Originally Posted by TenoBell
There is a small very vocal minority of disappointed. So far every poll that has been taken the iPhone earns extremely high points for customer satisfaction.
To be honest I'm not one to chase polls so you will have to point out such polls and the audience targeted. In any event I'm not disagreeing with your position that there is a good indication of consumer satisfaction overall. What I'm pointing out is that the unit has not been as successful with respect to the world of smart phone users and potential smart phone users.
A lot of the frustration is due to bugs with syncing and such. The other big problem for smart phone users is the breadth of the supplied applications and the glaring missing apps. Part of the reason the iPhone may be getting such a god response is that many of the iPhone users are simply clueless about what they have in their hand.
What and who determines when people are leveraging full use of a smart phone.
The power users obviously. I say that with all honestly as I currently don't have a smart phone in any sense of the word. Now seeing the need for one is another issue altogether. In any event if a power user has had XYZ phone for awhile and I go and pick up an XYZ phone, he would be in pretty good position to be able to judge how effectively I'm using its features.
Now there is the issue of which users expects what out of the phone. I may be perfectly happy not using the device to its full potential. If so that is fine but I really shouldn't be qualifying the unit as a smart phone.
Since I'm not happy with my current phone and I've identified some specific uses I'd like in a replacement/upgrade, it makes sense to see how the iPhone fits into this need. As good as it is iPhone is very frustrating. For example iPhone has the best web browser of the breed - good thing. However it leaves out Flash. I'm not saying that I like Flash either just that sometimes you need it. Similarly a disk mode or similar way to get to the on board store is very important. The problem is these little things add up to one exploiting full use of the iPhone.
I use many of the iPhone functions fairly regularly, but not all them regularly. At what point am I considered "leveraging" the use of the phone?
When you start to take note of the bugs and limitations the device has or when you try to make use of the unit in ways Apple didn't plan for. Mind you there is nothing wrong with the use of a select sub set of the iPhones feature set, I pretty much do that with my pay as you go phone. In both cases the software suite is not being fully used.
Until todays announcement about a SDK I really had a hard time of seeing the smart in an iPhone. Sure it had a nice user interface, that is certainly good along with the iPod functions it offered up an interesting set of capabilities. These two features however are not enough to pull the iPhone out of the gutter with the $49 pay as you go phone. Both phones provide for an address book, calendar, timers, notes and other features, neither of them flexible enough to be called a smart phone.
For a cell phone to be called smart it really needs to be able to load custom apps and have some sort of scripting environment. I'm equating smart with being adaptable to user needs.