Originally Posted by Haggar
I would like to see the iMac hardware designers locked in the repair center and forced to repair all iMacs themselves.
Apple is by no means the only one to design products this way.
There is a reason for it.
Several decades ago, most everything was far less reliable than it is today. For younger people, that may seem hard to believe.
But, electronics often had a 25% chance of not working out of the box, and many things could, and would, go wrong shortly after setup.
It's been forgotten, but most warrantees were for 90 days.
Because of this, most products were designed to be easy to repair.
Back in the late '70's, I did a stint at a professional color lab in NYC. I was the technical manager. We had a large number of Kodak auto printers (auto by the standards of the day). These were very expensive machines. They still used tubes.
At the back was the drive mechanism, a very complex affair. On the spindles of the roll paper take-ups were clutches with felt pads. The pads had to be changed every few miles of paper, or so.
Problem was that you had to disassemble most of the drive system to get to the pads, almost an hours work to take apart, and put back together.
Why did they design it that way?
The first reason was because it was more efficient for the working of the machine. The clutches worked better when the pads were closer to the load (the heavy rolls of printing paper).
The second reason was because it was easier to manufacture that way.
The truth is that when most equipment is designed, esp. consumer equipment, it is designed first for ease of manufacture,
That keeps the cost down. Repair is often a secondary concern, particularly these days, when reliability is high, and people are complaining about cost, which is something we didn't see much of many years ago, when even cheap things were expensive by todays standards.
It could very well be that re-designing iMacs to be easier to repair as the first models were, could add a hundred or two to the final cost.
From a design and manufacturing front, in my experience of doing just that, I've found, and industry publications agree, that design and manufacture for ease of service rather than for ease of manufacture adds a burden of cost to the consumer that the consumer is rarely willing to assume.
If the iMacs cost an additional $200, people then would complain about the cost, without thinking about the ease of repair. Most of them would complain that they would prefer the cost to be lower, and damn the repair difficulties.
After all, repair is not their job. The people doing the work don't particularly care about how complex it may be, as long as it isn't dangerous. And considering that most iMacs (and other models) will never have to be repaired, it is an unfair burden for the rest of the customers to have to assume.
Sorry this post is so long for what seems to be a simple complaint, but, it really is a complex question.