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Cant't shut down new macbook

post #1 of 5
Thread Starter 
My daughter was running FF this morning and then she tried to quit and shut-down the macbook. I've got this spinning ball on the desktop.
Do you know how to kill this process so I can re-boot or shut-down?
Should I boot from the install DVD and do Command c and run disk utility?
Thank you.
post #2 of 5
Chances are it's just a fluke. Just hold the power button down for five seconds or so, and the machine will power down.
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Apple Product Professional
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post #3 of 5
Thread Starter 
Quote:
Originally Posted by Karelia View Post

Chances are it's just a fluke. Just hold the power button down for five seconds or so, and the machine will power down.

Thank you!! I will try that:-)
post #4 of 5
option-command-escape, that keystroke combo all hit at once will bring up the force quit dialogue box. More than likely FF isn't responding and needs a force quit. Then shut down as usual. If not do as Karelia suggests.
post #5 of 5
Thread Starter 
Thank you very much Karelia and backtomac!!
I went home over my lunch hour and my macbook had un-frozen by itself. I will archive your commands and use them the next time this happens.
I appreciate the tips a lot:-)
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