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post #161 of 165
Quote:
Originally Posted by tutumiles1 View Post


The point that i find incredible is the ease at which people are willing to except the depreciation of the assets they buy. Yes, it happens all the time but you can hold manufacturers accountable. I buy brands of cars that maintain their value so that my asset has greater value when I sell it or trade it in. There is no reason why phone carriers and others could not make some effort towards their existing customers. They have a short term mentality and have trained people to expect nothing!

When you want a simple a transaction orientation with your customers, you burn them when given a chance. If you want lifelong customers, you treat them with respect and care. The point that we are witnessing is does Apple wants to chose transaction or lifetime customers. If they want to be a premium brand they can be, but they cannot be if they mimic the transactional nature of others. The choice is theirs and they will train their customers appropriately. I am reserving my judgement.

I had dropped this thread for a while, because I was feeling very strong about the "No Whiners" position, but it was becoming unsatisfying. When peopple's feelings are hurt, they are hurt--you cannot simply argue it away.

At least this it a different take. It is a well reasoned argument for the credit and puts the best shine on Apple's response the the blow up (I still have trouble understanding complaints about price drops, but enough of that).

It is sort of amazing how many Apple / Cars anologies can be drawn upon... Of course, it always gets difficult. Not many people can afford cars that go up in value--they cost a pretty penny! Apple does not indend to be the super-high end--porsche dealership, if you will--of the cell phone world, because they intend to sell to the millions...

But still, the idea of transaction Vs. lifetime customers is a valuable one. I just wish Apple introduced the credit with the price drop--not as a response...
Progress is a comfortable disease
--e.e.c.
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Progress is a comfortable disease
--e.e.c.
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post #162 of 165
Quote:
Originally Posted by mrjoec123 View Post

I think the press, eager as it always has been to write anything negative about the iPhone, is making a big deal out of nothing. Even if there really are "thousands" of upset loyal Apple fans, that means there are hundreds of thousands of loyal Apple fans like myself who aren't upset at all. Once again, the vocal minority gives the impression that the sky is falling.

The only mistake Apple made is announcing the price drop on the day of the event, instead of waiting a day or two to allow some positive press for all the cool new iPod releases. This morning I'm reading a lot more about blogs and user forums full of typical Apple fanboy babies upset about a price drop (since when is a price drop a bad thing in any industry?) than I am about the all-new nano (which is cheaper than its predecessor, by the way) or the touch, or the Wi-Fi iTunes announcement, etc.

Knowing what I now know about the price drop, if I could go back in time I still wouldn't wait ten weeks to buy an iPhone. I'm guessing most other iPhone users would say the same thing.

$200 is a night or two out at a nice restaurant. I'll take ten weeks of iPhone ownership over that any day of the week.

I honestly think that Apple's "loyal customers" are its worst enemies. Always crying over spilled milk and giving the rest of the world the false impression of poor customer satisfaction. And the press just eats that up.

Right on, I couldn't have said it better myself!
post #163 of 165
Quote:
Originally Posted by nativeAlien View Post

Right on, I couldn't have said it better myself!

I also agree. Nicely put.
Sent from my iPhone
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Sent from my iPhone
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post #164 of 165
Quote:
Originally Posted by Timeline View Post

Hey iPhone early buyers!

I have bought many Mac computers over the years. I remember in the '80s I bought a Mac Lisa for $5000 in 1980 dollars. Within a few months they even dropped support on it and it was TOTALLY worthless.

I still buy MACS and will forever because I like the wonderful technology efforts the boys up there in Coopertino put into the products.

I look forward to them lowering the price of high end Pro desktops so I can sell my G5 dual 2.5ghz. I may even pop for a iPhone someday too.

Hail Jobs!!

You can now get your refund for that Mac Lisa too!
linky-poo
post #165 of 165
Just an FYI, if anyone bought the iphone with their american express, then you can get 200 bucks back courtesy of AMEX. then, just sit back and get a hundred bucks from apple.
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