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I just got my replacement iPhone and transferred my AT&T account information onto it.

post #1 of 14
Thread Starter 
And I have a few questions.

I chose to "replace an already existing phone" on my AT&T account with this new iPhone. iTunes let me do that, and all it showed is "adding the data plan" as if my previous phone wasn't an iPhone. It said that this might replace my former Data plan, and that it's starting a new 2 year contract. However it's the same phone number, so i'm not gonna get billed for 2 different services, am I?

My old phone is still activated, and is still sporting the same phone number as before. I've now got two iPhones connected to the same AT&T account. Is that how it's supposed to work? Can I have 2 iPhones connected to the same phone line, and not have to pay a monthly bill for each one seperately?

Anyways, when I send the old one back to Apple, I don't want them messing with my AT&T account. Is there any way to wipe clean the SIM card of my old iPhone?

Thanks.

edit: Also, I'm a little paranoid that I might've put the old SIM in the new phone in the end (not that it matters), even though I know I did no such thing. I guess I have a slight case of OCD or something. Anyways, one of the SIM's has a "G" after the first group of numbers on it, and the "older" one doesn't. Can someone confirm that on newer phones there is a "G" after the first number that appears on the SIM card? Because the number below that is 3000 something on the new phone, and 4000 something on the old phone. That would imply that I mixed them up, but there is that G thing, so probably not.
post #2 of 14
Quote:
Originally Posted by thehellgate911 View Post

And I have a few questions.

I chose to "replace an already existing phone" on my AT&T account with this new iPhone. iTunes let me do that, and all it showed is "adding the data plan" as if my previous phone wasn't an iPhone. It said that this might replace my former Data plan, and that it's starting a new 2 year contract. However it's the same phone number, so i'm not gonna get billed for 2 different services, am I?

My old phone is still activated, and is still sporting the same phone number as before. I've now got two iPhones connected to the same AT&T account. Is that how it's supposed to work? Can I have 2 iPhones connected to the same phone line, and not have to pay a monthly bill for each one seperately?

Anyways, when I send the old one back to Apple, I don't want them messing with my AT&T account. Is there any way to wipe clean the SIM card of my old iPhone?

Thanks.

edit: Also, I'm a little paranoid that I might've put the old SIM in the new phone in the end (not that it matters), even though I know I did no such thing. I guess I have a slight case of OCD or something. Anyways, one of the SIM's has a "G" after the first group of numbers on it, and the "older" one doesn't. Can someone confirm that on newer phones there is a "G" after the first number that appears on the SIM card? Because the number below that is 3000 something on the new phone, and 4000 something on the old phone. That would imply that I mixed them up, but there is that G thing, so probably not.

Don't know why your sending a phone back but if your replacing a defective one you should have put the sim from your original phone in if you have it.
post #3 of 14
Ok just read your deal. Someone in your thread mentioned exactly what you should have done. You just signed a second 2 year contract with AT&T. You should have stuck your old sim in your new phone and vice versa. It would have your number and everything on it and then when you sync it with itunes it would look identical to your old phone. Contacts, texts, recent calls, notes, stocks, weather, ipod, and settings. Everything would be identical to where you last had the old phone during sync. I'm pretty sure you need to swap the sim card and call at&t and clear this up. Just remember in the future the sim card is there for just this reason.
post #4 of 14
Thread Starter 
Quote:
Originally Posted by Notorious View Post

Ok just read your deal. Someone in your thread mentioned exactly what you should have done. You just signed a second 2 year contract with AT&T. You should have stuck your old sim in your new phone and vice versa. It would have your number and everything on it and then when you sync it with itunes it would look identical to your old phone. Contacts, texts, recent calls, notes, stocks, weather, ipod, and settings. Everything would be identical to where you last had the old phone during sync. I'm pretty sure you need to swap the sim card and call at&t and clear this up. Just remember in the future the sim card is there for just this reason.

Well, my plan was to swap the SIM cards, but it didn't seem to make a difference. iTunes still wanted to activate my new phone as if it was a brand new phone with a brand new SIM card. So I figured I might as well keep it's new SIM card in it, and use the "replace a phone on an existing line" option. Nothing on my AT&T account seems to suggest that i'm signed up for two contracts.
post #5 of 14
Isn't this something you could have waited to ask someone at the at&t or Apple store?

Proud AAPL stock owner.

 

GOA

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Proud AAPL stock owner.

 

GOA

Reply
post #6 of 14
Quote:
Originally Posted by thehellgate911 View Post

Well, my plan was to swap the SIM cards, but it didn't seem to make a difference. iTunes still wanted to activate my new phone as if it was a brand new phone with a brand new SIM card. So I figured I might as well keep it's new SIM card in it, and use the "replace a phone on an existing line" option. Nothing on my AT&T account seems to suggest that i'm signed up for two contracts.

It does make a difference. The sim card holds all your at&t info for your account. I just got an iPhone replaced as well but I went to an Apple store. First thing they did was swap the sim card. As soon as the sim card was swapped I could make calls from the new phone. I didn't have to redo any phone activation in itunes all I had to do was sync. That's exactly what the sim card is for, fast swapping of phones. It's my understanding everytime you activate an iPhone through itunes you add 2 years of contract agreement to at&t on your plan. So when you reactivated you killed the old phone but added 2 years more to your contract length. So if you had the phone since launch you now have 45 months of contract with at&t left. It would show this nowhere on your bill. That's why you need to call them. If 2 years goes by and you get a new iPhone you still can't cancel with at&t anytime in the next 45 months withouting being charged lot's of money. I'd call Apple ask them about it then call at&t and speak to at least 2 different people cause they're not the best at having a clue. You could get down to your 2 years being up to find out you have 2 years to go. I could be wrong but your better safe than sorry.
post #7 of 14
I believe this is what you did just with an iPhone as your old phone and plan. Again I have heard they tack 2 more years on any time you run itunes activation no matter what.

Q. Do I need to switch to a different rate plan if I upgrade to iPhone?
A. If youre an existing AT&T (formerly Cingular) wireless customer, you just need to add an iPhone Data Plan. This may replace your current data plan. In most cases, your voice plan will stay the same (There are some plans that are not eligible).

iPhone Data Plans give you Visual Voicemail, text messaging bundles and unlimited datawhich includes both email and web. You'll add an iPhone Data Plan and sign a new 2-year service contract during the activation process. Discount eligibility for other devices will continue from the time of your most recent contract.
post #8 of 14
Quote:
Originally Posted by Notorious View Post

I believe this is what you did just with an iPhone as your old phone and plan. Again I have heard they tack 2 more years on any time you run itunes activation no matter what.

https://www.wireless.att.com/support...t=KB64917.html
Quote:
Will AT&T automatically renew my wireless contract?
QUESTION:
Will AT&T automatically renew my wireless contract?
Will AT&T automatically renew my contract without consulting me?
ANSWER:
AT&T will not automatically renew your wireless contract. If you upgrade your equipment or change your rate plan, a new contract may be required.
post #9 of 14
Quote:

When you activate with iTunes your agreeing to a two year contract. So he was notified by them and he agreed. It's on one of those click here to agree things. iPhone also requires a 2 year contract so it falls under that last bit.
post #10 of 14
Thread Starter 
I've talked to 2 different people at AT&T, and one specialist at Apple.

My AT&T account information has not been changed. I have one plan, one number, one billing. When I activated the new phone in iTunes, I selected the "Replace a current phone on an already existing line, with this new iPhone". It did just that, and my old SIM card is now disabled, and my new phone is connected to my account. No need to switch SIMS.

I'll call up AT&T and double check that they didn't tack on 2 more years, but i'm pretty damn sure they didn't.

Thanks for the help.

edit: My contract started over, meaning it ends on October 3rd 2009, but there is not two more years tacked on. At least that's what the girl at AT&T told me. I think i'll call again tomorrow, just so I get someone else, and double check.
post #11 of 14
And you also have the option to cancel your account within 30 days of activation.

If re-initializing the iPhone counts as activating your account, just re-initialize within 3 days of your wanting to terminate your service plan then contact them and say you want to cancel your service - free of charges, as the 3 days notice allows.

http://www.apple.com/legal/iphone/us...rvice_att.html

I believe the 2 year "Service Commitment" and activation/re-activation are totally different things, though.
post #12 of 14
Quote:
Originally Posted by thehellgate911 View Post

I've talked to 2 different people at AT&T, and one specialist at Apple.

My AT&T account information has not been changed. I have one plan, one number, one billing. When I activated the new phone in iTunes, I selected the "Replace a current phone on an already existing line, with this new iPhone". It did just that, and my old SIM card is now disabled, and my new phone is connected to my account. No need to switch SIMS.

I'll call up AT&T and double check that they didn't tack on 2 more years, but i'm pretty damn sure they didn't.

Thanks for the help.

No problem I just don't want to see you get screwed somehow. Swapping sims just removes doing anything in itunes again if you should happen to replace another one. It's very convenient. I guess what you did works as well. Cheers and enjoy your phone!
post #13 of 14
Quote:
Originally Posted by Taskiss View Post

And you also have the option to cancel your account within 30 days of activation.

If re-initializing the iPhone counts as activating your account, just re-initialize within 3 days of your wanting to terminate your service plan then contact them and say you want to cancel your service - free of charges, as the 3 days notice allows.

http://www.apple.com/legal/iphone/us...rvice_att.html

good tip!
post #14 of 14
Thread Starter 
Quote:
Originally Posted by Notorious View Post

No problem I just don't want to see you get screwed somehow. Swapping sims just removes doing anything in itunes again if you should happen to replace another one. It's very convenient. I guess what you did works as well. Cheers and enjoy your phone!

I am planning on getting a 16GB 3G iPhone whenever that is available, so I might as well learn how to do this now.

When I swap SIMS with my old phone, what do I do with the new phone? Do I plug it into my computer and restore it? If so, how? If not, how long do I have to wait before the phone gets the signal from AT&T and activates itself? I've heard some people saying that you just stick in the SIM and the phone activates.. but when I did that, the new phone remained locked and unactivated.
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