Originally Posted by pmjoe
It really depends on who was insisting on the in-store iTunes activation. IMHO, this was mostly Apple's servers getting bogged down ... sending people home to activate in the first place would've lessened this issue considerably.
you can't really say that now can you.
honestly, if they had sold the phones the way you guys are suggest -- taking a credit card number and making folks pay the difference within X days, or making everyone pay full price and using a credit or whatever, you would have had dozens of folks running home and trying to activate from home at the same time. which very likely would have killed the servers as well.
plus you'd have folks calling ATT to find out why they were getting errors cause they have a discount still reporting on their line or some other issue. At least at the store, you have an error code and someone to make the call and help you deal with ATT,
and then if it turned out you had a dead phone, you'd be running back to try to swap for a new one and having to go
Since it appears Apple wrote the software for at-home activation, I'd tend to think it was AT&T who wanted to do this in-store BS.
can you blame them with all the unlocking. and apple likely has to help stop that as part of their contract. same as they would for any service they were tied to.
the only thing that perhaps would have made things better is if the sales of the phone were by appointment. they do that personal shopping thing with computers. maybe instead of first come-first serve they should have set up perhaps 4-5 "personal shoppers" at each store and say a week ago, opened up the system for folks to schedule an appointment. go ahead and make it the full hour and then those shoppers would have time for issue or if things were free and clear they could help on the general floor, give the new owner some training on the phone, whatever. and if you weren't there on time, you lose, your appointment is cancelled and you have to rebook (maybe give you a five minute grace but the rules would be clearly stated)
then they would have lessened the number of attempts at each point in time and not had huge lines. folks would know when to be there. and they didn't have to shut down the tech support, training etc. they could have even done a couple of 'new to the iphone' workshops during the day for buyers that either had gotten their phone or had a later in the day appointment.
looking at my local store, friday they were open 8am-10pm officially. so that's 13 hours (cutting off sales with the 9pm appointment). lets say that no sale went over an hour and they had 5 shoppers taking orders. That's 65 sales. sounds shabby, but that's 65 successful sales and happy customers that might come back to the store, might tell their friends, might think about getting a Mac next time the computer needs to be changed. maybe on the first weekend, they go with 10 shoppers each day. even 10 has to be better than the 30-50 folks gunning sales at every store as far as server overloads go.