I have already read on the boards and know people personally that have problems with either power cords or sync cables that have the plastic come off thus making the cords incredibly vulnerable to wear and tear.
First off the guy accused me of damaging the cord intentionally. Hey-I didnt haul my sorry *** to the Apple store to get a warranty repair on a 19 buck cord because I damaged it myself or anything specific or special happened to the cord.
At no time was there any event or trauma to the cord besides normal wear and tear.
The cord started to evaporate at the top of the USB cable within 15 days of me getting my Iphone. Since that time, its frayed HUGELY more. Not only that it started fraying on the other end of the cable as well as a spot in the middle.
He also asked why I didnt go to the store immediately when I noticed the problem. I didnt go to the store until the thing stopped working because I didnt want to spend
After I finished my deposition to this 20 year old Genius---What was Apples argument? Well since it frayed in the middle it looks like it was not wear and tear or defective coating on the cord because its not near a natural tension point so it must be some other damage caused by the user..
Apple charges a premium price and thats supposed to be for NOT CHEAP PLASTIC coating that evaporates. Its one thing to make supper crappy plastic cords to save a few bucks of margin but you gotta accuse your loyal customers (who has a Macbook Pro also), of being liars.
All this for a 19.99 cord that you probably make a 8 dollar margin on at most. The genius spend a good half hour checking with the store managerthats two people most probably spending more Apple money on figuring out whether I was a liar or not and they could have just replaced it and had a happy customer with continued loyalty of only buying Apple products for far less money. Now, you gotta mad one who was ****** off for 4 hours for being called a liar by some punk who tried to tell me their cords dont fray.
Worst experience I ever had for supposedly high end products. When the Palm Pre comes out next month I am going to be looking at that and switching to that. Dont charge me a premium on service, products for high margins then make crappy meltable cords and call your customers liars all at the same time.
UPDATE: Apple deleted by post on their website so I am trying to post it here. Maybe someone from Apple will read it and start making cords that don't melt.