Originally Posted by mactoys
The difference is when Google, Yahoo or Microsoft screw up I have an out. I leave their service. When Apple screws me, they keep my money. Yes $79 bucks a year is chump change... but it is my chump change. It is two more hours Im sitting at work, it is half the price on a new low end ipod, it is almost a month of ATT service on my iphone or it might fill up my tank with gas. So Free does matter and when you SELL people something you have a higher obligation to perform.
Sorry, but I don't consider a free service to have any error points just because it's free. If a service is being offered that has the potential to screw up people's data, or fail at an inopportune time, then the vendor has the same responsibilities to make sure it is reliable.
You can't say, "Oh well, you lost all of your mails, but what the hell, it was free!", and expect most people to feel better because of that.
Every service, paid or not, has problems. If paying was the sole criteria to determine whether it was ok to screw up or not, no one would be using paid apps if they didn't care about the screwups, because they were free. This is clearly not the case.
My point is not that APPLE has equal responsibilities to attempt to make sure its service is working properly, but that it is WE who can't expect a paid service to have less bugs because of the fact that it is paid for.
Software is software, and servers are just another electro-mechanical device that breaks down, gets corrupted, and overloaded.
As I said before, Apple miscalculated. You can be sure they did their best to not have it happen.
I'm also pretty sure that they are doing their damndest to fix the problems as fast as possible.