I am the IT Product Manager for a large 2500-employee AV technology company with offices all over the US, Canada, Mexico and the UK. In my role, I specify and recommend IT products to our more than 700 locations nationwide and international. These products include computers, monitors, printers, MP3 players, etc. Unfortunately, I will no longer be recommending Apple products based on my own personal experience.
In May 2006, I purchased one of the first black Intel-based Apple MacBooks through one of our resellers. In addition, I also purchased AppleCare, with the idea that I would have complete peace of mind for the next 3 years with my new MacBook. Alas, that was not to be the case!
Next, I will detail the history of my MacBook over the past 2 years:
1.\tA few months after my purchase, the MacBook began to randomly reboot--the so-called RSS problem. This issue has been well documented in article #304308 on Apple's website. I took it down to my local Apple store and had the issue fixed within a couple of days. I thought great service!
2.\tDuring Christmas 2006, I started noticing how the black finish was discoloring even though I only have had it for less than a year. I took it down to the Apple store, where I was informed that it only applied to the white notebooks. However, my black unit has also discolored and it looks older than it really is. No repair was performed.
3.\tIn early 2007, the original 80GB hard drive failed completely, causing me to lose my data. I understand that it is not Apples responsibility to back up my data and thankfully, I had done a previous backup a month or so before. Still, the hardware problems continue. Again, I took another trip to the Apple store to get it replaced.
4.\tIn late 2007, my battery began failing. It would no longer hold the charge at all. Again, as you can image, my frustration level began to build up. At this point, I was beginning to wonder what is going on with Apple quality control. Once again, after another trip to the Apple store, I was able to get this fixed.
5.\tIn February 2008, yet another issue appeared: the SuperDrive began jamming. Discs would come out scratched and/or would fail to burn half way through the process. Worse yet, the disc would not eject at all. As you can imagine, the pattern continued: another trip to the Apple store to get it fixed.
6.\tJust a week or so ago, I noticed the screen beginning to flicker randomly. The flickering would get worse whenever it was being used with the battery power only. When it was plugged in with the power supply, it was still noticeable, but not as bad. Finally, I got the kernel panic message You need to restart your computer. I was about to haul it to the Apple store yet again when unbeknownst to me, my wife spilled some liquid on the keyboard. I took it to the Apple store today; after a couple of hours, I received a call from tech support at the store informing me that because of the spillage on the logic board, this repair is not covered under AppleCare. As I mentioned earlier, the flickering issue was already present before the spillage. In addition, the part and labor comes close to $1000, not even the value of this notebook after two years.
As you can understand that after 2 years of frustration with this product, I no longer feel confident that I can recommend Apple products to our field facilities. We make our products available to our high end clients at 4- and 5-star hotel locations. These customers expect the highest level of performance and support for the products that we provide to them. I feel that Apple no longer fits that bill.
I have been a big Apple/Mac fan for many years, starting with the eMac systems and have been a big supporter of Apple products, which have been very reliable until I bought this Macbook. I have bought and recommended your complete line, including the Apple CinemaDisplay, iMac, Mac Mini, Power Mac G4/G5, iPod, Apple TV, and MacBook/MacBook Pro.
Many of our VPs and directors have always complained about the premium price that our company pays for an Apple product as opposed to a Dell, HP or Toshiba system. I can no longer say with confidence that the premium price is worth it.