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iPhone owners wrestle with missing e-mail downloads

post #1 of 88
Thread Starter 
As much as the iPhone 2.1 firmware appears to have resolved many outstanding glitches with Apple's device, an increasing number of users say the update has broken background e-mail checks.

Dozens of users in Apple's support forums (1, 2) note that Mail in version 2.1 appears to drop frequent mail checks regardless of whether the device is set to fetch messages on a schedule or to push mail in real time. As a result, these users often don't receive e-mail until they check manually -- even for Exchange and MobileMe accounts that should respond almost instantly.

The problem occurs regardless of the particular iPhone model as well as the troubleshooting steps taken. While some have tried disabling the auto-lock feature to force the iPhone to stay awake, others have tried recreating accounts or restoring the phone entirely, all of which produce the same ineffectual result.

Most of those vocal about the problem, however, have discovered that the issue seems directly tied to the power state of iPhones. As long as the handset is active or plugged into a power source, it continues to receive mail at whatever rate its email settings would dictate. In a user's pocket, however, the phone appears to stop checking altogether until it's woken for use.

A few also report even a powered device failing to receive mail as long as the screen is blank.

Apple's response to the problem has been mixed. At least some customers say they have received acknowledgement from technicians that the problem is widespread, while one Apple representative has gone so far as to briefly join in the discussions and suggest troubleshooting steps.

"I just received a telephone call from the same product specialist, and he confirms that 6 other iPhones in their building are exhibiting the exact same problem," says one of the affected iPhone owners. "This is a global problem. This in their eyes is a 'major' issue and is getting escalated as we speak."

Even so, Apple hasn't as of yet chosen to inform all its technicians and is still asking Geniuses and other staff to perform normal troubleshooting, including phone replacements. For some customers, the lack of a more public and comprehensive recognition is pushing them to consider other smartphones that don't suffer the same e-mail issues.

"Funny how there are articles on loads of sites on how 2.1 does this and that and how great it is meant to be but no one outside forums is mentioning this," one British iPhone owner states. "My friends blackberry [sic] may not look as flash and may not do all the things my iphone [sic] can, BUT IT WORKS."
post #2 of 88
count me in as one of the affected. A temporary fix (not guaranteed, but it does tend to work for a couple hours) is to turn off push, power down the phone, then power up the phone and re-enable push. though this is far from ideal, at least its a partial solution.

really starting to peeve me off that they haven't fixed this yet though.
post #3 of 88
Quote:
Originally Posted by AppleInsider View Post

As much as the iPhone 2.1 firmware appears to have resolved many outstanding glitches with Apple's device, an increasingly large number of users say the update has broken background e-mail checks for many e-mail accounts.

But, hey, battery life is significantly improved with 2.1!
Oops, maybe this is why.
post #4 of 88
I have had this problem before the 2.1 update. The update seems to have helped but not cure this. I am assuming it is a carrier problem because email is not the only thing that stops checking. Today I received a voicemail 2 hours after it was left.
post #5 of 88
Quote:
Originally Posted by Foo2 View Post

But, hey, battery life is significantly improved with 2.1!
Oops, maybe this is why.

This problem predates 2.1 for me as well. I believe it was introduced in 2.0.1, but it may have been there beforehand.
post #6 of 88
I'm also affected (1st gen iphone). MobileMe was giving me "pushed" mail hours after i received them. So I turned off mobileme and went back to gmail. What a shitty job apple is doing... Also, gmail and my other mail is also very slow and takes at least half an hour to give me the mail, even though i set it to fetch at 15 minute intervals. 2.0 and 2.0.1 and 2.0.2 finally fixed the email problems that have ALWAYS existed for me since 1.1.2. 1.1.1 had worked great for me. And then email stopped working for a whole YEAR. then they finally fixed it in 2.0. But then they broke it again in 2.1. WTF....
post #7 of 88
Fetch/push for Gmail has stopped working for me when the phone is not active or connected to power since upgrading to 2.1
post #8 of 88
I've noticed that if you reset (hold down both the home and wake/sleep buttons until the apple appears) you can force the phone to get mail too. Annoying, but effective.
post #9 of 88
As always, early adopters get to play beta tester. I, on the other hand, wait until everything has been ironed out before buying.
post #10 of 88
Quote:
Originally Posted by Tauron View Post

As always, early adopters get to play beta tester. I, on the other hand, wait until everything has been ironed out before buying.

You could end up waiting a LONG-TIME, my friend! :-)
post #11 of 88
I've noticed this too, though I hadn't given it much thought. Not a massive issue for me, but I'd like it to work again...
post #12 of 88
I've had this problem since the 2 series updates came out, I was hoping that each new update would take care of the problem but it hasn't. I have the first series iphone and it worked good for the first year with no problems with e-mail but hasn't worked properly since the new 3G phones came out. This is like getting yesterday's newspaper today and that's not acceptable.
Randy
post #13 of 88
Since the latest release my email delivery has been intermittent - as highlighted above in the other posts. Hadn't put two and two together but now it does seem to only receive Exchange messages when either charging or I am actively using the device to surf the web etc.
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Where a calculator on the ENIAC is equpped with 18,000 vaccuum tubes and weighs 30 tons, computers in the future may have only 1,000 vaccuum tubes and perhaps weigh 1.5 tons.
by Popular Mechanics
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post #14 of 88
I too have this problem on my 1st gen phone. This has been an issue for me with my GMail account on and off over the last year. 2.0 and 2.0.1 seemed to have finally totally fixed it for me (though everything else about that firmware was broken), then 2.1 REALLY killed it. The worst consistency with fetch has been with 2.1. Every now and then it seems to fetch on its own, but I'd say only about 5% of the time. Plugging the phone in does not seem to change anything despite it working for others.
post #15 of 88
since the update to 2.1 - my exchange account seems to be updating more consistently. - my ".me" account, doesn't update unless i "wake" the phone and go into the account - regardless of the iphone being set on "fetch" -
post #16 of 88
I don't think it's a power source issue, I wonder if the issue is if it is scheduled to fetch mail and it doesn't have a signal it gets thrown off from there. If it's in someones pocket they are more likely to be impeding the signal to the phone. My .me mail account has always worked as advertised, as has my gmail account.
post #17 of 88
one email improvement seems to be that you can delete email when you're in an area with no signal (like an elevator or a plane) - when I tried to do this before 2.1 - i would get a message that the network was unavailable and that the emails couldn't be moved (presumably to the trash) and they would all reappear as though not deleted.
post #18 of 88
I pay for mobile me, i pay line rental, yet when i post a complaint on apples forums it gets removed and i get a warning email EXCELLENT CUSTOMER SERVICE APPLE.

THIS IS A JOKE what a HUGE error to make, did they not test this 2.1 firmware AT ALL?
post #19 of 88
My apple account has just received a warning because i posted a long to this news site article on the forums in apples help section.

APPLE ARE DELETING ALL POSTS ON THEIR SITE WITH LINKS TO THIS NEWS REPORT AND:
http://digg.com/hardware/iPhone_owne...en_email_fetch

Seems ther take on this is to shut their CUSTOMERS up.
post #20 of 88
Quote:
Originally Posted by al82 View Post

THIS IS A JOKE what a HUGE error to make, did they not test this 2.1 firmware AT ALL?

No, it was not tested at all. They paid a 16-year-old kid to cobble it together in his mom's basement and then pushed it out on iTunes with no testing whatsoever. Isn't that how all companies do it?

Geez, I'm so sick of these whiners. Everything was pleasant (but admittedly not perfect) until iTunes/iPod for Windows. Then we got this huge influx of people who have complaining on the internet as their hobby. Now the iPhone has made it worse.

From the article -- six people had a problem and the guy labels it a "global" crisis. Ummm... no.

I'm not pretending that Apple is perfect, but you Windows whiners need to get a grip. Feel free to return all of your Apple gear so the signal to noise ratio on the internet can return to normal.
post #21 of 88
I've had this problem from day one on my iPod touch. It's not exactly new.

There are lots of times when the software does not check for mail and many many times when it does not sync your mail folders. It has a "smart" (i.e. - dumb) algorithm that lets it save power by not doing all this stuff 24/7.

For instance IMAP clients are supposed to sync all your mail folders all the time so that it's always the same everywhere. iPhone and iPod don't even come close to this functionality.

If you don't check your sent mail folder on your mobile for weeks, it won't sync it for weeks. Also even if you set your mobile client on your iPhone to use the local trash, it will still fail to move an email to the trash if it can't connect to the server. Conversely, if you set the mobile client on the iPhone to use the trash on the server, it will keep a copy in the local trash, a copy in the trash on the server and a copy in a folder on the client that is synced with the trash on the server. Giving you three trashes. Hands up anyone who has looked at their iPhone/iPod and seen about a dozen stupid duplicate folders underneath the regular set. Every single person I know with one of these has.

Needless to say syncing all this and keeping track of the things wilfully synced and purposely *not* synced (despite your clear direction to the software to sync it), is a nightmare. It's no wonder that they cant get all this nonsense straight.

It does make me wonder though why they don't go the simple route and adhere to the standard IMAP situation where everything is synced always. It would be far easier to keep under control even if they do have to admit that the battery life sucks that way.
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In Windows, a window can be a document, it can be an application, or it can be a window that contains other documents or applications. Theres just no consistency. Its just a big grab bag of monkey...
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post #22 of 88
Quote:
Originally Posted by al82 View Post

MY APPLE ACCOUNT HAS JUST RECEIVED A WARNING BECAUSE I POSTED A LINK TO THIS NEWS ARTICAL ON THE HELP FORUM WHERE ALL THOSE PEOPLE ARE HAVING PROBLEMS WITH 2.1

APPLE ARE DELETING ALL POSTS ON THEIR SITE WITH LINKS TO THIS NEWS REPORT AND:
http://digg.com/hardware/iPhone_owne...en_email_fetch

Seems ther take on this is to shut their CUSTOMERS up.

When someone is shouting... the correct response *is* to shut them up.

Just sayin,
In Windows, a window can be a document, it can be an application, or it can be a window that contains other documents or applications. Theres just no consistency. Its just a big grab bag of monkey...
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In Windows, a window can be a document, it can be an application, or it can be a window that contains other documents or applications. Theres just no consistency. Its just a big grab bag of monkey...
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post #23 of 88
Quote:
Originally Posted by Reaperducer View Post

No, it was not tested at all. They paid a 16-year-old kid to cobble it together in his mom's basement and then pushed it out on iTunes with no testing whatsoever. Isn't that how all companies do it?

Geez, I'm so sick of these whiners. Everything was pleasant (but admittedly not perfect) until iTunes/iPod for Windows. Then we got this huge influx of people who have complaining on the internet as their hobby. Now the iPhone has made it worse.

From the article -- six people had a problem and the guy labels it a "global" crisis. Ummm... no.

I'm not pretending that Apple is perfect, but you Windows whiners need to get a grip. Feel free to return all of your Apple gear so the signal to noise ratio on the internet can return to normal.

it is global. the 6 people who had the problem were a sample population. you know how polling works right?

nearly all my friends with iphones (including myself) have the issue. it is global, but not 100% obvious, and not easy to test. this is a serious problem though, one that is atypical of apple.
I'm an apple fanboy myself, but this whining is far from uncalled for.
post #24 of 88
I actually own a lot of apple products and have not used a windows pc for almost 5 years now, i LOVE OSX.

This however is not on, im paying line rental and got this iphone heavily relying on the email features.

WHATS WORSE is apple sent me an email AGAIN saying if i link to this news report or if mention the problem again they will "The IP address(es) which you post from may be blocked, and your ISP may be notified."

They are threatening to notify my ISP that i am complaining about the level of service for the iphone and telling people others have this issue too.

As for 6 people having this problemS, me and 4 other i know who have iphone ALL have this problem, there are over 300 posts on apples site alone of people with this problem, not to mention hundreds more on other sites. So it's not 6 people. It is global as i am having the issue here in the uk and a lot of people in the usa are also.
post #25 of 88
Between my wife and I, we have 3 iPhones and mail works beautifully. My wife really loves mobileme.
post #26 of 88
Quote:
Originally Posted by Postulant View Post

Between my wife and I, we have 3 iPhones and mail works beautifully. My wife really loves mobileme.

Your luck because everyone i know here in the UK with an iphone is having this problem, i just got off the phone with a friend who has the 2g iphone and she is having this problem too.

If this gets sorted out in the next week i would stay with mobile me otherwise its pointless. Even before 2.1 i had to email apple who said the xxp nodes (or something like that) on my account were provisioned and they shouldn't be and a tech guy would work on it. Then it worked for 4-5 days then..............2.1.
post #27 of 88
Thank You for bringing this problem some exposure. I've been having it since the 2.0 upgrade.

For others with the same problem see the Apple Boards.

I was very frustrated to not only find out the problem was not fixed in 2.1 but more people seem to be having it.
post #28 of 88
Can't everyone please stop complaining and whining? It'll all work eventually- at least you all look cool with the iPhones. Isn't that what you basically want? Is that what it's all about? The economy is tanking- try complaining about something real for a change.
post #29 of 88
Quote:
Originally Posted by AppleInsider View Post

As much as the iPhone 2.1 firmware appears to have resolved many outstanding glitches with Apple's device, an increasing number of users say the update has broken background e-mail checks.

Dozens of users in Apple's support forums (1, 2) note that Mail in version 2.1 appears to drop frequent mail checks regardless of whether the device is set to fetch messages on a schedule or to push mail in real time. As a result, these users often don't receive e-mail until they check manually -- even for Exchange and MobileMe accounts that should respond almost instantly.

Uh, that's nice, but receiving POP mail manually has been buggy on the G3 since release and still is under 2.1
post #30 of 88
Quote:
Originally Posted by teckstud View Post

Can't everyone please stop complaining and whining? It'll all work eventually- at least you all look cool with the iPhones. Isn't that what you basically want? Is that what it's all about? The economy is tanking- try complaining about something real for a change.

This is a board to post comments on Apple Products. If you want to post on a political board then go to CNN or Fox.

No, this problem doesn't compare to the problems our economy is having but it does have a direct relationship that a large company can put out untested software and use its consumers to beta test it.

Is Apple ignoring the problem as our Government has the economy? 100%.

APPLE LOSING FAITH AS EACH DAY PASSES.
post #31 of 88
I had exactly the same problem with my Microsoft Exchange acount for work. It results from an overload of data trying to be pushed to the device. In my case it was because the Iphone was trying to synch my calendar back almost four years. My calendar was averaging about 100 Meg. Other people in my company with Iphones were experiencing the same issue because their contacts book was so large. When this happens it not only fights for bandwidth with the push email but also with your overloaded item. In my case as soon as I wiped out several years worth of past meeting makers/appointments on my calendar, the Iphone suddenly synched up, and I could now see all calendar events and the push email began to work like a charm. Hasn't been a problem since. Obvioiusly this is not a long term fix and definitely identifies a serious flaw between the Iphone and the email server. It is also interesting to note that despite the fact I set the Iphone to only synch back two weeks with my calendar, it was in fact synching back as far as possible(thus resulting in the crash of my calendar and a lack of push email). This also affected my battery as it was constantly trying to synch. Now that I elimiated this issue I can see the benefits of increased battery life. Today was the first time that I got an entire day's worth of battery while on the 3G all day.

Another flaw with the 2.1 upgrade is that it affects the sound quality of voicemails on visual voicemail. Has anyone noticed that sound quality has been affected slightly? Clearly the compression rate/method has been altered and now it has a more tinny and less clear sound that prior to the 2.1 upgrade.

Just my two cents.
post #32 of 88
I'm not experiencing this problem, using both MobileMe and an Exchange server. Both are set for "push" on the iPhone.

For those of you claiming you're waiting for the OS to come out of beta -- where are you getting your information that this is beta grade software? Hard evidence, please.
post #33 of 88
Quote:
Originally Posted by jcassara View Post

I'm not experiencing this problem, using both MobileMe and an Exchange server. Both are set for "push" on the iPhone.

For those of you claiming you're waiting for the OS to come out of beta -- where are you getting your information that this is beta grade software? Hard evidence, please.

How about a 250+ post thread on Apple's Support Forum about this thread. Seems like it is a pretty common problem that limits one of the primary functions of the iPhone.

http://discussions.apple.com/thread....readID=1708956
post #34 of 88
Quote:
Originally Posted by rshames View Post

Today I received a voicemail 2 hours after it was left.

Heck, twice I've gotten text messages the next DAY after they were sent. So now we have reports just in this thread of all three forms of communication to the iPhone being significantly delayed. A panacea this device is not.
post #35 of 88
No issues here.

Push email has worked well for me with exchange server, and Gmail IMAP since 2.0, and now works well with 2.1

As usual, the vast majority of posts concerning any software issue are from people who HAVE the issue...very few people not experiencing the issue are reporting their positive experience.

So, despite the 350+ (or whatever) posts on Apple.com, I doubt the issue is affecting as many iPhone users as some posters above believe. It certainly may be "global" - but that's a geographic term. ;-)
post #36 of 88
Quote:
Originally Posted by canuck68 View Post

Another flaw with the 2.1 upgrade is that it affects the sound quality of voicemails on visual voicemail. Has anyone noticed that sound quality has been affected slightly? Clearly the compression rate/method has been altered and now it has a more tinny and less clear sound that prior to the 2.1 upgrade.

Just my two cents.

Yeah, big difference in quality. Thank god everything else was fixed, I'll gladly take 2.1 over pre-2.1
post #37 of 88
Quote:
Originally Posted by Tauron View Post

As always, early adopters get to play beta tester. I, on the other hand, wait until everything has been ironed out before buying.

haha I couldnt agree more. Obviously it wont be perfect its still the first Iphone essentialy. I dont consider adding 3G and changing the back to plastic a new version but just bringing it up to par. its like the first ipod sure its cool but you know that the next one is gonna drasticly improve where the first fell short. Im totaly waiting for Apple to start using its own custom chips for Iphones by then im pretty sure its gonna be a decent Iphone actualy worth the money and hopefully because of the spread use of data rates will be just that little bit cheaper in canada to make me happy about getting one.

I saw this coming all along though. great things happen with time. like that guy said you guys are the experiment
post #38 of 88
Quote:
Originally Posted by jcassara View Post

I'm not experiencing this problem, using both MobileMe and an Exchange server. Both are set for "push" on the iPhone.

For those of you claiming you're waiting for the OS to come out of beta -- where are you getting your information that this is beta grade software? Hard evidence, please.

Well whats YOUR evidence that its not By saying beta i think whats actualy meant is that its the first shot at something which could have used more thoroughly planed and worked on before having been released to the public. Apple didnt make its best Ipod software on the first try. Same deal here. Except this isnt just dealing with how people listen to their tracks. If it was the first phone ever people wouldnt be bother but the truth is that people now adays are so worried about their freakin phone that its a disaster. if i had an iphone i wouldnt give two shits wether it syncs them or not when i can just click on email and go somewhere iw ould end up clicking ANYWAYS if i did get one to check it . like whats the issue people your lives are not that important lololol just kidding... kinda.

really though people are just taking this above and beyond because tosome cellphone is the center of the universe
post #39 of 88
I'd gladly replace email not updating automatically with my mobile Safari issue which is still freezing and crashing.
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post #40 of 88
Although 2.1 fixed all my 3G connection problems it did break the mail app on my phone, example i got 2 AOL account's on my iphone, both were working 100% with no issues, now 1 account is working fine the other, sent, trash, and Drafts folders have disappear, although they're setup to show on the phone they don't, to make matters worse the phone is not checking for mail anymore ether, so something is up with the mail app
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