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Apple hears the MacBook Pro whining sound

post #1 of 62
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Apple Computer this week acknowledged that some of its 15-inch MacBook Pro notebooks may emit an irritable whining sound and said affected customers should contact the company.

In a rather curt statement on its support site, the Mac maker wrote: "If your 15-inch MacBook Pro emits a high-pitched buzzing sound, please contact AppleCare for service." Apple offered no other details.

The Cupertino, Calif.-based company has been scurrying to mend a handful of minor issues reported with its new MacBook product lines, the the first of its consumer and professional notebooks to use chips and underlying technology from Intel Corp.

Despite the minor hiccups, Apple last quarter generated $1.16B in notebook sales, shipping nearly 800,000 units. The company said the notebook unit total consisted of a primary mix of MacBook and MacBook Pro models, and to a lesser extent, PowerBook G4s that remained in inventory.

Of all the models, Apple's consumer oriented Intel MacBook has emerged as a top seller. Although the company said it shipped a "significant number" of MacBooks in June, it still exited its recent fiscal quarter without enough supply to meet demand.

Earlier this week, the Mac maker admitted there is a problem with some of its white MacBooks where the computer casing may exhibit signs of premature discoloration.
post #2 of 62
Apple hears the customer whining sound, too.

post #3 of 62
How is that statement curt? Apple is saying what the problem is and what you should do to fix it. Sounds pretty good to me ... why inundate people with useless information. If your MBP is screaming like a bitch, call Apple. That's all I need to know ... nothing more.

MacBook Pro 15" 2.8 GHz Intel Core 2 Duo, 8GB DDR3 SDRAM, 750GB HDD
Mac mini 2.26 GHz Intel Core 2 Duo, 8GB DDR3 SDRAM, 500GB HDD
iPhone 5S, 32GB

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MacBook Pro 15" 2.8 GHz Intel Core 2 Duo, 8GB DDR3 SDRAM, 750GB HDD
Mac mini 2.26 GHz Intel Core 2 Duo, 8GB DDR3 SDRAM, 500GB HDD
iPhone 5S, 32GB

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post #4 of 62
Quote:
Originally posted by AgNuke1707
If your MBP is screaming like a bitch, call Apple.

Now THAT would have been curt
post #5 of 62
Quote:
Originally posted by nagromme
Now THAT would have been curt

hahahaha!!
post #6 of 62
that terse statement has been on Apple's site for a few days now.

I hope this puts the current crop of Apple "OMG Apple sucks" naysayers in a better mood.


Apple's next few words should be "If your MacBook randomly powers off, please contact AppleCare for service."
an aye for an eye, the truth is a lie; a fish cannot whistle & neither can I.
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an aye for an eye, the truth is a lie; a fish cannot whistle & neither can I.
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post #7 of 62
Nothing like being a day late and a dollar short on this one.
post #8 of 62
Quote:
Originally posted by nagromme
Now THAT would have been curt

THAT cracks me up.
post #9 of 62
Nice to know that they see the issue and are making mends. Make people happy is key to repeated business.
Mr. Scott
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Mr. Scott
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post #10 of 62
AppleInsider's grammar ace stikes again:

"irritable" means "easily irritated or annoyed," which perhaps some people believe a computer can be, but typically they are not.

The author should have said "irritating" as in "to rouse to impatience or anger; annoy"

"Terse" could have been used in lieu of "curt."

--Judd
post #11 of 62
Quote:
Originally posted by Mr.Scott
Nice to know that they see the issue and are making mends. Make people happy is key to repeated business.

I have one of the MBP's and while Apple appears to be doing the right thing, they are dragging their feet. I have been waiting a week on Apple Engineering to call me back and let me know what to do with my MBP.

It has already been in for a dead track pad and invertor swap which didn't help the problem.

I am ready to get the buzz/whine fixed.

It is nice they finally admit it and to all those jerks that said we were hearing things, UP YOURS!
Hard-Core.
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Hard-Core.
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post #12 of 62
My MBP is quiet noise-wise, though there's the issue of being 10 deg hotter than what other people report.

Did Apple ever do anything similar with the G5 PowerMac?
post #13 of 62
Quote:
Originally posted by Mr.Scott
Nice to know that they see the issue and are making mends. Make people happy is key to repeated business.

Apple makes me very unhappy, but I still give them a lot of business.
I really do hope the next big thing isn't just a piece of UI garnish
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I really do hope the next big thing isn't just a piece of UI garnish
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post #14 of 62
Hey at least all this means that the legendary "rev B"s have got to be perfect by the time they drop.
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post #15 of 62
Yeah, a friend of mine took in his 2.0 GHz MBP in the other day due to the whining sound and got a brand new 2.16 GHz model. Not too shabby.

Mine has the whining sound too and I'm debating about waiting until the next revision before I take it in.

And yeah, I've already had to take it in to get the battery replaced due to the faulty battery problem. After a quick look, they sent me a new battery right away, so I've been happy with the service so far.
 
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post #16 of 62
about freaking time.


they should just replace all whining macbook pros with a new merom unit coming out shortly =)
post #17 of 62
I own two macbook pros. I hear whinning ALL OF THE TIME!!!!
It is mostly from envious PC users, and it sounds something like this...
UUUHHHH!!! I want one of those too!!!! My PC sucks, and yours dosen't!!! It's not Faaaaiiiirrrr!!!
-ReCompile-
"No matter where you go, There you are"
- Buckaroo Bonzai
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-ReCompile-
"No matter where you go, There you are"
- Buckaroo Bonzai
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post #18 of 62
Quote:
Originally posted by ReCompile
I own two macbook pros. I hear whinning ALL OF THE TIME!!!!
It is mostly from envious PC users, and it sounds something like this...
UUUHHHH!!! I want one of those too!!!! My PC sucks, and yours dosen't!!! It's not Faaaaiiiirrrr!!!


TWO!? What do u need two for? I say you give one to me.
post #19 of 62
Quote:
Originally posted by McHuman
Apple hears the customer whining sound, too.

In part yes. It means mostly that Apple found a solution at last.
post #20 of 62
Does anyone have an email address for Applecare? Last time I phoned them, their phone service was awaful.
1.83Ghz MacBook Pro
AMD Athalon 3400+ PC
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1.83Ghz MacBook Pro
AMD Athalon 3400+ PC
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post #21 of 62
Quote:
Originally posted by PB
In part yes. It means mostly that Apple found a solution at last.

could they possibly be using less thermal paste?
post #22 of 62
Quote:
Originally posted by jvolino
AppleInsider's grammar ace stikes again:

"irritable" means "easily irritated or annoyed," which perhaps some people believe a computer can be, but typically they are not.

The author should have said "irritating" as in "to rouse to impatience or anger; annoy"

"Terse" could have been used in lieu of "curt."

--Judd

Since we're being nitpicky (after all, isn't that the whole point of these forums?), I feel the need to mention that you're talking about AppleInsider's Vocab Ace, not their Grammar Ace. To be sure, their Grammar Ace strikes often and hard as well.
post #23 of 62
Quote:
Originally posted by AgNuke1707
How is that statement curt? Apple is saying what the problem is and what you should do to fix it. Sounds pretty good to me ... why inundate people with useless information. If your MBP is screaming like a bitch, call Apple. That's all I need to know ... nothing more.

It's curt in the sense that it's very brief. (Not curt as in rude)

Quote:
Originally posted by ecking
Hey at least all this means that the legendary "rev B"s have got to be perfect by the time they drop.

I've seen reports that new ones are dead silent, looks like all of the noises may be fixed.
post #24 of 62
Quote:
Originally posted by PB
In part yes. It means mostly that Apple found a solution at last.

No, it means Intel realized the problem and Apple got Intel to pay for the replacements.
post #25 of 62
Quote:
Originally posted by Trendannoyer
could they possibly be using less thermal paste?

The thermal paste wasn't the problem. What happened was the guy that took off the thermal paste and reapplied it didn't manage to rehookup the thermometers correctly, so the fans went in overdrive all the time (similar to how a G5 tower acts without that plastic.... thing). That's what made it cooler.
post #26 of 62
Quote:
Originally posted by HammerIntoApple
Does anyone have an email address for Applecare? Last time I phoned them, their phone service was awaful.

I have had no less than excellent service from AppleCare over the years. But occasionally you get someone that answers your call that is "Not so excellent". This unfortunately is the human race factor. If you just hang up, and call them right back, you will get someone new to help you. It is kind of like the tech support version of a reboot.
Hope that solves it for you!
-ReCompile-
"No matter where you go, There you are"
- Buckaroo Bonzai
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-ReCompile-
"No matter where you go, There you are"
- Buckaroo Bonzai
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post #27 of 62
Quote:
Originally posted by mariofreak85
TWO!? What do u need two for? I say you give one to me.

There it is again!!! Did you here the whine!
-ReCompile-
"No matter where you go, There you are"
- Buckaroo Bonzai
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-ReCompile-
"No matter where you go, There you are"
- Buckaroo Bonzai
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post #28 of 62
Quote:
Originally posted by aplnub
I have one of the MBP's and while Apple appears to be doing the right thing, they are dragging their feet. I have been waiting a week on Apple Engineering to call me back and let me know what to do with my MBP.

It has already been in for a dead track pad and invertor swap which didn't help the problem.

I am ready to get the buzz/whine fixed.

It is nice they finally admit it and to all those jerks that said we were hearing things, UP YOURS!

I'd just go straight to an Apple Store. That's what one of my clients did yesterday for his whining mbp... and he picks it up today after the repair!

 

 

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The reason why they are analysts is because they failed at running businesses.

 

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The reason why they are analysts is because they failed at running businesses.

 

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post #29 of 62
Quote:
Originally posted by HammerIntoApple
Does anyone have an email address for Applecare? Last time I phoned them, their phone service was awaful.

Don't call Applecare in Japan, they might not know what a MacBook is!

Seriously, I called them two years ago and compared my then current machine to my older MacPlus. I was asked, by none other than the chief of the Call Center, "Is that an Apple Product?" I called several other Apple Japan numbers and nobody knew what a MacPlus was.

I don't believe in the human factor; it is training. If the company trains its phone reps well, they provide good service. I get the impression from reading these boards that Apple teaches its reps to be evasive; somewhere here or on Apple's site I read the way to deal with them is to be firm but polite. What ever happened to the old adage, "The customer is always right"? If it ever happens again, ask to speak to a supervisor; if they refuse or you still do not get good service even from the supervisor, write Steve Jobs directly (I was told this by AppleCare USA after calling them about the problem above in Japan). The girl I spoke to in California sounded great and she knew her stuff, down to the month of release of the MacPlus (I would have been happy if she had knewn it was in the mid 80's and was an all-in-one and had seen a phot of one).

 

Your = the possessive of you, as in, "Your name is Tom, right?" or "What is your name?"

 

You're = a contraction of YOU + ARE as in, "You are right" --> "You're right."

 

 

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Your = the possessive of you, as in, "Your name is Tom, right?" or "What is your name?"

 

You're = a contraction of YOU + ARE as in, "You are right" --> "You're right."

 

 

Reply
post #30 of 62
Quote:
Originally posted by Bergermeister

I don't believe in the human factor; it is training. If the company trains its phone reps well, they provide good service. I get the impression from reading these boards that Apple teaches its reps to be evasive; somewhere here or on Apple's site I read the way to deal with them is to be firm but polite.

Well, you must consider the human factor b/c that is the reality of the work place. I've had plenty of jobs where the folks were "trained" yet...some of those people a) did their jobs horribly b) didn't do their jobs, etc.

Not to be too recursive, but people will do what people will do.

in my < 10 calls to Apple, each time was a quick, polite & useful experience...including the one which arranged for the repair of my whiny MBP.
an aye for an eye, the truth is a lie; a fish cannot whistle & neither can I.
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an aye for an eye, the truth is a lie; a fish cannot whistle & neither can I.
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post #31 of 62
Can anyone post a soundbite of what this noise sounds like? Seriously, no sarcastic noises, either. I hear something from my MBP but I don't know if it is classified as the reported "whining" sound. Thanks.

UPDATE: Is it this?
http://youtube.com/watch?v=oRp1W_bN4rA&search=macbook
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yeah, I'm on Google Talk! dimplemonkey@gmail.com
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post #32 of 62
So...what is the fix?

A new motherboard?

Maybe it is possible to upgrade to a Merom macbook pro when they come out for an additional fee?
Shit Happens
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Shit Happens
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post #33 of 62
Quote:
Originally posted by Bergermeister
Don't call Applecare in Japan, they might not know what a MacBook is!

Seriously, I called them two years ago and compared my then current machine to my older MacPlus. I was asked, by none other than the chief of the Call Center, "Is that an Apple Product?" I called several other Apple Japan numbers and nobody knew what a MacPlus was.

I don't believe in the human factor; it is training. If the company trains its phone reps well, they provide good service. I get the impression from reading these boards that Apple teaches its reps to be evasive; somewhere here or on Apple's site I read the way to deal with them is to be firm but polite. What ever happened to the old adage, "The customer is always right"? If it ever happens again, ask to speak to a supervisor; if they refuse or you still do not get good service even from the supervisor, write Steve Jobs directly (I was told this by AppleCare USA after calling them about the problem above in Japan). The girl I spoke to in California sounded great and she knew her stuff, down to the month of release of the MacPlus (I would have been happy if she had knewn it was in the mid 80's and was an all-in-one and had seen a phot of one).

Why in the name of the kami would you still be using a MacPlus two years ago? Did you carry it to Japan then, or had you been using it straight through? Akihabara, my lad, trade it in, or sell it to a MacFreek as an antique-- or alternatively, turn it into an aquarium.
"Run faster. History is a constant race between invention and catastrophe. Education helps but it is never enough. You must also run." Leto Atreides II
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"Run faster. History is a constant race between invention and catastrophe. Education helps but it is never enough. You must also run." Leto Atreides II
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post #34 of 62
My MacPlus was a tried and true and very trusted friend that did the job I needed it to do and I held on to it for as long as I could. It was a really great machine. Ofcourse, along the way I had other Macs, but there was always a desk set up for the Plus and its printer. Only when I moved to a smaller house was I forced to part with it; in the 13 years I had it, it never had a single problem (except for a lost key but that was definitely my fault), even after travelling the globe in a box to three diffferent assignment areas. I wish Apple could still make their machines like that one.

If I have heard the rumors right, Tom Clancy still uses a Plus to write his novels; he prefers the keyboard to anything released since, and I agree with him- the keyboard on the Plus was great.

 

Your = the possessive of you, as in, "Your name is Tom, right?" or "What is your name?"

 

You're = a contraction of YOU + ARE as in, "You are right" --> "You're right."

 

 

Reply

 

Your = the possessive of you, as in, "Your name is Tom, right?" or "What is your name?"

 

You're = a contraction of YOU + ARE as in, "You are right" --> "You're right."

 

 

Reply
post #35 of 62
Quote:
Originally posted by Bergermeister
My MacPlus was a tried and true and very trusted friend that did the job I needed it to do and I held on to it for as long as I could. It was a really great machine. Ofcourse, along the way I had other Macs, but there was always a desk set up for the Plus and its printer. Only when I moved to a smaller house was I forced to part with it; in the 13 years I had it, it never had a single problem (except for a lost key but that was definitely my fault), even after travelling the globe in a box to three diffferent assignment areas. I wish Apple could still make their machines like that one.

I think it is a bit much to expect any company to be able support a 10+ year old computer. That said, they do seem to keep a lot of their old files available. I do like it when a company keeps that stuff available. Heck, HP still has a lot of support information for my DEC Alpha system and a Compaq systems now about nine years old.

It may be good to make sure the machine in question was ever sold in the country you are in. I don't know about that particular one.
post #36 of 62
I didn't suggest that the company didn't support the computer; I simply said that I took the computer with me. Call it sentimental attachment or dedication or whatever, I chose to carry it and to keep it in use for 13 years because I liked the machine and it covered my needs.

The MacPlus was a very well-made machine, far better built than the Apples of today. I also suggested that I wish Apple would produce machines of the same physical quality today (i.e., no problems in 13 years of daily use).

I am typing now on a dual 2.0 G5 with 2GB RAM and 2 500 GB hard drives internally, a step up from the Plus, but a machine that is here only after a long string of problems my Plus never had.

 

Your = the possessive of you, as in, "Your name is Tom, right?" or "What is your name?"

 

You're = a contraction of YOU + ARE as in, "You are right" --> "You're right."

 

 

Reply

 

Your = the possessive of you, as in, "Your name is Tom, right?" or "What is your name?"

 

You're = a contraction of YOU + ARE as in, "You are right" --> "You're right."

 

 

Reply
post #37 of 62
Quote:
Originally posted by Bergermeister
I didn't suggest that the company didn't support the computer; I simply said that I took the computer with me. Call it sentimental attachment or dedication or whatever, I chose to carry it and to keep it in use for 13 years because I liked the machine and it covered my needs.

That's fine and admirable, but why did you have an issue with some of the Apple Support people not knowing what a MacPlus is?
post #38 of 62
Quote:
Originally posted by Bergermeister
My MacPlus was a tried and true and very trusted friend that did the job I needed it to do and I held on to it for as long as I could. It was a really great machine. Ofcourse, along the way I had other Macs, but there was always a desk set up for the Plus and its printer. Only when I moved to a smaller house was I forced to part with it; in the 13 years I had it, it never had a single problem (except for a lost key but that was definitely my fault), even after travelling the globe in a box to three diffferent assignment areas. I wish Apple could still make their machines like that one.

If I have heard the rumors right, Tom Clancy still uses a Plus to write his novels; he prefers the keyboard to anything released since, and I agree with him- the keyboard on the Plus was great.

I, too, am an original Mac owner-- bought mine about a week after they came out with that whopping 128k of memory. OooooH. I did the 512 upgrade and everything else that came along, so I know the feeling. I also bought every single version of KanjiTalk and a whole slew of Japanese software products over the years and I did in fact carry mine back and forth across the pacific several times before buying that wonderful little Apple Portable 100 made by Sony, I recall. That one burned melt nearly through the bottom when I left it on on a futon running once, but it was fun.

I hear you about reliablily and the size and the utility of the original hardware configuration. I wasn't putting you down, just wondering how you couldn't get service Japan IF you were in Tokyo. Anywhere else, until three or four years ago, it was hopeless since Canon did that and you had to really find a MacFreak in every local area to get help. I've carried my G3 Pismo and my Powerbook G4 ALbook everywhere, but I stopped carrying that original long ago-- too little software for today's uses, even wordprocessing. I do have a semi-comatose one in my office though, up on a shelf, just waiting for the day when someone will ask what it is....
"Run faster. History is a constant race between invention and catastrophe. Education helps but it is never enough. You must also run." Leto Atreides II
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"Run faster. History is a constant race between invention and catastrophe. Education helps but it is never enough. You must also run." Leto Atreides II
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post #39 of 62
blablabla

What is the fix?
Shit Happens
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Shit Happens
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post #40 of 62
Quote:
Originally posted by drazztikka
blablabla

What is the fix?


Shut Down and call the Apple number at the top of the thread?
"Run faster. History is a constant race between invention and catastrophe. Education helps but it is never enough. You must also run." Leto Atreides II
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"Run faster. History is a constant race between invention and catastrophe. Education helps but it is never enough. You must also run." Leto Atreides II
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