Originally Posted by Deadstriphell
My iPhone just got the WELL DOCUMENTED dead strip on the bottom of the screen. I bought the phone when the originals came out for a bargain $599. I just took it into the apple store in palo alto, and the asst. manager basically gave me the middle finger, said my warranty was up, & told me that I'd have to pay $199 to fix it. WTF?!! I WILL NEVER BUY ANOTHER APPLE PRODUCT AGAIN! Treating early-adopter customers like this is complete bullshit. Hopefully, I'll run into Steve Jobs again walking around town, and this time I WILL talk to him...
My iPhone just did the samething, the unresponsive strip at the bottom. I called the 1800myiphone and talked to the representative. She said since my iPhone was 132 days out of warranty, the only thing they can do it replace the phone for 199.99. I asked her if there was anything that she could do, a coupon or anything to help me out. (Can't even afford the 199.99 charge.)
I told her that my warranty (obviously) had expired last October but, my issues were happening well before that. The phone would lock up and I'd have to hard reset it over and over. Sometimes 6 to 8 times a day. I stated that I thought maybe the updates would help out. Since they didn't, I just thought it was the norm. I explained that three days ago, the bottom half the screen stopped working. I tried restoring as a new phone and everything.
She said that she would call the local Apple store and see if there was anything they could do to help out since the contract (199.99 replacement price) was through AT&T. After about 5 minutes on hold, she told me that she is about to talk to her supervisor and for me to hold on.
About 5 minutes later, she had a gentleman on the phone and she released me to him. (I thanked her kindly.) He asked me if I was aware that the phone was out of warranty, I told him was aware. He said out of good faith, he was going to setup a case to get me a new phone since the issues started before the warranty was out dated. I about flipped out. He asked me to hold so he could call the Apple store and make sure they'd swap it out.
He put me on hold and about three minutes later, he told me he was going to call the store and see if they will trade it out. About 3 minutes later, he said that they will trade it out. He said that the manager said he'd done it without my calling support. Just to make sure, he gave me a case # and told me that he will attache his name to the case and if they give me ANY grief, to refer them to that case #.
So, with the case # and the appointment for 5:15 TONIGHT, I'm going to HOPEFULLY go pickup the new phone. (I think it will be another first gen but, I hope it'll be a 3G.) Either way, I am really happy with Apple's support and how they helped me out.
I'll post tonight how it goes when I get back to the house.
BTW, first post.. hi, I'm Michael from Jackson MS. I'm an iPhone addict too.