Originally Posted by mvomac
Hi All -
I just wanted to chime in to say that I am a victim too.
If anyone has the contact information for the law firm that is representing this case, can you please post it here? I would like to contact them about this suit.
My iMac 20" Duo-Core Intel started having problems several months ago. My iMac will work great for several minutes, then suddenly the single-pixel line problem starts. Then, eventually, the screen either goes totally black or the computer freezes and forces a hard restart.
I have owned a Mac since the Mac IIe. I have never bought an extended warranty because I have never needed to. Apple has always made products that last long enough so that I feel like I got my money out of them. It appears that those days are over.
When the lines started on my iMac, I called Apple Support and reported the problem. They mentioned to me that this was a 'hot' issue and that this was a common call subject. Instead of helping me with this obvious (to me - at least) hardware problem, they decided to take the 'you should have bought Apple Care' approach with me. I got no sympathy from them when I explained that any normal customer should not even expect their iMac to have defects for at least 3 years. In my mind, the Apple Care was redundant and historically unnecessary.
I can't believe that I would have to join a lawsuit to get resolution on this issue. Apple should have stepped up and offered a fair solution to correct the problem once it was an obvious design flaw on their part.
It seems to me that Apple could increase Apple Care sales by installing defective components. I hope this is not true, but logical deduction would suggest otherwise.
I would like to think that I am an honorable person. I like to do business with companies that are honorable. After all these years of believing in them, Apple is no longer one of those companies to me and that is sad.
Apple, please feel free to contact me if you are willing to meet me half way.