i purchased a 17" hi-res from one of the apple stores nearby last week. there was a problem with it however. it sat on my desk like a teeter totter. otherwise, it worked great. i tried to live with it for a couple of days but then fed myself a dose of reality; i just spent $3000 on this thing and i need to be happy with it.
i went back to the apple store on saturday morning. the store was nuts because of the iphone. it took me about 10 minutes just to find somebody i could talk to. i found one of the managers and expressed my frustration with the computer i just purchased days ago. he wanted me to fill out a form on the internet to speak with one of the genuises at the bar. i'm thinking, "this is not going to do any good."
i fill out the form and he asks me to wait at the bar. its 11:15 and the genuis guy is working on a powerbook g4 that has a power failure problem. at about 11:30, i'm starting to get antsy. a customer walks up and asks the genuis guy, "hey, i made an appointment last night for 11:30. are we still on?" the genuis guy looks at his watch and says, "yes, i'll be with you in just a moment. i have to run to the back real quick." now i'm getting pissed. i go and find the other manager and start getting upset. i tell her i just spent $3000 on one of their products and i am not happy. she asks in a sarcastic tone if i want to be pushed to the front of the line. i turn and shake my head in disgust. i then say, "look. i just want a resolution to this issue. my laptop is obviously defective and i want a replacement. i spent a lot of money and i don't feel like i am getting the satisfaction that i deserve." she changed her tone abruptly and asked one of the nearby workers to look at my laptop. voila!
she pulls the laptop out and sets it on the table. i show the example of the teeter totter effect. she has a weird look on her face when i ask her, "is it supposed to do that?" lol. she pulls the battery out and tries again but it still pivots. i showed her a couple of other issues with it such as the case making a creaking sound and also the top bezel making a popping noise when you put a slight amount of pressure on it. she asked how long i have had it and i told her since wednesday. she says, "ok, i'll be right back. hang tight." she comes back out with another mbp of the same exact config. the manager lady comes over to approve the exchange. afterwards, i ask if i can open it there and make sure everything is ok. they agree. open my new mbp up and luckily, no issues at all. sits flat, lid is perfectly flush when closed (the previous one had a huge gap between on the left side compared to the right side which was perfectly flush. it looked funky), no dead pixels, evenly lit screen. i think i scored a winner!
so yeah, sorry for going off about the whole experience. bottom line is, this 17" mbp i have now is perfect and it kicks ass! the hi-res screen is amazing. i sold my dell 2405fpw because i'm now using the 17" on my desk as its replacement. love it!