Quote:
Originally Posted by
Ghostwriter 
I ordered a brand spanking new MBP only yesterday. Four hours later, I come home to find this article. Naturally I was annoyed, and phoned Apple ten minutes ago to cancel my order. I asked the woman whether any updates are due in the near future, and she said that other people had been asking the same question, that a certain rumour had gone over the top somewhat, and that there were no planned updates to the MBP line in the next 3-6 months. So I didn't cancel it. Any thoughts?
Well, first off, telephone order reps don't know Apple's long-term plans. Apple doesn't blab to the help. So, it is likely that one of you is lying.
Now, while the order rep may have knowledge of whether inventory is low and if new shiny boxes have arrived in the warehouse (which may be nowhere near her unit), the only way she'd know about long term laptop plans would be if someone with actual knowlege at Apple told her--and told her in violation of their NDA. BTW, for the rep to be telling
you about Apple plans, if she did know, is a firing offence. So, if she does know and she did tell you then she's an idiot and if someone is an idiot you can't trust what they say anyway. (Actually, I think it is also firing offense to tell you Apple's future plans regardless of whether they are true or not.)
The reason sites like Apple Insider are popular is because Apple is extremely good at keeping secrets. You keep secrets by a variety of methods including rigorous compartmentalization and by really harsh NDAs. I doubt someone with actual knowledge gave away Apple secrets to a random stranger on the phone making an order--a stranger who could even work for Apple testing security by asking about rumors to see what the rep would say. Perhaps you are just that charming? Possible, I suppose... If so, you could get a job at Apple weeding out leaks--or, more likely, pseudo leaks.
Anyways, if you bought an MBP what you are getting is fast delivery and a
proven design with all the kinks worked out--like the audio issues the early MBP's had. If new designs do come out soon they may well have the growing pains that many recent Apple products have gone through and the subsequent unpublicized minor revisions that happen to version 1.0 hardware. Remember that Apple often refuses to publicly acknowledge obvious and common flaws that many users experience--as was the case with laptop screens not so long ago, thus there is value in not being the first one on the block to get the latest computer, whenever it eventually comes out.
And, of course, she may have just been trying to get you off the phone. (Do the reps make commissions or retention bonuses? Probably not, but if they did, telling you that no new macs were forthcoming would keep a sale.)
).
