Originally Posted by aegisdesign
I know, but what happened to putting the user first which allegedly is an Apple credo. Picking a carrier with no EDGE support, expensive data plans and a poor web portal isn't doing that. It's like the Motorola RCKR phone all over again.
To be realistic about business, you have to understand that no business puts the customer first. That will never happen. It can't happen.
A business puts its interests first, always. That's how it should be.
But, in doing so, some businesses are better than others at identifying just what it is that will benefit themselves more than other businesses are.
What that means is that they can see just what it is that their potential customers want, that they can supply, that will make their sales go up more, with enhanced profits.
So, when Michael Dell started selling computers out of his dorm room, he identified a need that he could serve while making a good profit and increasing sales. We can see what happened. But, once his company lost its focus in a changing world, it began to have problems.
Apple's founders also found a way to make money with products and services. But, they did so in a way that benefitted themselves, as did Dell.
Just the way many successful companies do, Apple has possibly fallen into the trap of thinking that they can do something that is good for them, but not always good for their customers.
It may turn out that Apple has ideas here that will turn the jeers into cheers, but we will have to wait and see.
The unique thing about the iPhone, so far, that others don't have, is the far-ranging ability of software updates, and upgrades, to change the way the phone works.
So far as I know, while other phones can be updated, none of them have the ability of being changed in their feature set as much as the iPhone does. By that, I don't mean adding programs, but being fundamentally changed at the OS level, with the basic way the phone functions.
We'll just have to wait to see how Apple takes advantage of that.
But, as far as making deals with carriers who are not at the leading edge, well, Apple is taking advantage of that to give itself more income, and control over its products. Offhand, I can't say that's bad. It's just not the best thing for us, unless there are agreements in place that we don't know about to upgrade these networks to add features over time, as ATT did with mail, and the upgrading of EDGE right before the phone came out. They also might be upgrading their 3G services faster than they might have otherwise done, we don't know yet.
A company makes decisions based on benefit to itself, but with an eyet on its potential customer base, as well as its current one. If it feels it will negatively impact its sales and ability to grow, it won't make them, if not, then it will.
Just like consumers wanting what's best for them, and not the company they are doing business with, the business is looking for what is best for them, and not for the customer.
A happy synergy occurs when those interests coincide. If they don't...