Originally posted by mike12309
1. WITHIN an hour. in capital cities, an apple store is present. i guess you also ignored that i said they are in all BB and Targets where you can get APPLE IPODS. Yea HP is sold in indepedent stores, duh, the point was where can you go for HP support. As HP says call their new delhi support line. My point was there are no HP stores to go for on the spot tech support. Also Apple resellers act as apple tech centers... whens the last time a walmart was one of them?
2. firstly, i never said i dont like apple resellers. Secondly, i would bet that a smart reseller abroad would prefer to sell an ipod than HP printer model ____. So there are lots of resellers for apple, as well as Hp. However my point was again, that you can bring an ipod TO an apple reseller for support -- once again you cannot with a department store that sells HP's or Apple's for that matter.
3. are you disagreeing? is there a point here at all? it maybe larger (hps distrib.) but if it takes you an extra 10 minutes to get to an apple store or a BB if it means better non-indian tech line support, why not?
4. uhhh. sorry 1/3rd of ipod sales are not by Hp, not even close, even if you say it twice. ONCE AGAIN you are ignoring that without HP, they have a website, retail stores, Best Buy (largest electronics chain in the US if you havent heard), Target, Comp USA ETC!!!! They gain walmart and radioshack in the deal with HP, i defy you to find where there is a Radio Shack/Walmart and you dont have a BB, Target etc within 10 miles in the USA. Adding HP doesnt make the ipod more obtainable, if someone wants one, they dont have to look far. More present and possibly soothing macintosh related fears, but not increasing sales, or potential for sales or ANYTHING. Demand is the same, whether the ipod is in 8/10 stores or 10/10 and if someone wants one, they will have no trouble finding one. Most people find out about the ipod from friends sucess with them, they can ask them where they got it if they really have no idea. drop the 1/3rd thing, i dont like random arbitrary numbers.
5. Person X buys a dell, X's computer has countless problems, hard drive failure, viruses etc. X calls tech support and is put on hold for an hour, has to talk to someone they can hardly understand and after 2+ hours on the phone, the issue remains unresolved for weeks or is misdiagnosed. Person X gives up and decides to buy a new Dell to replace the bad one. This is a common scenario from my experience... i know with cars, when someone has a problem with... lets say a ford, they vow to never go back to ford again. People just dont seem to have that sense with technology. Prehaps this is something else, but regardless of the subject/topic people have no clue and are typically very incompetent with technology. Heres another example, i tell someone to install firefox to get around all the spyware they get, i explain its vital for security. I come back a week later, they have spyware again, and no firefox in sight. I ask why they didnt install it "oh i didnt feel like it" "i wasnt sure it was what i needed" "i was scared" ETC. Now if that same person went to ACE Autoparts and a mechanic told them "you need to put more antifreeze in or you need to watch this or that" you better be dam sure that person is going to do it! Maybe they feel the car is more important idk, but its like this with everything. alright im off on a tangent so its time to end this horrible horrible message.
You're not paying attention to what I'm saying.
You said Apple stores. Stores that sell Apple products are not Apple stores. Where do you go for Apple support if you buy from a reseller?. It's the same. Best Buy and Target, for example do not act as tech centers for iPod sales. You may not have noticed but Apple and Walmart just signed a deal to sell iPods in all of their stores. So much for that.
The only resellers who have support are Apple COMPUTER resellers. If they don't offer Apple computers, they don't offer support. Apple has also moved some phone support to India.
It's hard to tell if there's much disagreement here because you are changing your argument slightly each time. I'm saying that Apple thinks it's wise to have Hp sell iPods, and so do I. That's it! Not everyone wants to look for an Apple store. Apples GOAL is to have a store within one hour of at least 80% of the population. But they aren't close to that now. Even here in NYC where we have a great store in SoHo (where we hold our MetroMac user group meetings
), most iPod sales are from resellers who don't sell Mac's.
Again, I NEVER said that Hp sells 1/3 of the iPod volume. If you looked at my early post I said that Hp once sold 16% of all iPods, but that number is now down to possibly 3% (in a much expanded market.) Both Apple and Hp still think that it's worthwhile. That's what I said. When you said that people should buy iPods directly from Apple's stores, I demurred and said that 2/3rd's of iPod sales were not from direct Apple store (or site) sales, and that if Apple closed down that distributorship, they would lose 2/3rd's of their sales. I then included Hp's sales in that as you were saying that one should buy only an Apple iPod and not an "Apple iPod by Hp" as Hp brands them.
As you don't work for Dell (or you would not be selling iPods, you can't speak for what happens there. While Apple has garnered the best service awards and highest reliability awards as well, Dell always comes a close second. Virus protection is the responsibility of the owner of the computer, not the manufacturer. You should be blaming MS for that as it's the OS not the hardware that's at fault. I run Norton's on my Mac's to be polite to my PC using friends and colleagues, not because I need it (so far
). Even sales people at the Apple stores give out bad advice at times.
Nothing is perfect.