Originally Posted by EagerDragon
Why the help, if you can find it never knows the product and guides people to the products they know?
The help in a Target store is there to stock shelves mostly. each department has someone who oversees the stocking of shelves as well as inventory and posting merchandise in the exact place the department buyer has designated for it. Target does not allow point of purchase displays unless they coordinate their design (rare to have them). Best Buy loves POP and asks the venders to foot 500% of their cost!
So, if one is looking for product knowledge or information beyond a department where an item might be found - one needs the department manager or what ever it is they are calling that person now. open to buy is much like department stores - that is why out of stock on hot items sometimes goes way way too long. Stocking shelves is not limited to one department, so the person you meet in Hardware might be in Electronics next. get my drift? these people are not there to serve YOU. they are there to stock the shelves.
How on earth can a store be over 100,000 square feet in size, have numerous distinct product categories, millions of Stock keeping units and a roaming "stock clerk" be expected to know what you - the genius customer ...can't even find? The challenge most employees have is to be nice to disgruntled ambling consumers who don't know where they are or what kind of store they are shopping in?
Behind glass sales (jewelry and electronics for example) does have qualified people who are supposed to staff these areas. But their knowledge is sometimes very very limited - they are there to shove the advertised item your way when you come in looking for it. they also may know something about product in the area and beyond the covered glass area they are postioned in.. but that might be lucky to find. These people are not trained for product knowledge like you are in your field of work. they are trained to stock shelves correctly and to be courtious to the customer.
if you can't find a product in an area of the store cause it is not in the store - then why would a stock person know where it is? It isn't in the store for them to put out. product on advertised flyers is behind glass right inside the front door - sometimes rain checks can be found right there too.