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Help! 2.0 Downloaded, phone bricked?

post #1 of 39
Thread Starter 
I just downloaded the 2.0 update via iTunes. It loaded on to my iPhone. But now my phone shows a "USB cable needs to connect to ITunes" graphic. When I go onto iTunes, the phone is recognized (though my name is not associated with the phone anymore) and then it tries to access the iTunes store, but fails. Initially I didn't get any error. Now I get a (-9838) unknown error.

Argh. My phone is bricked--I can only make an emergency call.

Any help/suggestions?

To clarify, my phone is an original 8 GB iPhone--not jailbroken, regular AT&T user..
post #2 of 39
Quote:
Originally Posted by Sea2008 View Post

I just downloaded the 2.0 update via iTunes. It loaded on to my iPhone. But now my phone shows a "USB cable needs to connect to ITunes" graphic. When I go onto iTunes, the phone is recognized (though my name is not associated with the phone anymore) and then it tries to access the iTunes store, but fails. Initially I didn't get any error. Now I get a (-9838) unknown error.

Argh. My phone is bricked--I can only make an emergency call.

Any help/suggestions?

To clarify, my phone is an original 8 GB iPhone--not jailbroken, regular AT&T user..

The same exact thing is happening to me right now... Same error and everything. please help!
post #3 of 39
This update is terrible. I cannot get my phone to update. Error 13. Error 6.

I have tried all sorts of restarts.
post #4 of 39
It seems Apple's servers are overloaded. Perhaps they should have staggered the release of the software. I too have been bricked for over an hour. If you have a 1st gen. iPhone and are reading this- hold off on the 2.0 software update for a few days.
post #5 of 39
This is happening to a lot of people. It seems a last step in the process is to access the iTunes Store. But the store is being overwhelmed with requests and your phone cannot connect. It happened to me too.

I'm hoping things will get better in the next few hours and I'll just keep trying to disconnect and reconnect my phone, hoping it will eventually be able to connect to the iTunes store.

Very frustrating.....
post #6 of 39
Bricked here. Hope I don't miss any important calls...
post #7 of 39
I upgraded successfully last night and it took a good 10 minutes for the activation to complete. If it takes 10 minutes for each phone... you can see why the servers are overwhelmed with the millions of customers trying to upgrade.

Be patient and hopefully in the next few days you'll be able to activate.
post #8 of 39
Hi, longtime reader new poster

Per the Apple discussion boards this is a server problem on Apple's end. Too many people downloading all at once crashed them, and those in the middle like me were unable to complete activation.
post #9 of 39
Quote:
Originally Posted by campfam View Post

Bricked here. Hope I don't miss any important calls...

I'm bricked also. Is it worthwhile to keep trying? Anyone getting through?
Michael
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Michael
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post #10 of 39
Quote:
Originally Posted by bbwi View Post

Be patient and hopefully in the next few days you'll be able to activate.

WTF ?!?! So are we going to be reimbursed by ATT for the "few days" that we are unable to use our phones???? There was NO indication in the upgrade process that it might take "a few days" to complete. Previous upgrades have been a few minutes, there was no reason to suspect this would be any different.

Over two hours now ... still waiting for iTunes to "Activate" the phone.... tried calling Apple service but you get to a message that says "There is NO ONE available to take your call... please try again later." I realize they are swamped, but it would seem they have Microsoft handling this 2.0 upgrade for them!
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post #11 of 39
Instead of disconnecting it several times, I did this:

Click on the actual itunes store, then click on your iphone icon in itunes. Do this repeatedly and eventually the error message will not appear and it will finish your install. I did this about 5 times and then WALAH! Took 2 minutes to complete the update and my phone is now working.
post #12 of 39
Quote:
Originally Posted by Proximityeffect View Post

Instead of disconnecting it several times, I did this:

Click on the actual itunes store, then click on your iphone icon in itunes. Do this repeatedly and eventually the error message will not appear and it will finish your install. I did this about 5 times and then WALAH! Took 2 minutes to complete the update and my phone is now working.

Was this recently, as in the last few minutes.. or very early this morning or last night?
Michael
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Michael
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post #13 of 39
Quote:
Originally Posted by Proximityeffect View Post

Instead of disconnecting it several times, I did this:

Click on the actual itunes store, then click on your iphone icon in itunes. Do this repeatedly and eventually the error message will not appear and it will finish your install. I did this about 5 times and then WALAH! Took 2 minutes to complete the update and my phone is now working.

Brilliant! That worked, although it took me more than one try clicking between iTS and iPhone icon.

Unclear whether there was an actual server crash or just a slowdown, but who thinks Apple planned this to hype the popularity of the 2.0 upgrade/3G iPhone!
post #14 of 39
Quote:
Originally Posted by nefrocatracho View Post

Brilliant! That worked, although it took me more than one try clicking between iTS and iPhone icon.

Unclear whether there was an actual server crash or just a slowdown, but who thinks Apple planned this to hype the popularity of the 2.0 upgrade/3G iPhone!

I just got mine working also. Took me 30 minutes
Michael
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Michael
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post #15 of 39
Quote:
Originally Posted by KingOfSomewhereHot View Post

WTF ?!?! So are we going to be reimbursed by ATT for the "few days" that we are unable to use our phones???? There was NO indication in the upgrade process that it might take "a few days" to complete. Previous upgrades have been a few minutes, there was no reason to suspect this would be any different.

Over two hours now ... still waiting for iTunes to "Activate" the phone.... tried calling Apple service but you get to a message that says "There is NO ONE available to take your call... please try again later." I realize they are swamped, but it would seem they have Microsoft handling this 2.0 upgrade for them!

I say "few days" because when the first iPhone was released the exact same thing happened the very first day it was released. There were some people who couldn't activate for 2 days.

You look at the millions of iPhones that are already out there and the millions of phones that are being purchased new and you've doubled the amount of iPhones trying to register from last year.

I agree, I don't know how Apple didn't phase in .Me over a period of weeks. I especially don't know why iPhone 2.0 upgrades require you to reactivate your iPhone 2.5G???
post #16 of 39
Quote:
Originally Posted by bbwi View Post

Be patient and hopefully in the next few days you'll be able to activate.

Uh, you know, I pay for my cell service and I rely on my cell phone. While I understand outages of a couple of hours, if it is out for 24h+ (next few days), I'll terminate my contract and won't pay a fee.

Mine is bricked right now after the 2.0 "upgrade" because of Apple's ineptitude. Sucks BIG time.

I really like Apple products but that they can't get a system robust enough to handle up to 10 million requests an hour or so is very weak of them. I mean, how many bytes do they have to transfer to activate each phone??? It wasn't a problem to fetch the 200MB+ of the upgrade. I doubt that activating requires that much data transfer or processing power (why is that even necessary? - my phone was activated for almost a year already - stupid, annoying hurdle).

[QUOTE=bbwi;1276783]I say "few days" because when the first iPhone was released the exact same thing happened the very first day it was released. There were some people who couldn't activate for 2 days.
QUOTE]

Well, a year later Apple should be able to get their system to handle that load. It is 2008, not 1990 where server problems could maybe be forgiven.
post #17 of 39
Quote:
Originally Posted by galore View Post

U
I really like Apple products but that they can't get a system robust enough to handle up to 10 million requests an hour or so is very weak of them. I mean, how many bytes do they have to transfer to activate each phone??? It wasn't a problem to fetch the 200MB+ of the upgrade. I doubt that activating requires that much data transfer or processing power (why is that even necessary? - my phone was activated for almost a year already - stupid, annoying hurdle).

Well, a year later Apple should be able to get their system to handle that load. It is 2008, not 1990 where server problems could maybe be forgiven.

It's not Apple first off it's AT&T proof. Also that would be 10 million requests if you only tried 1 time, if you try multiple times in minutes the requests grow exponentially. I have 3 iPhones here at the office and all three had the same problem as this, however with a little patience and not trying it repeatedly, I'd wait 5 minutes or so before trying, it wasn't too long before I had all 3 working. Apple only has so much control & servers can only handle so much load (Google went down not to long ago didn't it).
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post #18 of 39
when you did this back and forth business did you wait until the error message came up before you clicked back on the itunes store link? or did you just keep clicking back and forth over and over again?
post #19 of 39
Quote:
Originally Posted by O4BlackWRX View Post

It's not Apple first off it's AT&T

you're absolutely right, I should have recognized this because iTunes actually downloaded the 2.0 update without a problem at 8:05AM CST, but it was the activation portion where there was a problem. Figures ATT would be the one to f things up.
post #20 of 39
Quote:
Originally Posted by nathansmart View Post

when you did this back and forth business did you wait until the error message came up before you clicked back on the itunes store link? or did you just keep clicking back and forth over and over again?

I did both. Not sure which worked.... but after the phone became "Un Bricked", iTunes wants to connect the the Music Store again, and this failed. Now my phone is working but when I try to sync the phone, I get a blank white screen in iTunes which has the greyed out word iPhone where the sync, upgrade buttons normally are. It tells me that it is trying to connect to the Music Store.

Anyone else get this error?
Michael
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Michael
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post #21 of 39
Quote:
Originally Posted by mhedges View Post

I did both. Not sure which worked.... but after the phone became "Un Bricked", iTunes wants to connect the the Music Store again, and this failed. Now my phone is working but when I try to sync the phone, I get a blank white screen in iTunes which has the greyed out word iPhone where the sync, upgrade buttons normally are. It tells me that it is trying to connect to the Music Store.

Anyone else get this error?

Yea, same here. I first noticed this because the Apps I downloaded from the App Store last night were not synced on my iPhone, guess that's the reason.
post #22 of 39
Quote:
Originally Posted by nefrocatracho View Post

Yea, same here. I first noticed this because the Apps I downloaded from the App Store last night were not synced on my iPhone, guess that's the reason.

That's the same issue I have. I can drag and drop music onto the iPhone but I can not find any way to sync the Applications. For that I am going to the AppStore on the iPhone iteslf but it's slow going at 2.5G speeds.
Michael
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Michael
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post #23 of 39
Apple really fucked this up.

There is a huge crush on there servers that they could have alleviated by releasing the iPhone 2.0 software a few days BEFORE the release of the 3g iphone. Current iphone owners could have gotten this download out of the way and be all set up. Then Apple could focus their attention on selling and setting up 3g iPhone buyers.


I was going to go to an ATT store today and try to pick up an iPhone but now I'm not so sure.
post #24 of 39
I'm having the same problem, getting this error:

We could not complete your iTunes Store request. An unknown error occurred (-4)
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a while ago.
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a while ago.
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post #25 of 39
From Glasgow, Scotland...

Why do I need a second approval to use my original iPhone? The software can only be used on one device from one company and I was checked out the day I bought my iPhone.

This day is seriously starting to annoy me.
post #26 of 39
I was reading the interwebs before applying the update to my Edge-equipped iPhone but the news of the activation issues hadn't spread yet. Now I'm kicking myself for not installing the unofficial firmware late last night.

Need my phone working today. Grrr...
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post #27 of 39
Quote:
Originally Posted by galore View Post

Uh, you know, I pay for my cell service and I rely on my cell phone. While I understand outages of a couple of hours, if it is out for 24h+ (next few days), I'll terminate my contract and won't pay a fee.

Mine is bricked right now after the 2.0 "upgrade" because of Apple's ineptitude. Sucks BIG time.

I really like Apple products but that they can't get a system robust enough to handle up to 10 million requests an hour or so is very weak of them. I mean, how many bytes do they have to transfer to activate each phone??? It wasn't a problem to fetch the 200MB+ of the upgrade. I doubt that activating requires that much data transfer or processing power (why is that even necessary? - my phone was activated for almost a year already - stupid, annoying

Well, a year later Apple should be able to get their system to handle that load. It is 2008, not 1990 where server problems could maybe be forgiven.

So you're certain it's Apple's fault then?

Again, I agree that Apple should have phased in .Me and iPhone 2.0 but the more likely issue is that ATT is simply not able to keep up with world wide traffic. I didn't hear any problems New Zealand had yesterday activating their phones? Clearly this is an issue of capacity and ATT simply can't keep up.
post #28 of 39
AT&T sure is blaming Apple.

CNN
Quote:
A spokesman for AT&T Inc., the exclusive carrier for the iPhone in the U.S., said there was a global problem with Apple Inc.'s iTunes software that prevented the phones from being fully activated in-store, as had been planned.

And regardless of whose fault this is. It certainly LOOKS like it is Apple's fault. My phone keeps trying to connect to the iTunes Store (an Apple service) and is getting an error from iTunes (an Apple product). "There was an error in the iTunes Store. Please try again later."

A normal user would not be blamed for thinking this was Apple's fault.
post #29 of 39
After 8:30am PST I was able to click on "Check for updates" in iTunes, it downloaded and seemed to install just fine, but afterwards, it can't seem to connect to Apple to re-activate or re-register my iPhone. I've been clicking and clicking on my iPhone/iTunes Store, and I get the same "error". My iPhone is in Emergency Only mode and shows a picture requesting i connect the iPhone to my computer to interface with iTunes. Thanks Apple or AT&T, whoever's fault it is. I'll try again after lunch.

http://i38.tinypic.com/9apbev.jpg
post #30 of 39
Quote:
Originally Posted by JupiterOne View Post

AT&T sure is blaming Apple.

CNN


And regardless of whose fault this is. It certainly LOOKS like it is Apple's fault. My phone keeps trying to connect to the iTunes Store (an Apple service) and is getting an error from iTunes (an Apple product). "There was an error in the iTunes Store. Please try again later."

A normal user would not be blamed for thinking this was Apple's fault.

There are numerous other carriers in other countries. Are those carriers having problems (not being a smart ass here but am asking a serious question)? New Zealand (Optus), Japan (SoftBank), Germany (T-Mobile), etc.

Any foreigners care to post their experience?
post #31 of 39
Activation just kicked in. I've been CRAZY persistent with it for the past 3 hours or so. Finally activated at 11:02 AM PST.
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post #32 of 39
Personally I don't care who is at fault ... this service is utter bullsh#* - it amounts to little more than a breach of contract. I pay AT&T for service, and Apple is supposed to make a product that is reliable ... neither of these factors are coming into play right now. I could understand if there was an interruption in service due to some kind of natrual disaster or something, but the root cause of this problem is imcompitence ... I don't care if its Apple's or AT&T's fault. This is just ridiculous.

I operate a small business and I am highly mobile ... I need my phone to be able to do business, and for the last three hours I have been without a phone because I cannot reauthorize it after downloading the new 2.0 iPhone software. I can't just sit in front of a computer all day clicking on iTunes to get my phone working, and I am losing out on important business calls due to the "bricking" of my phone. All of which is beyond me as to why I need to RE authorize a 2.5G iPhone I bought almost a year ago ... who was the effing genius who thought up that one?

All I can say is if I really have to go 48 hours without cell phone service because of this problem I am going to file a breach of contract suit against Apple and AT&T, and include damages for loss in income due the "bricking" of my iPhone. Anyone in a similar situation is welcome to join and make it a class action suit ...
post #33 of 39
Mine worked fine but it took about 15 - 20 mins.

saw this earlier on, some advice from Apple

http://www.9to5mac.com/

hope it helps
post #34 of 39
Quote:
Originally Posted by welshwiz View Post

Mine worked fine but it took about 15 - 20 mins.

saw this earlier on, some advice from Apple

http://www.9to5mac.com/

hope it helps

I think the key is "Wait an hour". My guess is that they're trying to spread the activations out to give the servers some breathing room.
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post #35 of 39
"DO NOT disconnect your phone. Intead, when you get the message saying it timed out, click ok. Then click on any other heading, Music for example, in your itunes. Then go back and click on your iPhone icon.

Keep doing this repeatedly to keep your place in line."

From a forum on the Apple support site. This worked for me.
post #36 of 39
Do what AuPanda said. Just keep refreshing the connection somehow. I just got my phone activated after hours of it being unusable. So happy now. It's restoring my music and such now.
post #37 of 39
FINALLY - I'm in. Just keep refreshing.
post #38 of 39
I'm finally in too. Whew!
post #39 of 39
Ok, so, went through all that trouble with updating the 1st of our two iPhones and finally got it completed. However, when I sync'd the 2nd iPhone it syncs without problems, but it says that it has version 1.1.4 and that it is up to date. How do I get it update the 2nd iPhone to 2.0? Help!!!
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