or Connect
AppleInsider › Forums › Mac Hardware › Current Mac Hardware › Apple investigating graphics issues on new MacBook lines
New Posts  All Forums:Forum Nav:

Apple investigating graphics issues on new MacBook lines - Page 2

post #41 of 75
Just bought my MBP 2.4 CTO (with 4GB Ram and 320GB HD) today. As i play WoW, i'm going to check if the black screen issue manifests on my machine. I'll post a reply with what happens as soon as i can get my hands on it. Came directly from the store to work, so i didn't have a chance to unbox it. Btw, this is my first mac and i'me very happy to be a switcher :-P
post #42 of 75
<<The first issue, which some are calling "the black screen of death," manifests itself on unibody MacBook Pros during game play.>>

I have a lesser version of this problem on my MacBook aluminum. ("Aluminium" for our British friends... very amused to see all the fuss over the is/are issue, as I'm a professional editor and have long been familiar with this non-issue.)

I'm using a 22-inch Dell external LCD monitor, and every so often (random intervals thus far), the Dell goes black for about 5 seconds, then snaps back on. Doesn't seem to be affecting the built-in LCD, and doesn't affect system stability... I keep on typing and eventually the display comes back and shows everything I've typed.

Another symptom: the Dell is a 1360x768 pixel display, and that's how it's set in the Monitors preference panel, but it's clearly displaying at some slightly distorted lower resolution that doesn't match what the Monitors setting says... changing resolutions and then back again has no effect. There are occasional vertical bands of pale grey running through some solid white or light grey areas, and the fonts display really badly, no matter what antialiasing settings I choose.

Clearly something is significantly wrong here. <g>

I'd love to report these symptoms to Apple to help them with troubleshooting, but Apple is aggressive about hiding any obvious way to report problems via their Support site, so I haven't been able to do so. Given that it's U.S. Thanksgiving, there's not much point trying to get through to their support lines today.
post #43 of 75
It didn't occur to me yesterday, but Finder has been having issues but it might be a GPU issue. I can use Finder but the desktop icons are frozen so I can't click on any of them. A simple relaunching of Finder fixes the issue. It's only happened a few times in the weeks I've had it so it's not something that is overly annoying, like the trackpad issue.
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
Reply
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
Reply
post #44 of 75
Quote:
Originally Posted by LoganHunter View Post

Just bought my MBP 2.4 CTO (with 4GB Ram and 320GB HD) today. As i play WoW, i'm going to check if the black screen issue manifests on my machine. I'll post a reply with what happens as soon as i can get my hands on it. Came directly from the store to work, so i didn't have a chance to unbox it. Btw, this is my first mac and i'me very happy to be a switcher :-P

Playing games on a laptop kind of blows, even if you don't have this issue. WoW is just slow on laptops, both Mac and windows.
45 2a3 300b 211 845 833
Reply
45 2a3 300b 211 845 833
Reply
post #45 of 75
I just got my alu 2.0 gHz MacBook back. Still need to investigate if the issue is gone.

I was browsing using Safari. Then I got a kernel panic. Surprised, but I thought it was just the software locking up very badly. I reset my computer, but could not boot anymore. I heared the MacBook turning off automaticly.
post #46 of 75
Separately, owners of both the new unibody MacBooks and MacBook Pros are reporting wave-like video distortions while scrolling in web browsers of viewing HD content. They say the problem is common on most systems on display at Apple retail stores, but note the distortions do not appear while running Windows, which may suggest a Mac-specific NVIDIA driver issue.

Adding to that theory, other users note the problem also exists on NVIDIA-based iMacs, but does not show up on the MacBook Air with integrated Intel graphics or iMacs with ATI graphics cards.

Ok, I have a 24" imac 3.06Ghz with 4GB ram and nVidia 8800 gfx. What exactly are 'wave like' distortions as I dont see anything like this when I scroll. ??????
post #47 of 75
Honestly, I would be more surprised by Nvidia not having a driver or HW issue, than finding out their is one.
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
Reply
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
Reply
post #48 of 75
Quote:
Originally Posted by e1618978 View Post

Playing games on a laptop kind of blows, even if you don't have this issue. WoW is just slow on laptops, both Mac and windows.

Well... I'm thinking of installing the game just to see how it runs and I think it will run faster than on my desktop pc that only has a 7600GT. However, i'll keep playing the game on my desktop pc because it runs good enough for a god game play and only on the laptop when i'm not at my place. The main goal was not getting the mbp to play WoW but to do all the other things. I still have the idea that a laptop is not a gaming machine. Yes, you have gaming laptops but they tend to be heavy, thick, big and that makes the portability questionable.
post #49 of 75
Quote:
Originally Posted by e1618978 View Post

Playing games on a laptop kind of blows, even if you don't have this issue. WoW is just slow on laptops, both Mac and windows.


WoW shouldn't be all that slow on a late-model Macbook Pro... that kind of hardware far exceeds the recommended system reqs.

(Note that I don't mention the minimum or 'liar' sys reqs, as I like to call 'em. I've definitely learned from hard experience that when Blizzard says 'minimum', they mean, "It'll run, but it'll run like a drugged-up sloth" ).

It is a four-year old game, after all (release date, not players' ages).


...
Cut-copy-paste, MMS, landscape keyboard, video-recording, voice-calling, and more... FINALLY
To the 'We Didn't Need It' Crowd/Apple Apologista Squad : Wrong again, lol
Thanks for listening to your...
Reply
Cut-copy-paste, MMS, landscape keyboard, video-recording, voice-calling, and more... FINALLY
To the 'We Didn't Need It' Crowd/Apple Apologista Squad : Wrong again, lol
Thanks for listening to your...
Reply
post #50 of 75
Had my MBP this week
it is a CTO coming from manufacture, so quit recent one.
And when upgrading the driver to the last one I had black screen under WAR.
But returning to the old boot camp driver hopefuly removed the crash.

Whence, I don't think last version of MBP and first are "Hardware-different"

Hope it helps.
post #51 of 75
Apple needs to improve its quality control AND transparency when there is a problem.

By the way, Mukei, it's 'hence,' not 'whence.'

Not singling you out, but judging by most forum posts I see, the state of education (or at least English grammar) in the United States must be simply atrocious. Kudos to those brave grammar queens/nazis/etc. who try to do something about it. We express our thoughts through language. The better our language ability, the clearer the expression of our thoughts and the more nuanced our thinking in general.

Peace out.

Jake
post #52 of 75
I think this hasn't been posted yet... It's quite dissappointing news. I'm an owner of a new macbook pro and this definitely doesn't look too good..

http://www.theinquirer.net/gb/inquir...55nm-parts-bad
"You either die a hero or you live long enough to see yourself become the villain."
Reply
"You either die a hero or you live long enough to see yourself become the villain."
Reply
post #53 of 75
Quote:
Originally Posted by Mighuel View Post

I think this hasn't been posted yet... It's quite dissappointing news. I'm an owner of a new macbook pro and this definitely doesn't look too good..

http://www.theinquirer.net/gb/inquir...55nm-parts-bad

Yep.

It's hard at this point to tell if this is a driver or HW issue. But the Inquirer was pretty much spot on with the 8600 so I would tend to believe them at this point and assume its a HW issue.
post #54 of 75
I think Apple gave a response to one forum user (apple.com forum) and told that they're working on a software patch to fix this. So that indicates that it just might be a software issue or hardware issue that can be fixed via softaware patch (ie. firmware update for 9600GT that disables/changes something).
"You either die a hero or you live long enough to see yourself become the villain."
Reply
"You either die a hero or you live long enough to see yourself become the villain."
Reply
post #55 of 75
Quote:
Originally Posted by Mighuel View Post

I think this hasn't been posted yet... It's quite dissappointing news. I'm an owner of a new macbook pro and this definitely doesn't look too good..

http://www.theinquirer.net/gb/inquir...55nm-parts-bad


Oh wow. An excerpt from that story:

It is hard to overstate how bad this is. Basically every 65nm and 55nm Nvidia part appears to be defective. It is not a question of yes or no, but how defective each line is, and what the failure rate for each one is. We are hearing of early failure rates in the teens per cent for 8800GTs and far higher for 9600GTs, so this is not a quibble over split hairs.

To make matters worse, Nvidia has a mound of unsold defective parts that they are going to bleed out into the channel along side of the (hopefully) fixed parts. As a buyer, you have no way of knowing which one you are getting, and it looks like Nvidia isn't keen on helping you figure it out either, that would cost too much.



...
Cut-copy-paste, MMS, landscape keyboard, video-recording, voice-calling, and more... FINALLY
To the 'We Didn't Need It' Crowd/Apple Apologista Squad : Wrong again, lol
Thanks for listening to your...
Reply
Cut-copy-paste, MMS, landscape keyboard, video-recording, voice-calling, and more... FINALLY
To the 'We Didn't Need It' Crowd/Apple Apologista Squad : Wrong again, lol
Thanks for listening to your...
Reply
post #56 of 75
Yeap. This situation looks crazy so let's just hope that it's not as bad as it seems. Apple answered to one apple.com forum member and told that a software fix is being made. In a couple of days we should know more about this mess.
"You either die a hero or you live long enough to see yourself become the villain."
Reply
"You either die a hero or you live long enough to see yourself become the villain."
Reply
post #57 of 75
Quote:
Originally Posted by TBaggins View Post

WoW shouldn't be all that slow on a late-model Macbook Pro... that kind of hardware far exceeds the recommended system reqs.

The previous generation (2.16 GHz c2duo) Macbook Pro is very slow with WoW, you have to set all the graphics settings down to minimum, and limit your play time to avoid overheating the computer. The white Macbook is tortuously slow running WoW, basically unusable.

Quote:
Originally Posted by TBaggins View Post

Oh wow. An excerpt from that story:

It is hard to overstate how bad this is. Basically every 65nm and 55nm Nvidia part appears to be defective. It is not a question of yes or no, but how defective each line is, and what the failure rate for each one is. We are hearing of early failure rates in the teens per cent for 8800GTs and far higher for 9600GTs, so this is not a quibble over split hairs.

To make matters worse, Nvidia has a mound of unsold defective parts that they are going to bleed out into the channel along side of the (hopefully) fixed parts. As a buyer, you have no way of knowing which one you are getting, and it looks like Nvidia isn't keen on helping you figure it out either, that would cost too much.



...

Does this affect the 9600 that comes with the Mac Pro? Or the "GeForce 9500 GT 512MB 128-bit GDDR2 PCI Express 2.0 x16 HDCP Ready SLI Supported Video Card" on my PC? It seems like I have a big exposure to Nvidia problems.
45 2a3 300b 211 845 833
Reply
45 2a3 300b 211 845 833
Reply
post #58 of 75
I bought my CTO MacBook Pro 2,4 ghz on Nov 21 and I have tested it with prey and Far Cry, both at very high settings and the maximum i got was 80°C from the cpu. Haven't had problems yet.
post #59 of 75
Quote:
Originally Posted by Rokken View Post

I'm not having any issue with my new macbook, despite that I am let down by the original 5400rpm hdd after trying out a WDC Scorpio Black 7200rpm hdd. I switched back to the original one because the new macbook is too nice to have any noticeable vibration for me.

Any help would be appreciated!

You might want to try the Seagate Momentus 5400.6 5400 rpm 8MB cache drive. It is 40% faster than the stock drive and uses the same power , only 1 DegC heat increment, totally silent and vibration free!. I had it in my new MBP 2.4 Unibody. Brilliant size and speed. Speed with vibration on the Scorpio Black is just not tolerated in such a nice machine!.
MBP 2.4UB 500HD , MBA Gen1 1.6/80HD MB 2.2SR 250HD PB 1.67 160HD iPhones Gen1 8G4G
Reply
MBP 2.4UB 500HD , MBA Gen1 1.6/80HD MB 2.2SR 250HD PB 1.67 160HD iPhones Gen1 8G4G
Reply
post #60 of 75
I just wanted the 1-2 second BLINK on external monitor fixed when using the IGP 9400M graphics. It is totally annoying, but using the 9600GT fixes this problem. My cable is DP-to-VGA, external monitor is Samsung 24in LCD. There is no difference in colour fidelity between the 2 graphics cards. But GPU temp of the 9600GT is 20 DegC higher than IGP. It also drags the CPU temp up another 5 Deg C.
MBP 2.4UB 500HD , MBA Gen1 1.6/80HD MB 2.2SR 250HD PB 1.67 160HD iPhones Gen1 8G4G
Reply
MBP 2.4UB 500HD , MBA Gen1 1.6/80HD MB 2.2SR 250HD PB 1.67 160HD iPhones Gen1 8G4G
Reply
post #61 of 75
IIRC some Apple official stated that they're constantly reading apple.com forums and fixing things. That might just be something they say every time but i'd like to believe they're now following closely cause of these larger scale problems people are having.
"You either die a hero or you live long enough to see yourself become the villain."
Reply
"You either die a hero or you live long enough to see yourself become the villain."
Reply
post #62 of 75
Last week I went to an Apple store an played with a new MBP a bit. I closed the lid, opened it to wake the system up again and then just levelled down the display brightness to zero. Result: the screen stayed black. The slightly embarrassed shop attendand had to admit he had to reboot the system.

I bought one of the last early 2008 MBPs instead...
post #63 of 75
Well... as I posted before, yesterday I tried the machine ( 2,4 MBP CTO). I played WoW for almost 3 hours yesterday using de 9600GT and I hadn't any problem or black screens. Almost all video definitions were set to the maximum except terrain distance (I let it on the middle of the bar) and the shadows that i set to the minimum. Later today i'll try to set the shadows marker higher to see how it performs. I'm looking forward to play some more hours to see if anything happens just to do the test.

Oh! I almost forgot! I ran the game with the integrated graphics and it performed very good! I guess people with Macbooks will be able to play WoW on it smoothly if they want!
post #64 of 75
Quote:
Originally Posted by Mr. H View Post

"It just works" has always been a lie. The phrase should really be: "it sucks less".

I've got a brand new MacBook Pro and so far, no serious problems.

It used to be true. My first few Mac had little to no problems whatsoever. It seemed to start to go down hill around 2003 or so. My iBook went through 4 motherboards, but when it worked it worked. Can't say the same for the iMac. The little things that Macs used to always get right are starting to break down. in addition to the design limitations, I've had problems with it shutting down, mail quitting, iChat has connection problems, iMovie and iWeb '08 are and slow and unstable, upgrading to leopard required calling tech support, and then there's the wireless issues. At the high point it could barely connect, but its been fixed to a point where there's only slow downs. Can't watch streaming video without hooking it up to a wired network. The 5-year old iBook with 802.11b and running panther has no connection problems.
post #65 of 75
hi, I would like to report to the mac community that i too have experienced the Black screen of death whilst gaming in windows XP with my new macbook pro.

This is my first mac, and so far....loving every minute of it. Having experienced `ubuntu linux on my previous PC, i feel that this is the experience i have always dreamt of.

OK enough with the praising....because all is not perfect...I have experience some finder crashes and other apps crashing..

Now back to the issue of BSOD..., I had no problems playing games for the last 2 weeks, nothing...even after a 14 hour HL2 session (Yes very sad, I know but i never completed it)lol. all was going well until I installed COD 5 about 3 days ago. I booted up, launched HL2 and after 1 min, BANG!!! BLACK SCREEN ...LOOPED SOUND...and nothing worked....Complete freeze, had to press the power button and restart...mmm so, went back to the same game, played 2 mins and same spot in the map, BANG! BLACK SCREEN, and this time...my perfectionist ideology of the mac crumbled, at which point i almost cried thinking that no system would ever be perfect....ok sorry im a bit dramatic. First time on this site, but seems like most people here are on this forum for the same reasons...lol

OK so the following time i rebooted, i played the game in a small window,(NOT ON FULL SCREEN MODE), now I dont understand why but my temporary soution which seems to be nothing but luck if you think of it logically has worked.

TodAY I HAD TO PERFORM the same opperation and was not too pleased having to play in that small window for the price of $2000

All in all I eagerly await a fix to this issue..hopefuly its the nvida drivers and not a hardware conflict or im good for another xmas without a mac...whilst i wait for the replacement.
post #66 of 75
http://www.theinquirer.net/gb/inquir...using-macbooks

And here's the latest article about this. I can't understand how Apple didn't notice this when testing new macbooks/pros... The way I see it there are a few possibilities to fix this with a software update. Or if not fix completely at least ease the problem a little. First they could set fans run with higher rpm when 9600GT is in use and the other thing is flash 9600GT bios / set driver to run card with lower clock frequensies or combine these two methods. I know it sucks cause people paid for the performance of 9600GT but that might be a temporary fix for this. Let's see what Apple and/or Nvidia has in their sleeves.

EDIT: And I know that the article talks about 9300/9400 series of cards but I assume that the problem is the very same one.
"You either die a hero or you live long enough to see yourself become the villain."
Reply
"You either die a hero or you live long enough to see yourself become the villain."
Reply
post #67 of 75
I have been using Windows and Linux for many years now and i ran into all types of problems with both OS (more on windows). I just got my new MBP for the first time custom configured 2.8Ghz and 320 GB 7200 RPM HD. I have to say I love my MBP and so far I don't have any of the problems. Also I don't use safari web browser. I think this is where some people have experienced some flickering problems.
post #68 of 75
I've just run into this issue with Fallout 3 in winxp home sp2 bootcamp.

It seems to crash after a few minutes IF the cooling fan is not engaged. Sometimes the fan is engaged and I can play for a few hours with no problems.

I think it's a heat issue. But hey, I don't know much about these things!
post #69 of 75
From Apple.com forum:

"I have big news!
I returned my MBP last week, so I decided to call my Apple retail store today.
They said my MBP was returned, and Apple said it will be fixed in the very near future with a firmware update!
Since it's a firmware update, it will be fixed in both OS X and Windows.

Also, they don't ship any MBP's anymore with this problem. "
"You either die a hero or you live long enough to see yourself become the villain."
Reply
"You either die a hero or you live long enough to see yourself become the villain."
Reply
post #70 of 75
Mighuel, would you happen to have a link to that thread?
post #71 of 75
Yeah, sure! Forgot to post it

Here's the whole thing:
http://discussions.apple.com/thread....67221&tstart=0
"You either die a hero or you live long enough to see yourself become the villain."
Reply
"You either die a hero or you live long enough to see yourself become the villain."
Reply
post #72 of 75
Doesn't the thread now indicate that there haven't been any changes to the hardware?
post #73 of 75
Quote:
Originally Posted by irnchriz View Post

Separately, owners of both the new unibody MacBooks and MacBook Pros are reporting wave-like video distortions while scrolling in web browsers of viewing HD content. They say the problem is common on most systems on display at Apple retail stores, but note the distortions do not appear while running Windows, which may suggest a Mac-specific NVIDIA driver issue.

Adding to that theory, other users note the problem also exists on NVIDIA-based iMacs, but does not show up on the MacBook Air with integrated Intel graphics or iMacs with ATI graphics cards.

Ok, I have a 24" imac 3.06Ghz with 4GB ram and nVidia 8800 gfx. What exactly are 'wave like' distortions as I dont see anything like this when I scroll. ??????

I've noticed "wave-like" distortions on my MacBook Pro (late 2008). It's a single wave toward the bottom of a browser window when I scroll up or down. I haven't installed Windows on this machine yet so I can't compare.
post #74 of 75
Quote:
Originally Posted by 1984 View Post

There is another video problem where white lines flash on the screen when there is a dark/black background. I don't know if it is caused by hardware or software but is very annoying. Sadly I don't see any acknowledgement of it by Apple.

After a week of light use, the screen of my daughter's new unibody macbook went green... then switched back-and-forth between normal and green, and within two days settled on permanent green, period. Apple store offered a board replacement. I opted for returning it to the online Amazon-affiliated vendor and getting a new one... The vendor shipped it promptly by UPS w/o signature (!) and it got apparently stolen upon delivery from my front porch. Thanks to Amazon (not the vendor), they refunded my money within a week, no questions. Main lessons: 1) one should not assume that an expensive computer would be shipped right; 2) the thief is still out there so please beware 3) the defect was quite disappointing and I am hesitant whether to make a third attempt!
post #75 of 75
Quote:
Originally Posted by aes View Post

After a week of light use, the screen of my daughter's new unibody macbook went green... then switched back-and-forth between normal and green, and within two days settled on permanent green, period.

I had a similar issue with my unibody MB, but my problem was with 3rd-party RAM. I thought it was from having 4GB but even having 2GB of the 3rd-party RAM triggered it, yet less often. I even had Fry's Electronics replace the RAM thinking it was bad. The RAM I bought was Patriot, which has a good track record of fast server RAM. I finally went back to an Apple Store and had them install 4GB for $150, honouring the at purchase upgrade price by telling them the store I bought the unibody MB from was out of the additional RAM at the time of purchase. Cost me $20 more than going with a 3rd-party but it works fine.

Quote:
1) one should not assume that an expensive computer would be shipped right;
[...]
3) the defect was quite disappointing and I am hesitant whether to make a third attempt!

Never assume that any consumer electronic product will be free from issues. The difference in price usually gets you better components, less likelihood of something breaking, better service when something does break, and an overall better experience. But that does mean that you won't have this problem again.

Quote:
2) the thief is still out there so please beware

Have you checked eBay and Craig's List? There isn't much someone can do with that MoBo. I have doubts they would even know what to do with it.
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
Reply
Dick Applebaum on whether the iPad is a personal computer: "BTW, I am posting this from my iPad pc while sitting on the throne... personal enough for you?"
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Current Mac Hardware
AppleInsider › Forums › Mac Hardware › Current Mac Hardware › Apple investigating graphics issues on new MacBook lines