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PB 12 inch display repair?

post #1 of 12
Thread Starter 
The display on my cool new 12-inch PowerBook G4 cracked. Talking with Apple, it's not covered under the warranty or AppleCare, and it's a $1,300 repair. Since this is nearly 3/4ths of the cost of the machine, and I had it less than a week when it broke without any obvious mistreatment, I'm less than thrilled.

Given that you can buy 12" LCD's (as repair parts) for well under $400, installed, from a wide range of repair shops, I'm wondering whether anyone knows the part number for the display that's actually in the unit, so that I could find out the actual cost of the unit. I'd open mine up to check, but I can't see how the display opens up...
post #2 of 12
How did it crack soooo fast?
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SD 12" AL... All I can say is... I LOVE IT!
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post #3 of 12
AppleCare does not cover any damage to the Display? Yikes!
post #4 of 12
Apple Care doesn't cover accidents or abuse. <img src="graemlins/oyvey.gif" border="0" alt="[oyvey]" />
post #5 of 12
[quote]Originally posted by laird:
<strong>The display on my cool new 12-inch PowerBook G4 cracked. Talking with Apple, it's not covered under the warranty or AppleCare, and it's a $1,300 repair.</strong><hr></blockquote>

When you say it's not covered under AppleCare, is that because AppleCare doesn't cover such things, or because you don't have AppleCare?

At any rate, that's an outrageous repair price. Considering that Apple sells a complete 17" display for nearly half that price, the part itself shouldn't cost more than $500. Especially if you do have AppleCare, then even if you did break the display via an uncovered accident, Apple shouldn't be trying to make huge profits from selling you heftily over-inflated parts. I rather doubt the labor costs or spare parts inventory costs come anywhere close to justifying such an enormous price tag.

This seems to be the kind of price that says "We don't really expect you to pay this much for a repair. We expect you to give up and buy a new computer."

By any chance, might your credit card ensure losses like this? Or perhaps a household insurance policy?
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Declaring us the nicest of the damned -- They Might Be Giants          See the stars at skyviewcafe.com
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We were once so close to heaven
Peter came out and gave us medals
Declaring us the nicest of the damned -- They Might Be Giants          See the stars at skyviewcafe.com
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post #6 of 12
Fran II, Apple's revenge
post #7 of 12
[quote]Originally posted by The Lockmaster:
<strong>How did it crack soooo fast?</strong><hr></blockquote>

And what do you mean by cracked? Do they have some form of hard coating applied?
post #8 of 12
[quote]Originally posted by shetline:
<strong>
By any chance, might your credit card ensure losses like this? Or perhaps a household insurance policy?</strong><hr></blockquote>

This is a good thing to check out. If you used a credit card, you might be protected against something like this for upto 90 days. For information about what your credit card will cover if you used a visa, go to <a href="http://www.visa.com/benefits/" target="_blank">www.visa.com/benefits/</a> . If you used a visa platinum card, you're for sure covered since there's no way it's been more than 90 days (as long as you kept the receipt and credit card statement on which it was billed.)

How in the world did you do this if it wasn't abused?
post #9 of 12
Yes, if you could post pics and describe how the display was cracked it'd be good. I really can't envision what happened from your comment -- the case cracked or the actual LCD? For an LCD to crack...geese. Either not good sign for Apple's new PBs or something else.
"Be entirely tolerant or not at all; follow the good path or the evil one. To stand at the crossroads requires more strength than you possess."

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"Be entirely tolerant or not at all; follow the good path or the evil one. To stand at the crossroads requires more strength than you possess."

"Ordinarily he was insane, but he had lucid moments...
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post #10 of 12
Is everyone going to be afraid to buy a 12" because of one faulty screen? I think more details would be nice. I'm suspicious that a screen would just "crack" for no reason, and what exactly the issue is that you're explaining with the word crack. I suppose there was mistreatment, but just not "obvious" mistreatment? In that case, you're out of luck. Apple will repair things that are their fault, but don't expect them to cover something coming about from mistreatment (as is mentioned on the repair page).

[ 02-13-2003: Message edited by: FrostyMMB ]</p>
post #11 of 12
Try the credit card route. That may be your only real hope. It sure sucks though. I know I'd be crushed if I'd inadvertently damaged such a cool little machine so quickly.

Ya know. Is the screen in that thing any different at all from an iBook display? I'd hate to crack the screen on my iBook and be quoted a repair price higher than total replacement cost, especially since the 12" combo iBook is now $1300.
Do you realize that fluoridation is the most monstrously conceived and dangerous Communist plot we have ever had to face? - Jack D. Ripper
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Do you realize that fluoridation is the most monstrously conceived and dangerous Communist plot we have ever had to face? - Jack D. Ripper
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post #12 of 12
[quote][QB]Is everyone going to be afraid to buy a 12" because of one faulty screen?...

Apple will repair things that are their fault, but don't expect them to cover something coming about from mistreatment (as is mentioned on the repair page).[QB]<hr></blockquote>

Not having read the fine print of the AppleCare agreement, offhand I have no specific problem with the fact that this guy's repair might not be covered.

But even if he walked right up to his Mini PowerBook and whacked it with a hammer, $1300 is a ridiculous price for the fixing a cracked display. No way that the parts and labor and spare parts stocking costs should add up anywhere near that high.

As for being afraid to buy a 12"... hell no. I just bought a 15" TiBook in June, so I'm going to hold off a little longer, but the 12" is just what I want, and I intend to buy one, probably in the time frame its next incarnation.

[ 02-13-2003: Message edited by: shetline ]</p>
We were once so close to heaven
Peter came out and gave us medals
Declaring us the nicest of the damned -- They Might Be Giants          See the stars at skyviewcafe.com
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We were once so close to heaven
Peter came out and gave us medals
Declaring us the nicest of the damned -- They Might Be Giants          See the stars at skyviewcafe.com
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