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MacBook users develop solution for trackpad woes

post #1 of 8
Thread Starter 
As Apple continues to investigate a problem that caused premature discoloration in some of its white MacBook computers, owners of the notebooks are discussing a separate anomaly.

It appears that a number of MacBook users have been experiencing a "squishy" or unresponsive track pad button. On affected systems, the button makes a "ratchet type" sound and sticks if its triggered in certain places, making double-clicking difficult or impossible.

The malfunction does not affect all MacBooks, but can appear in any of the three models. Some users have had success getting their machines replaced, while others have been turned away.

One user, who had no success rectifying the issue during a Genius Bar visit. has detailed a creative solution, first discovered in a posting on Apple's MacBook support forums. After removing the battery, the idea is to place a small amount of folded paper in the cut-out near the underside of trackpad and then replace the battery. The quick-fix applies pressure underneath the trackpad button, rendering it workable.

Meanwhile, it's being reported in some outlets that Apple has "officially recognized" the problem where some white MacBooks show signs of discoloration quite rapidly. However, this is not the case.

According to Macworld UK, the company "is requesting that users who claim to have been affected should contact Apple support, as the MacBooks remain under warranty and the company needs to explore the claimed problem to establish its cause."

In a statement, Apple said: "Apple is aware of this input and is looking into it. If a customer has any technical issues, they should contact AppleCare."

MacBook trackpad quick-fix procedure | iBloggedThis.

MacBook trackpad quick-fix procedure | iBloggedThis.
post #2 of 8
Quote:
Originally posted by AppleInsider
As Apple continues to investigate a problem that caused premature discoloration in some of its white MacBook computers, owners of the notebooks are discussing a separate anomaly.

It appears that a number of MacBook users have been experiencing a "squishy" or unresponsive track pad button. On affected systems, the button makes a "ratchet type" sound and sticks if its triggered in certain places, making double-clicking difficult or impossible.

The malfunction does not affect all MacBooks, but can appear in any of the three models. Some users have had success getting their machines replaced, while others have been turned away.

One user who had no success rectifying the issue during a Genius Bar visit has detailed a creative solution, first discovered in a posting on Apple's MacBook support forums. After removing the battery, the idea is to place a small amount of folded paper in the cut-out near the underside of trackpad and then replace the battery. The quick-fix applies pressure underneath the trackpad button rendering it workable.

Meanwhile, it's being reported in some outlets that Apple has "officially recognized" the problem where some white MacBooks show signs of discoloration quite rapidly. However, this is not the case.

According to Macworld UK, the company "is requesting that users who claim to have been affected should contact Apple support, as the MacBooks remain under warranty and the company needs to explore the claimed problem to establish its cause."

In a statement, Apple said: "Apple is aware of this input and is looking into it. If a customer has any technical issues, they should contact AppleCare."

MacBook trackpad quick-fix procedure | iBloggedThis.

MacBook trackpad quick-fix procedure | iBloggedThis.

What, no comments so far?. When this issue was brought up, I saw postings blaming the users (some accused them of eating cheetos while using their laptops). I'm disappointed.. perhaps i am lucky to be the first poster.
post #3 of 8
Oh, the many wonderful uses for origami...

Proud AAPL stock owner.

 

GOA

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Proud AAPL stock owner.

 

GOA

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post #4 of 8
Quote:
Originally posted by wnurse
What, no comments so far?. When this issue was brought up, I saw postings blaming the users (some accused them of eating cheetos while using their laptops). I'm disappointed.. perhaps i am lucky to be the first poster.

Fine ... it's your own damn fault ... try calling AppleCare before you get all pissy next time.

Was that good enough?
MacBook Pro 15" 2.8 GHz Intel Core 2 Duo, 4GB DDR3 SDRAM, 500GB HDD
Mac mini 2.26 GHz Intel Core 2 Duo, 4GB DDR3 SDRAM, 320GB HDD
iPod 5th Generation, 30GB
iPhone 4, 32GB
Reply
MacBook Pro 15" 2.8 GHz Intel Core 2 Duo, 4GB DDR3 SDRAM, 500GB HDD
Mac mini 2.26 GHz Intel Core 2 Duo, 4GB DDR3 SDRAM, 320GB HDD
iPod 5th Generation, 30GB
iPhone 4, 32GB
Reply
post #5 of 8
Quote:
Originally posted by wnurse
What, no comments so far?. When this issue was brought up, I saw postings blaming the users (some accused them of eating cheetos while using their laptops). I'm disappointed.. perhaps i am lucky to be the first poster.

I was the one that first posted about the Cheetos, and I can assure you, it was a joke. Funny. Humour.

Code:

hu·mour n.

1. The quality that makes something laughable or amusing; funniness: could not see the humor of the situation.
2. That which is intended to induce laughter or amusement: a writer skilled at crafting humor.
3. The ability to perceive, enjoy, or express what is amusing, comical, incongruous, or absurd. See Synonyms of wit.
post #6 of 8
The whole Friday night thing may have been the cause, typed a Saturday afternoon poster.

Good to see the MacBook's battery bay proving even more useful than at first (hard drive upgrades!) as it allows sneaky access to quite a lot of the laptop. PowerBooks need not apply.
post #7 of 8
Ah, a nice Mac hack/mod. Made my day today
post #8 of 8
i just sent one back that did this.. one of the nice things about buying from a place like amazon or macconnection.
painless retuns and exchanges
dealing with apple care or the geniuses can be a gigantic headache
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