Originally Posted by AppleInsider
Apple is facing a new class-action lawsuit claiming the company’s iMac displays start to show unwanted vertical lines, which Apple is refusing to fix under warranty.
UNDER warranty. that has to be a typo. You buy any Apple hardware product (computer, ipod, iphone, appletv etc) and they will tell you that if it is defective they will repair it or if they can't for any reason, replace it. only rule is that it has to be a manufacturing defect. if it is cause you dropped it down the stairs, spilled coffee on it, unlocked it to use on t-mobile, all bets are off.
same rules for AppleCare, just instead of 1 year it's either 2 or 3 depending on the item
Florida resident Aram Hovsepian filed the 13-page complaint in a Northern California court last week on behalf of himself and "thousands" of other customers who purchased iMacs with the "latent defect."
so basically he has to prove that Apple shorted the construction and knew this might happen and was just like 'oh well, sucks for them'
The complaint further alleges that the one-year display warranties are “invalid and not enforceable."
but wait, if they are not enforceable, doesn't that work both ways. Apple can argue that they don't have to have even one day of coverage. NOT. you can bet that there are laws that say they have to do a minimum and that they confirmed that one year is enough for all states. they aren't stupid.
Originally Posted by aaarrrgggh
Based on how effectively they defused me one time, I am sure they have training in this and will do what it takes to make you happy and not cause a scene in the store. (If you do actually cause a scene, all bets are off; nothing gets done that way!)
yep. I was in a store over the holidays and a guy actually threatened the manager and about 30 seconds later mall security was there to walk him out and he was 'politely' informed never to come back or he'd be charged with trespassing (I guess they had his name and phone number or address or something to make that possible)
Originally Posted by rosstheboss Knowing how Apple treat "known issues" (i.e. censor, edit or erase their discussion forums if those pesky customers are getting on their nerves!)
tell me about it. I was reading a thread about this issue and mentioned that a lawsuit had been filed and I was deleted and warned that postings were to be about technical questions and answers only and if I posted something that wasn't that again, I would be cut off from posting for life.
I wish there had been a reply address so I could point out the dozens of messages that were nothing but folks talking about boycotts, picket lines, calling applecare not stop to complain about the issue etc. those were 'technical' answers either. but they weren't deleted.
Originally Posted by walshbj
Apple has to be making a killing on Applecare.
Not as much as you think. Yes there will be folks that buy it and never use it. Then again, there will be someone that buys it, has something go wrong and it's way more than the cost of the AppleCare fee.
true story as an example. about 4 or so years ago I bought a used laptop from a neighbor. It was just over a year old and he wanted a new one cause he got a job doing some editing work and this one wasn't quite going to cut it. I think it was the first macbook (or maybe an ibook). I had it about 3 months and suddenly the thing goes dead. I'm freaking of course. I take it in to a shop around the corner cause there wasn't an Apple Store in my area but this guy was a certified Apple tech. He tells me, after some testing, that my power port was blown. Not common but it does happen. And so the computer isn't getting power and the battery went dead.
Now here is the catch. Labor, he tells me is $100 minimum and the part is $600. Not even if I figure they double the real cost of the labor and mark up the parts a good 25%, that's still like $500 to fix my laptop. Ouch. But then the guy says he's going to make a call. Turns out that my neighbor bought AppleCare on the computer and being that it was only about 15 months old it was covered. So I got the whole thing for free. And they even swapped me for a new battery and a new power adapter in case the port damaged messed up either one. So for like $250, I got like $750 in labor and replacement parts for free. Worth it in my book
Moral of my story. Apple was out $500 for my repair. Which would be 'balanced' by you and the guy next to you that bought the same computer with AppleCare and never needed it. probably happens more than not.
and if you aren't a total dick about it, the folks in the stores will often just swap you things like batteries, power adapters, headphones, dock connector cables etc. especially if the purchase was pretty recent so you can go home without waiting for a genius. depends a bit on the store but it does happen. they have offered it to me and I've seen it happen to others.