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Does Apple actually read these new crash reports?

post #1 of 28
Thread Starter 
Every time one of my apps unexpectedly quits - and it happens at least 3 times a day, from iTunes to Safari to Illustrator - the report window appears and I dutifully fill in what was happening at the time.

Is anyone actually looking at this or am I wasting my time?
post #2 of 28
If it's anything like the Safari bug reports, probably not. They're probably run through a filtering tool that yanks the important information out of the crash trace itself. Then, if something piques their curiosity about a certain set of reports, they may read over the details you fill in.

So, no, you're not entirely wasting your time. It's good to put in a few details, but you don't need to type out pages of information for them.
post #3 of 28
Quote:
Originally posted by jasonfj
Every time one of my apps unexpectedly quits - and it happens at least 3 times a day, from iTunes to Safari to Illustrator - the report window appears and I dutifully fill in what was happening at the time.

Is anyone actually looking at this or am I wasting my time?

you have apps quit on you 3 times a day? what are these apps, I rarely ever have an app quit on me.
post #4 of 28
Thread Starter 
all sorts of things quit on me. Illustrator does it a lot, even iTunes does it often - and I only recently did a clean re-install of Panther. Internet Explorer and Safari are other big quitters.


I've always had problems with this computer - Dual 1.42 G4 with 1.5bg ram.
post #5 of 28
This sounds like a hardware problem, frankly. Have you tried swapping out a stick of RAM at a time? RAM can go bad over the course of time, and when it does you're in crash city.

I've had applications run literally for weeks, including iTunes and Safari.
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post #6 of 28
Thread Starter 
when i first got the machine I had a lot of trouble - I took the 'free' ram that macmall gave me out and installed Crucial rma, and things settled down. But I still get sporadic problems. Not every day with each app, but usually 2-3 quits a day. Seems to depend how hard i push the machine (I'm a heavy graphics/video user)
post #7 of 28
There's trailer for a new Pixar short called "Boundin;" on their site. After watching it I attempted to download the trailer for "The Incredibles", the next feature film due in 2005. It crashed.
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post #8 of 28
I tried sending them the crash report but i couldnt-because AOL crashed! Even after signing back on the 'send' button wouldnt light up and let me choose it.
post #9 of 28
safari, entourage and dreamweaver all quit on me fairly regularly.
post #10 of 28
Quote:
Originally posted by jasonfj
Every time one of my apps unexpectedly quits - and it happens at least 3 times a day, from iTunes to Safari to Illustrator - the report window appears and I dutifully fill in what was happening at the time.

Is anyone actually looking at this or am I wasting my time?

Check your fonts. I had the same problem: after quitting some fonts it went away.
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post #11 of 28
The only app that crashes on me sorta constantly is AOL. I have to use it because a lot of friends still use AOL and want me in chat rooms, so I use it. I hate it though. I hope they make it more ready for Panther!

Safari, sometimes, though not too often, crashes on me. Other than that, OS X is pretty rock solid on my 15" AlBook and my dual G5.
post #12 of 28
All my Macs crash more frequently post Panther. Panther has some nice things but stability has definetly taken a down turn. Every twain device I have no longer works with native drivers since ugrading.
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Wll I have my G5 so I am off to get a life; apart from this post...
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post #13 of 28
Quote:
Originally posted by foad
The only app that crashes on me sorta constantly is AOL. I have to use it because a lot of friends still use AOL and want me in chat rooms, so I use it. I hate it though. I hope they make it more ready for Panther!

Safari, sometimes, though not too often, crashes on me. Other than that, OS X is pretty rock solid on my 15" AlBook and my dual G5.

AOL crashes about 3 times a night on me using 10.3.2
It almost never crashed in OS9.
Very frustrating indeed.
Let me ask you-do you have problems downloading jpg's and mpg's to your computer while on AOL? It just wont download properly for me, only if I use an external browser.
post #14 of 28
Quote:
Originally posted by steve666
AOL crashes about 3 times a night on me using 10.3.2
It almost never crashed in OS9.
Very frustrating indeed.
Let me ask you-do you have problems downloading jpg's and mpg's to your computer while on AOL? It just wont download properly for me, only if I use an external browser.

JPGs download ok for me. I do most of my browsing by choice outside of AOL because AOL doesn't have a popup blocker and other little things.
post #15 of 28
Quote:
Originally posted by foad
JPGs download ok for me. I do most of my browsing by choice outside of AOL because AOL doesn't have a popup blocker and other little things.

Which browser do you use? Ive tried safari, IE, adn netscape and arent thrilled with any of them
post #16 of 28
Quote:
Originally posted by steve666
Which browser do you use? Ive tried safari, IE, adn netscape and arent thrilled with any of them

I use safari and camino. When OmniWeb 5 comes out next month, I think I will be spending some time with that great looking browser.
post #17 of 28
Quote:
Originally posted by foad
I use safari and camino. When OmniWeb 5 comes out next month, I think I will be spending some time with that great looking browser.

Thanks. Never heard of camino Ill check it out, and Omniweb also. Theres also Opera. I should do some research.
post #18 of 28
Opera is lagging badly in performance and standards support.

IE is... well, it just sucks in my opinion.

OmniWeb 5 is based on the same rendering engine as Safari, with Omnigroup's patented(*) UI wizardry and geeky goodness. That way you get Safari's level of standards support (which is excellent), coupled with OG's UI expertise (which is excellent). I'm excited about this one. It's currently in beta, full release due in a few weeks.

Camino/Firebird/Mozilla are all based off the same code, with UI differences. I've used all three from time to time, haven't really felt comfy with any of them on the UI level. Not bad though, and good to have around.

* No, not actually patented, but it darned well should be. These guys are great.
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post #19 of 28
Quote:
Originally posted by Kickaha
Opera is lagging badly in performance and standards support.

IE is... well, it just sucks in my opinion.

OmniWeb 5 is based on the same rendering engine as Safari, with Omnigroup's patented(*) UI wizardry and geeky goodness. That way you get Safari's level of standards support (which is excellent), coupled with OG's UI expertise (which is excellent). I'm excited about this one. It's currently in beta, full release due in a few weeks.

Camino/Firebird/Mozilla are all based off the same code, with UI differences. I've used all three from time to time, haven't really felt comfy with any of them on the UI level. Not bad though, and good to have around.

* No, not actually patented, but it darned well should be. These guys are great.

Well, thanks for doing the research for me! Omniweb it is-I will try it as soon as its complete.
post #20 of 28
Quote:
Originally posted by BigBlue
Check your fonts. I had the same problem: after quitting some fonts it went away.

thank GOD that someone finally mentioned this as a solution. i mean, i'm not saying you are like this, but you have no idea how many people i will talk to bad mouth the os, and when i crack open their fonts folders (or wherever they activate from), i find tons of fonts they have accumulated from all sorts of places, or have never kept a clean copy, in case they should get corrupted.

seriously, folks, fonts are like the oil in your car -- you have to have a little, sometimes you need to replace it, and you can't just put ANYthing down that hole and expect your car to run right. i mean, how do you think you're reading this post right now? that's right... FONTS.
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Gotta kick at the darkness 'til it bleeds daylight.

-...
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When you're lovers in a dangerous time,
You're made to feel as if your love's a crime.
Nothing worth having comes without some kind of fight.
Gotta kick at the darkness 'til it bleeds daylight.

-...
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post #21 of 28
Quote:
Originally posted by foad
The only app that crashes on me sorta constantly is AOL. I have to use it because a lot of friends still use AOL and want me in chat rooms, so I use it. I hate it though. I hope they make it more ready for Panther!

Safari, sometimes, though not too often, crashes on me. Other than that, OS X is pretty rock solid on my 15" AlBook and my dual G5.


just use iChat.....
post #22 of 28
Quote:
Originally posted by rok
thank GOD that someone finally mentioned this as a solution. i mean, i'm not saying you are like this, but you have no idea how many people i will talk to bad mouth the os...

Fonts can be a problem. But more than anything I blame application developers. I mean c'mon, I can get Flash MX to crash consistantly on (in both 10.2 and 10.3) by simply testing a movie clicking out of the app, watch my pallettes disappear, then go back in an loading up a panel set. Poof. Bye bye Flash MX. That problem has been there forever, do they fix it? No.
bah!
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post #23 of 28
Quote:
Originally posted by dviant
Fonts can be a problem. But more than anything I blame application developers. I mean c'mon, I can get Flash MX to crash consistantly on (in both 10.2 and 10.3) by simply testing a movie clicking out of the app, watch my pallettes disappear, then go back in an loading up a panel set. Poof. Bye bye Flash MX. That problem has been there forever, do they fix it? No.

i guess my post was more to say that many people ignore the fact that fonts can be a potential culprit. to recurring problems. i'll tell you, when we actually spent 5 grand on a new font library cd for our last job, we even got mac os 9 to run perfectly stable.
When you're lovers in a dangerous time,
You're made to feel as if your love's a crime.
Nothing worth having comes without some kind of fight.
Gotta kick at the darkness 'til it bleeds daylight.

-...
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When you're lovers in a dangerous time,
You're made to feel as if your love's a crime.
Nothing worth having comes without some kind of fight.
Gotta kick at the darkness 'til it bleeds daylight.

-...
Reply
post #24 of 28
I can't believe so many people are witnessing such instability. I almost never experience application crashes, except for Flash, which has always sucked. I think everyone having such problems could probably benefit from some basic system maintenence. Get yourself a copy of TinkerTool System and run system maintence scripts, repair permissions, etc. I'm sure there are free apps that do the same thing, though not as pretty as TinkerTool System. At the very least, repair permissions using Disc Utility every few weeks or so.
post #25 of 28
I spoke way too soon about 10.3.3 improvements. The system is still really sluggish compared with 10.3.1. It sometimes assigns the wrong icons (for instance, a dmg mounted and became an iPod. I have had persistent crashes with Mail, Safari, iPhoto and iMovie. Windows that I have the Finder set to display in "list" view will constantly revert to icon view even after I have changed it back. I find myself having to re-install HP printer drivers as everytime I disconnect and then reconnect my HP 7110 AIO printer via USB it tells me there are no drivers (even though the drivers are installed). With only Safari and Mail running, I get a spinning beach ball for at least five seconds when trying to add a new bookmark in Safari and a much longer beachball (up to 15 or 20 seconds) when trying to access the fast-user switching menu. It would also be nice, for once, to install an OS upgrade and not have to re-enter the serial numbers for Final Cut and its companion applications.
post #26 of 28
Nope things like APPLE DVD Player and APPLE iChat, iPhoto, iTunes, etc crash a ton in Panther. At first they crashed every few minutes, no kidding. For some reason over time my 10.3.2 has gotten more stable. I don't know why. But if I push it, even with things like DVD Player, it will crash. No it's not hardware. It's only Apple installed RAM on a relatively new PBG4 12".

Why should fonts be able to crash apps? That doesn't seem like good engineering. Even so..the only fonts I have that are additional are the ones from Office. That shouldn't cause a problem I wouldn't think. It's Office 10.1.2.

Also AIM also hangs on quit a lot now, never did that before.
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post #27 of 28
Quote:
Originally posted by Michael Wilkie
I can't believe so many people are witnessing such instability. I almost never experience application crashes, except for Flash, which has always sucked. I think everyone having such problems could probably benefit from some basic system maintenence. Get yourself a copy of TinkerTool System and run system maintence scripts, repair permissions, etc. I'm sure there are free apps that do the same thing, though not as pretty as TinkerTool System. At the very least, repair permissions using Disc Utility every few weeks or so.

Yeah I know what you mean, I beat the hell out of this machine (dual 533 1GB of RAM) It runs as a full time server, PHP-Mysql, and I regularly running out of RAM and dipping into swap space, I hack the hell out of the system and this thing runs like a tank.

I never ever run cron jobs, or any other kind of system maintenance. I also leave my machine on all the time as it functions as a server, I probably restart it some where between once a week to once a month. (Updates that require restarts).

Personally I could not ask for more out of this machine, The only Apps that ever crash on me are the really crappy ones that I expect that kind of nonsense from, or other problematic apps, Like OW 4.5 will crash like every 5 minutes, but I think that happens for everyone using OW 4.5...
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post #28 of 28
I had that with 10.2.6! Man that config was a tank. Panther seems to be settling down on me but still gets flaky. Sometimes menu commands won't work with keyboard shortcuts, that's my pet peeve, because, what the deuce!? It's just so weird and random.
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