I think the problem isn't so much with the fact the products eventually wear out or become obselete. I think the problem is that Apple knew about it but didn't try to warn us. For a defect. This is not the case of a part wearing out of old age, but a problem in the structure of the product. My PowerBook stopped working during the extended program, and it falls within the proper serial numbers, but since I didn't know about the program, the very kind customer service agents at the Apple store told me it would be impossible.
As for Apple having good customer service, I'm not sure what people are smoking. I've been a Mac user for 20 years, so I've got some experience. They're actually notorious in the industry. I LOVE Macs, but I also gotta be honest here.
On a brighter note, I think taking an iron fist to the problem is best. The CA Attorney General is probably a good step, but I suggest the Better Business Bureau. Remeber, Apple isn't looking out for you, it's looking out for itself so you have to use every tool in your arsenal to right wrongs. When my power adapter erupted in flames, they reimbursed me (I bought a new one) with an iPod, but not because I spent hours on the phone with them pleading nicely for them to help, but because after the BBB complaint they contacted me almost immeadiately to see what they could do to help. Hmmm. What does that say.
Also, for those of you who think Apple has good customer service, why isn't Apple a member of the Better Business Bureau? Even notorious airlines are members! They didn't just "overlook" this. Nonetheless, they still take complaints seriously at times, since the BBB still rates them: B- I think. Delta Airlines has an A+ if that gives you an idea of where Apple stands. Anyone who tries to tell me Delta has good customer service needs to see a therapist.
Does anyone know how I can contact the gentleman who submitted the lawsuit?