AppleInsider › Forums › General › Genius Bar › Can't insall AE CS3 after trashing trial version
New Posts  All Forums:Forum Nav:

Can't insall AE CS3 after trashing trial version

post #1 of 6
7/17/07 at 4:28pm
Thread Starter 
I didn't read the uninstall instructions, and trashed the trial version of After Effects CS3 as soon as my retail copy arrived. Despite deleting everything I can find to do with AE8, every time I try to install I get this:


JavaScript Alert
Critical errors were found in setup
- Incompatible payloads already installed
Please see the Setup log file for details.
Reply
Reply
post #2 of 6
7/17/07 at 4:39pm
Download the trial again, reinstall and uninstall, then try installing the retail version.
"I've learned there's more to life than being really, really, really, really, really, really, ridiculously good-looking. :-x" - Zoolander
~:My scraps:~
Reply
"I've learned there's more to life than being really, really, really, really, really, really, ridiculously good-looking. :-x" - Zoolander
~:My scraps:~
Reply
post #3 of 6
7/17/07 at 6:15pm
Thread Starter 
Quote:
Originally Posted by Whyatt Thrash View Post

Download the trial again, reinstall and uninstall, then try installing the retail version.

I tried that but it's the same problem.
Reply
Reply
post #4 of 6
7/18/07 at 1:02am
Quote:
Originally Posted by jasonfj View Post

I didn't read the uninstall instructions, and trashed the trial version of After Effects CS3 as soon as my retail copy arrived. Despite deleting everything I can find to do with AE8, every time I try to install I get this:

JavaScript Alert
Critical errors were found in setup
- Incompatible payloads already installed
Please see the Setup log file for details.

Did you delete the AE stuff in /Library/Application support/Adobe? That's where all your CS3 stuff goes though so be careful what you delete. You might want to move the folder out of there, install CS3 and then move stuff back.

Adobe installers are a real pain.

What does your setup log say btw?
Reply
Reply
post #5 of 6
7/18/07 at 8:21am
Thread Starter 
I removed everything I can find, and I can't see a setup log anywhere.
Reply
Reply
post #6 of 6
7/18/07 at 8:36am
Quote:
Originally Posted by jasonfj View Post

I removed everything I can find, and I can't see a setup log anywhere.

You need to run the Adobe Uninstaller to get it to work. You can't do it manually (phnarr).

UnInstaller is at: applications/utilities/Adobe Installers/add or remove CS3

Just run it, uninstall everything everywhere and install the real version and you should be ok.
What is Faith? When your good deed pleases you and your evil deed grieves you, you are a believer. What is Sin? When a thing disturbs the peace of your heart, give it up - Prophet Muhammad
Reply
What is Faith? When your good deed pleases you and your evil deed grieves you, you are a believer. What is Sin? When a thing disturbs the peace of your heart, give it up - Prophet Muhammad
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Genius Bar
AppleInsider › Forums › General › Genius Bar › Can't insall AE CS3 after trashing trial version