Originally Posted by Wojciechowski
If any AT&T or Apple Stores are open, i'd suggest taking it there and getting them to do it instead of waiting on the phone for 2 hours.
Looks like users with verizon are having problems as well. Is he trying to transfer from another service?
I am going to run it to the store for him tomorrow. He is so bummed. He doesn't own a computer and this was his first Apple purchase. You just have to know this guy. I feel for him. Especially after forking out that $$$ on a phone that works great on my wi-fi here at home but can't place a call because we can't get iTunes to activate the dang thing.
Tomorrow, I go to AT&T and get this resolved, I hope. He lives about 1.5 hours away from the store and I am only 30 minutes so I will be a good bud for him.
And the fact that Apple told me to call back at 9 am in the morning ET because they are having these issues so much, people are in que for a "Genius" for over 2 hours after the initial tech goes through their paces with you.