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Moving to iPhone 3G: a guide for current and non-current AT&T customers

post #1 of 34
Thread Starter 
AT&T is attempting to alleviate some of the confusion surrounding the upgrade paths to iPhone 3G with a series of video guides focused on getting customers "iReady" before the 8:00 a.m. launch on July 11th. The three videos covered in this report are aimed at 1) existing AT&T iPhone customers moving to iPhone 3G, 2) non-iPhone AT&T customers moving to iPhone 3G, and 3) customers new to AT&T moving to iPhone 3G.

Existing AT&T iPhone Customers
You're immediately eligible to upgrade to iPhone 3G at the $199 upgrade price for the 8GB model, plus an $18 upgrade fee. Alternatively, you can upgrade to the 16GB model for $299 plus the $18 upgrade fee.
Before going to an AT&T or Apple Retail store to upgrade, you'll want to sync your current iPhone's contacts, calendar, photos, emails, music and other media files to iTunes as you normally would. Although your new iPhone 3G will be activated in the store, you'll need to bring it back home and then sync it to iTunes in order to populate it with your contacts and data from your old iPhone.
You'll also want to check any voicemails you have on your original iPhone before upgrading to iPhone 3G, as your voicemails will not be carried over and will be deleted.
You'll then have to decide what accessories you want to purchase with your new iPhone 3G, what calling plan you'd like to sign up for, and whether you'd like to give your old iPhone to a family member of friend.
Existing AT&T Customers who don't currently have an iPhone
If you're an existing AT&T customer who has a mobile phone other than an iPhone, you'll first need to determine whether you are eligible for upgrade pricing. To do this, log onto www.att.com/iphone/ and select "Log In" at far right hand side of the orange bar. Then type in your current mobile phone number and your password. If you're not yet registered for an AT&T online account, you can do so from the login page. Once logged into your account, select the "Upgrade Phone" link from the far right-hand side of the page. That page will tell you whether any of the existing mobile phones on your account are currently eligible for upgrade pricing.
If you're currently eligible for upgrade pricing, you can upgrade to iPhone 3G at the cost of $199 for the 8GB or $299 for the 16GB model, plus an $18 upgrade fee.
If you're not currently eligible for upgrade pricing, you can upgrade to an 8GB iPhone 3G for $399 or the 16GB model for $499.


Customers new to AT&T
If you're switching to AT&T to obtain an iPhone 3G, the first thing to remember is that there is no benefit to switching your service prior to iPhone 3G launch day on July 11th.
Customers new to AT&T can purchase iPhone 3G for $199 for the 8GB model or $299 for the 16GB model with a new 2-year contract and $36 activation fee.
Before arriving at an AT&T or Apple store, be sure to review the iPhone 3G rate plans so you know which one you want to select on July 11th.
Second, you can get a Credit Check out of the way by visiting the store where you plan to purchase your new iPhone 3G ahead of July 11th.
Third, backup any data that's on your current mobile phone that you want to put on your iPhone 3G. Since the iPhone 3G syncs with applications on your Mac or PC, getting your current phones data to a computer is a good move.
When you're ready to buy iPhone 3G on or after July 11th, you'll need to bring AT&T some additional information. Since you'll be opening a new account, AT&T will request that you provide a photo ID and your social security number to perform a credit check. As mentioned above, this can be taken care of ahead of July 11th. Depending on your credit, AT&T may possibly ask for a deposit.
Next, AT&T will be ready to port your existing phone number (number porting FAQ and checklist) to your new iPhone 3G. For AT&T to do this, however, they'll need your existing account information as it is on record with your existing wireless provider. This information is usually contained on your existing phone bill, so bringing a copy of your existing phone bill to an Apple or AT&T store will speed up this process. Specifically, AT&T will need your existing 1) Account Number 2) Name 3) Billing Address 4) Social Security Number of Tax ID and 5) Your existing PIN or Password (if you have one).
If all the information matches properly, AT&T promises you'll be able to make calls on your new iPhone 3G "within minutes."
If AT&T tells you your out-of-area mobile number is ineligible for porting, try the steps taken by AppleInsider's Publisher last June when he successfully ported his 'ineligible' mobile number to AT&T and iPhone.


Earlier today, AppleInsider detailed the increased costs associated with iPhone 3G after outlining AT&T's standard service plans for the new touch-screen handset.
post #2 of 34
Although I can't get a working phone at that moment (needs to be mailed and then activated) if I can sign up for a regular phone and activate online why not for the iPhone? They can do credit check, charge for the phoen and other items and inputt my old phone data without dealing with an ATT person or spending the time during store hours or my weekend.

I mean I really enjoy interfacing with those crack ATT wireless store employees but ... I don't really get it

iMac 24" 2.8 ghz

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iMac 24" 2.8 ghz

MacBook Pro 13 2.9 ghz

Waiting for Mini Upgrade
 

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post #3 of 34
Actually, AT&T forgot a scenario. That of the present AT&T customer who'd like to move but is in dire straits given the high cost of fuel and food staples and the uncertainty of her job. That scenario's video would show her with her pockets turned inside out and her purse held upside down showing she's broke.

Thank you AT&T for making it possible for some of us to show restraint and remain on the sidelines.
post #4 of 34
Quote:
Originally Posted by AppleInsider View Post

If all the information matches properly, AT&T promises you'll be able to make calls on your new iPhone 3G "within minutes."

I guess 480 minutes is still minutes.
post #5 of 34
I switched over from Verizon to AT&T today. They insisted on giving me a free phone until I can pick up my iPhone on the 11. I was worried I would no longer be eligible for the subsidized prices, but they assured me that worst case scenario I could return the free phone in exchange for an iPhone since it's within their 30-day warrantee.
post #6 of 34
Quote:
Originally Posted by icfireball View Post

I switched over from Verizon to AT&T today. They insisted on giving me a free phone until I can pick up my iPhone on the 11. I was worried I would no longer be eligible for the subsidized prices, but they assured me that worst case scenario I could return the free phone in exchange for an iPhone since it's within their 30-day warrantee.

I sure hope you have that in writing. You're not dealing with Apple's genius bar. Did you notice the forked tongue or not.
After 3 netbooks from acer, toshiba, hp, I find contentment in my 11.6 MB Air. Hoping the 8-hr battery version shows up soon.
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After 3 netbooks from acer, toshiba, hp, I find contentment in my 11.6 MB Air. Hoping the 8-hr battery version shows up soon.
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post #7 of 34
I got a bad feeling on all this news on pricing, activiation, etc.....


AT&T - FTW!!!!
post #8 of 34
There's one glaring problem with this AT&T plan: It's an AT&T plan.
2011 13" 2.3 MBP, 2006 15" 2.16 MBP, iPhone 4, iPod Shuffle, AEBS, AppleTV2 with XBMC.
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2011 13" 2.3 MBP, 2006 15" 2.16 MBP, iPhone 4, iPod Shuffle, AEBS, AppleTV2 with XBMC.
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post #9 of 34
Quote:
Originally Posted by DimMok View Post

I got a bad feeling on all this news on pricing, activiation, etc.....


AT&T - FTW!!!!

"That's not a cellular contract, it's a Space Station!"
post #10 of 34
I resent paying an $18 upgrade fee if I've never owned an iPhone and I am eligible for an upgrade.

What, the 2 year lock-in and the murderously high data and voice rates not enough profit for you AT&T?
post #11 of 34
Quote:
Originally Posted by UrbanVoyeur View Post

I resent paying an $18 upgrade fee if I've never owned an iPhone and I am eligible for an upgrade.

What, the 2 year lock-in and the murderously high data and voice rates not enough profit for you AT&T?

Despite all this, at&t's stock is down today, while Apple's has sprung back about 4%.

Proud AAPL stock owner.

 

GOA

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Proud AAPL stock owner.

 

GOA

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post #12 of 34
AWESOME! Thank you for this! Don't need to google anymore!
Apple had me at scrolling
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Apple had me at scrolling
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post #13 of 34
$199 is not the upgrade price, its the retail price. Where does AT&T get off calling it an "upgrade price"? Idiots.
post #14 of 34
I wonder what will happen to me? I had an iPhone bought and activated from Apple Store. It broke so I switched to a MOT Q9. Now is it like I have one and qualify for the 199?
post #15 of 34
Quote:
Originally Posted by McHuman View Post

$199 is not the upgrade price, its the retail price. Where does AT&T get off calling it an "upgrade price"? Idiots.

What happened to the current customers, I thought that you could re-sign a 2 year agreement to get the $199 and $299.

We should be allowed to do this since we're already customers, I wouldn't mind signing a 2 year agreement and make it active the 11th.
post #16 of 34
Quote:
Originally Posted by min_t View Post

I sure hope you have that in writing. You're not dealing with Apple's genius bar. Did you notice the forked tongue or not.

Why would I have to have that in writing? The person at the store wasn't making any kind of special exception for me. You're allowed to return any phone or cancel a contract within 30 days of activation without fines or penalties.
post #17 of 34
pay a couple hundred again plus more per month for what? somewhat faster browsing and real GPS? not worth it, i say. an iphone will never, ever, come close to my garmin with its turn by turn instructions.

and who does any serious surfing on their iphone? sure, it does come in handy. used it alot during my last overseas trip where flightstatus.com had more info on delays that the gate itself, but so what if it takes 10 seconds longer than with the new iphone.

for me there is nothing really compelling to upgrade. the apps store will be on both phones anyway...
post #18 of 34
Quote:
Originally Posted by UrbanVoyeur View Post

I resent paying an $18 upgrade fee if I've never owned an iPhone and I am eligible for an upgrade.

This is a fee for upgrading from your existing AT&T phone to the iPhone. This has nothing to do with you having an iPhone or not.

You would have paid this fee with any upgrade that you make with AT&T from phone A to phone B.
post #19 of 34
Quote:
Originally Posted by maclvr03 View Post

What happened to the current customers, I thought that you could re-sign a 2 year agreement to get the $199 and $299.

We should be allowed to do this since we're already customers, I wouldn't mind signing a 2 year agreement and make it active the 11th.

I'm with you.

Paying twice what everyone else is for the same equipment, when I've already put money in their pockets (and will be upgrading to a more expensive monthly fee) is total bullshit.

Screw AT&T.
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"Stand Up for Chuck"
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post #20 of 34
Quote:
Originally Posted by joeYYY View Post

This is a fee for upgrading from your existing AT&T phone to the iPhone. This has nothing to do with you having an iPhone or not.

You would have paid this fee with any upgrade that you make with AT&T from phone A to phone B.

I was a cingular customer before they got swallowed by AT&T, and I don't recall any fees the last time I upgraded. Oh well. I still resent it.
post #21 of 34
Questions that still need to be answered:

Who will de-box the phone? Me or the AT&T rep?

How much touching and handling of the iphone will the AT&T rep be doing during the in-store activation?

AT&T better train these boys.
post #22 of 34
Quote:
Originally Posted by bostocked View Post

Questions that still need to be answered:

Who will de-box the phone? Me or the AT&T rep?

How much touching and handling of the iphone will the AT&T rep be doing during the in-store activation?

AT&T better train these boys.

Ha no doubt! With more and more "rules and regulations" pretty soon they'll be making our own calls for us!! Yay slavery! ...ugh
post #23 of 34
Quote:
Originally Posted by maclvr03 View Post

What happened to the current customers, I thought that you could re-sign a 2 year agreement to get the $199 and $299.

We should be allowed to do this since we're already customers, I wouldn't mind signing a 2 year agreement and make it active the 11th.


maclvr, you're not the only one; I agree, but I'm certainly not going to pay $200 extra to do it before being eligible to upgrade. Although a few people have noted in these comments that they would switch over from another provider, it seems like you're knocking out a big chunk of people who might be willing to upgrade except for the fact they have to pay a $200 premium for being a loyal customer. Texxors posted about how this really makes no sense a couple of weeks ago.
post #24 of 34
Quote:
Originally Posted by gapple View Post

maclvr, you're not the only one; I agree, but I'm certainly not going to pay $200 extra to do it before being eligible to upgrade. Although a few people have noted in these comments that they would switch over from another provider, it seems like you're knocking out a big chunk of people who might be willing to upgrade except for the fact they have to pay a $200 premium for being a loyal customer. Texxors posted about how this really makes no sense a couple of weeks ago.

I agree that this makes no sense. As an AT&T customer, if I'm willing to sign up for a new 2 year contract, why are we treated different from a non-AT&T customer? Logic tells me we should be given preference over new customers. But I know AT&T looks at the iPhone to drive acquisition.

This is so illogical, I wonder if this is a strategy to keep the iPhone 3G inventory in check during launch and eventually open up to the existing customer base. A dumb move to piss off existing customers but not unexpected from A&T.
post #25 of 34
My Situation:

I am currently a AT&T customer, on a family plan with 3 lines (including me). None of the line is using first generation iphone at the moment. And I'm not eligible for upgrade at the moment.

On July 11, I want to get the IPHONE 3G. And I want to be included still in the family plan. So, 2 regular phones and 1 IPHONE 3G on one family plan. What would be the cheapest solution? I currently have a 1400 min family plan. I pay about $107 each month.

Solution 1:
Get the iphone now with the early eligible plan. Pay the 399, 499 price. This will mean that I have to re-up the contract by 2 years. So, the other two lines on my current family plan is also stuck on the new contract for two years?

Solution 2:
Wait for the no commitment iphone and pay 599, 699 price. Will I be able to use this IPHONE 3G on my current family plan? I assume that this way my current family plan does not change and I have to get the $30 data plan, and possibly texting as well.

Solution 3:
Get another line independent of the current family plan for 199, 200 price plus the cheapest contract. After one month, cancel it and reactivate the IPHONE 3G with my current line in the family plan and get the data plan with it. Will this way affect my contract length in any way?

Thank you all for the input.
post #26 of 34
I'm in a smiliar situation as Firemox, and would really like some advice. Unlike firemox, however, one phone on our account is eligible for an upgrade. Is there a way that I can purchase the upgrade on that line, but then put my current SIM card in the iPhone to get the discount? I really don't want to pay an extra $200 if I don't need to.

Quote:
Originally Posted by firemox View Post

My Situation:

I am currently a AT&T customer, on a family plan with 3 lines (including me). None of the line is using first generation iphone at the moment. And I'm not eligible for upgrade at the moment.

On July 11, I want to get the IPHONE 3G. And I want to be included still in the family plan. So, 2 regular phones and 1 IPHONE 3G on one family plan. What would be the cheapest solution? I currently have a 1400 min family plan. I pay about $107 each month.

Solution 1:
Get the iphone now with the early eligible plan. Pay the 399, 499 price. This will mean that I have to re-up the contract by 2 years. So, the other two lines on my current family plan is also stuck on the new contract for two years?

Solution 2:
Wait for the no commitment iphone and pay 599, 699 price. Will I be able to use this IPHONE 3G on my current family plan? I assume that this way my current family plan does not change and I have to get the $30 data plan, and possibly texting as well.

Solution 3:
Get another line independent of the current family plan for 199, 200 price plus the cheapest contract. After one month, cancel it and reactivate the IPHONE 3G with my current line in the family plan and get the data plan with it. Will this way affect my contract length in any way?

Thank you all for the input.
post #27 of 34
Quote:
Originally Posted by dyp View Post

I agree that this makes no sense. As an AT&T customer, if I'm willing to sign up for a new 2 year contract, why are we treated different from a non-AT&T customer? Logic tells me we should be given preference over new customers. But I know AT&T looks at the iPhone to drive acquisition.

As pointed out in the other threads you aren't being treated differently. You have an existing contract. If you had a new phone with Verizon, you'd pay the $175 cost for breaking your contract to get a new iPhone.

If you have a new phone with AT&T, you'd pay the $175 cost for breaking your contract to get a new iPhone.

The point being it doesn't matter WHO you got your current subsidized phone from. You can either finish your agreement or pay the breakage fee. Odds are, if you are close, they'll go ahead and let you upgrade after the initial rush.
post #28 of 34
Quote:
Originally Posted by beamer2000 View Post

I'm in a smiliar situation as Firemox, and would really like some advice. Unlike firemox, however, one phone on our account is eligible for an upgrade. Is there a way that I can purchase the upgrade on that line, but then put my current SIM card in the iPhone to get the discount? I really don't want to pay an extra $200 if I don't need to.

You guys are asking questions only AT&T knows. Even the average CSR might not know today. I just noticed I'm on a FAN account (but no obvious discount) so I'll have to call to see if I can upgrade on my current family account.
post #29 of 34
I don't remember Steve Jobs putting an asterick next to $199 and $299 during his WWDC speech. Are Apple and AT&T charging different prices for AT&T customer currently under contract? This will seriously hurt Apple's goal of 10 million iPhone sales in 2008. I feel like I was lied to. This iPhone 3G is getting more expensive every time I read a new article.
post #30 of 34
This whole eligibility rule is such BS. I have been a Cingular / ATT member since 96...and I am not eligible to upgrade my phone until November, because I upgraded and purchased a new razor a year and a half ago?? This is proposterous....I have never defaulted on my bill...etc...yet...I am forced to wait. So much for customer loyalty.....
post #31 of 34
Today I went to the Apple Store located in the Garden State Plaza Mall in Paramus, New Jersey, to have my credit check done before July 11 as suggested in this thread. I was told they were unable to do a credit check and suggested that I go to the AT&T store also located in the Mall. At the AT&T store I was initially told I could not do a credit check. Then they said I could do one but it would not be valid for the July 11th purchase of the iPhone. So I would have to do it again when I went to actually purchase the phone.
post #32 of 34
Quote:
Originally Posted by KidTnT27 View Post

This whole eligibility rule is such BS. I have been a Cingular / ATT member since 96...and I am not eligible to upgrade my phone until November, because I upgraded and purchased a new razor a year and a half ago?? This is proposterous....I have never defaulted on my bill...etc...yet...I am forced to wait. So much for customer loyalty.....

Jeez, if you're 4 months out, just wait a week after launch and go in the store and see what they'll do for you. I know that I got a new phone 6 months early when I broke my old one. It was like no big deal, they just did it.

Now, they likely won't do it for you on day one but I doubt you'll wait more than a month or so. After a month you'll be within 3 months and things will have cooled off a bit anyway.
post #33 of 34
Just curious, how much would it cost to sign a contract with ATnT (3GiPhone) and break it in 2 months.
post #34 of 34
Does anyone know how iPhone will be priced for those of us that have a plan with AT&T for only the SIM card and no phone?
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