[quote]Originally posted by Patchouli:
<strong>Well, I had a 17" Dell (powered by SamSung) LCD Display with 1 dead pixel in it. I didn't think that was acceptable, so I called customer care and was overnighted a brand new one (they paid postage for the return as well).</strong><hr></blockquote>
(Much more good stuff snipped.)
Support anecdotes are dangerous, because they vary wildly. For example: At work, we have Dell's top-of-the-line enterprise support, courtesy of the University (which is a huge
customer). We had a brand new laptop arrive with a bad power cord. They wanted to charge us $40 + S/H to replace it, and it took them a week to get it to us. We had another laptop arrive DOA, and Dell refused to take it back. We ended up banning the campus rep from our offices until they finally did - a solid year later.
My Apple Support story is this: I've never had to use it. Once. In 18 years (note: Apple, not Mac
. On the other hand, Fran441
can tell you about the hell he went through with his PowerBook.
Apple and Dell are both ranked very highly, and frequently #1, in support, depending on who's polling. I'd trust those broad surveys more than anyone's individual account.