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iMac G5 Repair Extension program

post #1 of 3
Thread Starter 
Last summer, I had a 17" iMac G5 (pre-iSight) repaired (for free, obviously) under Apple's iMac G5 Repair Extension Program for Video and Power Issues.

iMac simply died one day. I brought it in to my local Apple Authorized Service Provider, they replaced the logic board and power supply, and I had it back in less than 48 hours. Painless.

I have a friend who bought the same make/model iMac and his just died as well (same symptoms). HOWEVER, the part of the stand that has the serial number busted off some time ago and he does not have it. So, when he took it into the AASP, they wouldn't touch it because they could not locate the serial number.

Now, he DOES have his original invoice with order number, part number, etc from purchasing this iMac from Apple (so, it's not like he's got a hot/stolen computer...he's got proof of purchase).

These iMac's are still EXCELLENT machines (his display is still PERFECT)...I'd hate to see this system go unrepaired. Anyone have a suggested course of action to take with Apple??

[ this system is most definitely covered by the repair extension program and is displaying the classic symptoms ]
post #2 of 3
Thread Starter 
Looks like the serial number is on the midplane assembly inside the iMac.

http://docs.info.apple.com/article.html?artnum=300191
post #3 of 3
Thread Starter 
UPDATE!

He was able to find the serial inside as WELL as on the original box (which he failed to mention he still had).

He has verified that his system qualifies for the repair extension program and is well on his way to getting his power supply and logic board replaced for free.
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