Originally Posted by VinitaBoy
Reporting my first visit to an Apple store Genius Bar:
Had to send back (for the very first time EVER) my MB Pro 17" with the bad nVidia card. It failed last Thursday afternoon, met with the Genius Friday morning, barely had to explain what had transpired, and watched as he promptly and professionally boxed up my baby and sent it off for healing.
No treating me like an idiot, no interrogation of my motives or handling of the machine. (In fact, the moment I pre-offered the PMU/SMC diagnoses I had already performed over the past 24 hours, I was treated almost as an equal.) Can you imagine this kind of interaction at a Best Buy or Circuit City? Yeah, right.
It is nice to see that the genius bar treated you so nicely, but I have met several people that have found that the genius bar isn't always stocked with geniuses. Furthermore, you don't have to have bought your Mac at an Apple Store to go to the "Genius" Bar.
I'll never buy another Mac product ANYWHERE but at an Apple retail store. They speak my language.
It is one thing to say that you will take your Mac to an Apple retail store for troubleshooting it is quite another to say that one shouldn't consider buying an Apple product anywhere except an Apple retail store. You can bring in any Apple product into the Apple Store and get help with it. You can also buy AppleCare for your Mac even if you didn't buy it directly from Apple, so what exactly is the advantage of buying a Mac from the Apple retail store? I don't see a lot of obvious answers to that questions, but I can come up with plenty of reasons to consider buying a product at an Apple reseller.
Some of the Apple resellers like BB will offer better financing promotions, quite a few Apple resellers have better return policies, and some Apple resellers will have slightly better prices on Apple products and certainly a better selection of ipod and Mac accessories than the Apple Store does. Especially with ipods, the number of accessories on the market is astounding compared to the limited selection of accessories at the Apple retail stores. Unless you like the Apple retail store's limited selection of accessories you will end up somewhere else anyways so why not take the trip to the Apple store out, save some gas and go directly to the local retail store that is most likely to have the accessories that you want and buy your ipod while you are there.
I remember working for Fry's for a while, and we had a lot of customers that came in to buy stuff for some of the older Macs because none of the local Apple retail stores stocked the adapter, battery, etc. that they needed. If you don't have the latest generation of stuff the Apple retail stores often don't have any accessories for your stuff.
Apple's retail stores are helpful, but they don't seem to give a damn about keeping accessories for older products in stock. While Apple salespeople will never bad mouth one of their products, I can remember several customers while I worked for Fry's that commented that I knew more than the employees that they met at the Apple Store. The Apple retail stores aren't a bad place to buy Apple products, but they aren't the only place I think one should consider while buying an Apple product.