I've just completed my fourth phone calland subsequent replacementto Apple Support regarding my inoperable AppleTV. All three AppleTV had the same issue, the front of the device changes from a white to amber light to indicate that it's registering an infrared response for the remote but nothing changes on the display.
I've tried multiple Apple remotes with the original AppleTV and the 2 replacements I've received thus far. Same issues. Same results.
The first two AppleTVs worked for a couple days before no longer repsonding. This current one lasted for about 2 hours. I was able to update the third one to Take 2, watch a lot of YourTube videos and even rent a HD movie before it happened. I never did watch the HD movie.
Apple Support has had me go through all the remote control reset features and attmepted to pair the remote, but nothing worked. Hard booting the device doesn't work either. It seems to boot up fine but it you are unable to make onscreen selctions. Eventually, the screensaver will startup.
I've only synced the first two AppleTVs. The first two we also connected to my Linksys WRT-54G router while the third one to a D-Link DIR-655 router. I was able to setup the wireless netowrking with all of them, of course. They were all connected via HDMI to a 37" LG LCD HDTV.
Apple is sending me a fourth AppleTV. I have never had this many issues with a product, much less an Apple product, before.
Has anything similar occurred with anyone else?
Does anyone have any idea what could be causing this?
What is my recourse if this happens again?