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Apple addressing cracks on white MacBooks casings - Page 3

post #81 of 107
Quote:
Originally Posted by ahoge View Post

Show me any other laptop case that looks even a bit similar to macbook's. It could be the plastic, but probably it's the shape and plastic. I'm glad apple moved to aluminum

Ive seen new aluminum ones at Best Buy with dents and tons of scratches already. An uncoated titanium would have been awesome.
post #82 of 107
Quote:
Originally Posted by UltimateKylie View Post

Actualy I own a Mercedes, have a sauna and room for a pony... (just kidding about the last two). But I remember the night before I bought it, I was worried what people would think, because I don't want to be associated with anyone who looks down on people.

As a person who uses both Windows and OS X, i find pluses and negatives with both. But Apple hardware is the best, it has unique style and is generally durable. And what does go wrong, Apple takes steps above and beyond to fix.

I've owned several computers, Acer's, HP, Sony, Toshiba. Of those, I would say only Sony comes close to being as friendly on the phone as Apple is. HP and Toshiba love to give you the run around. Oddly enough as cheap as Acer is, and people make fun of them for that, I've never had an issue with the one I owned, or the one my BF currently uses.

I couldn't bear to own one... as I want some style but its plastic is way more durable then my white MacBook for sure. Though I'll be getting an Aluminum MacBook here shortly...

Actually, I bought an Acer Aspire One for my Mother and I have to say, it's a little beast. Very durable, and has been reliable so far. Nothing but good things to say about that netbook.

I suppose I can understand your sensibilities and sensitivities regarding other people's feelings. Some of us aren't nearly empathetic to people's feelings/perceptions vis-a-vis our outward material appearances as maybe we should be. It's unfortunate. Maybe a failing on our part.

It isn't so much the shiny car and how the other would feel about that. It's the fact that you care enough to place the other in a comfortable position, whereby they are made to feel as welcome and free to express themselves as you are. Yours is an appeal for empathy, not appeasement. Yes, I do indeed understand that. And frankly, that kind of behaviour should be encouraged.

C'mon though, admit it, if you had a pony you'd at least show THAT off to everyone, never mind the car.
post #83 of 107
Quote:
Originally Posted by UltimateKylie View Post

.....have a sauna and room for a pony... ..

I caught that reference Mrs. Bucket.....LOL
post #84 of 107
Quote:
Originally Posted by jouster View Post

You mean like not put it in its protective sleeve then put both in my briefcase and carry them to work? Because that must be what produced the cracks on my MacBook.

Truly the worst-made Apple product I've ever owned. Cracks on the case on both sides of the trackpad and on both sides of the top of the screen bezel. the keyboard was out of flush with the base from day one, and the screen has developed the delightful habit of blacking out in certain positions, so the inverter is likely hosed.

Yet I've never dropped it or hit it or anything like that. As noted above it has two cushioned protection layers when it travels. So it's hard to conclude that shoddy manufacturing/design is not the issue.

First time poster, long time lurker. The quoted post above explains my situation perfectly.

My white MacBook lives in a black Incase sleeve purchased from the Apple Store. Everytime it's moved from location to location, it's put in this sleeve. Yet last year it still managed to get the crack on the right hand palm rest. Apple replaced the top case (under AppleCare).

Fast forward a couple of months, and the case has cracked again; this time just above the left hand side of the screen, just above the bezel;




My display backlight will randomly turn off, after which I have to adjust the angle of the display, as well as put it to sleep. This happens either by itself, or just slightly adjusting the screen. This has happened ever since I got the LCD screen replaced last year, due to artefacts developing across the screen.

All along the back of the case, near the airflow vents, there are plenty of hairline cracks. Everywhere. Right next to the speaker, there's a crack. Where the screw is on the outside left hand side. there's a crack.

To top it off, the battery's starting to fall apart; the plastic casing is separating from the battery body.


(sorry for sh*t photos - didn't have a decent camera on me).

You can find my rambles continued at the MacTalk Australia forums, here.

</grumble>
post #85 of 107
Quote:
Originally Posted by BeauGiles View Post

First time poster, long time lurker. The quoted post above explains my situation perfectly.

My white MacBook lives in a black Incase sleeve purchased from the Apple Store. Everytime it's moved from location to location, it's put in this sleeve. Yet last year it still managed to get the crack on the right hand palm rest. Apple replaced the top case (under AppleCare).

Fast forward a couple of months, and the case has cracked again; this time just above the left hand side of the screen, just above the bezel;




My display backlight will randomly turn off, after which I have to adjust the angle of the display, as well as put it to sleep. This happens either by itself, or just slightly adjusting the screen. This has happened ever since I got the LCD screen replaced last year, due to artefacts developing across the screen.

All along the back of the case, near the airflow vents, there are plenty of hairline cracks. Everywhere. Right next to the speaker, there's a crack. Where the screw is on the outside left hand side. there's a crack.

To top it off, the battery's starting to fall apart; the plastic casing is separating from the battery body.


(sorry for sh*t photos - didn't have a decent camera on me).

You can find my rambles continued at the MacTalk Australia forums, here.

</grumble>

Yikes . . .

post #86 of 107
Quote:
Originally Posted by JupiterOne View Post

I caught that reference Mrs. Bucket.....LOL

I'm glad someone caught it. I've been watching it lately as its free streaming on Netflix.

Nokia Lumia 920, iPhone, Surface RT, Intel i3 Desktop with Windows 7 & Hackintosh, Power Cube G4

Reply

Nokia Lumia 920, iPhone, Surface RT, Intel i3 Desktop with Windows 7 & Hackintosh, Power Cube G4

Reply
post #87 of 107
as soon as i read this news i called apple about this problem as i have been noticing the cracks underneath my laptop near the vent and the hinges. What the lady told me there was that IM NOT ELIGIBLE since i have an EARLY 2008 white macbook and with those models, they have already "supposedly" fixed the problem. So that i can not claim to have a free repair ( i am still under 1 yr warranty plus i have applecare until 2011). Isnt that RIDICULOUS????? I told her that people are talking about having the same problems and got their macbooks fixed and what she told me was that maybe those macbooks were the EARLIER models... mine was the early 2008 model and apparently they said that they shipped with a white body material that shouldn't crack and if im noticing those hairline cracks then it WONT be repaired under warranty and will be filed under accidental causes and therefore i will be CHARGED.


Guys what can you say about this CRAP!!!
post #88 of 107
Quote:
Originally Posted by doc4kids View Post

as soon as i read this news i called apple about this problem as i have been noticing the cracks underneath my laptop near the vent and the hinges. What the lady told me there was that IM NOT ELIGIBLE since i have an EARLY 2008 white macbook and with those models, they have already "supposedly" fixed the problem. So that i can not claim to have a free repair ( i am still under 1 yr warranty plus i have applecare until 2011). Isnt that RIDICULOUS????? I told her that people are talking about having the same problems and got their macbooks fixed and what she told me was that maybe those macbooks were the EARLIER models... mine was the early 2008 model and apparently they said that they shipped with a white body material that shouldn't crack and if im noticing those hairline cracks then it WONT be repaired under warranty and will be filed under accidental causes and therefore i will be CHARGED.


Guys what can you say about this CRAP!!!

Get in touch with Apple HQ. It works.
post #89 of 107
hi quadra! thanks how do i get in touch with apple hq??
post #90 of 107
Holy crap, now they run an article about this?

Then again Apple has been constantly replacing my old white Macbook's palm area structure for at least 5, 6 times before they just gave me a brand new aluminium Macbook.

deltatux
post #91 of 107
Quote:
Originally Posted by doc4kids View Post

hi quadra! thanks how do i get in touch with apple hq??

Just demand to speak to customer relations and they should be able to resolve your issues.

That's how I got a complete Macbook replacement because I just repaired it too many times.

deltatux
post #92 of 107
Did iBooks have this problem or did Apple switch to cheaper plastic?
post #93 of 107
Quote:
Originally Posted by deltatux View Post

Just demand to speak to customer relations and they should be able to resolve your issues.

That's how I got a complete Macbook replacement because I just repaired it too many times.

deltatux

I know there is a particular department or individual (I forget their actual title) that handles these things at Apple HQ. And boy do they ever handle it!

There's a thread over on Neowin.net (in the Apple forums) with exact instructions, but I'll have to hunt around for it and dig it up. I'll try to post it later on today. i think there's even a name of a contact . . .
post #94 of 107
Quote:
The more pressing problem with MacBooks to me is the inordinately high failure rate of their hard drives. Seems like clockwork that the stock drives fail after 2 - 2.5 years. I'm proactively replacing/upgrading drives now to avoid unplanned downtime - thankfully those 2.5" 320GB 7200RPM Hitachi drives are fast and cheap

my problem was with a Samsung 250GB hard drive that I got to replace my original drive right after getting it...the drive was less than a year old and just screwed everything up for me...countless Diskwarrior tries was to no avail...so I had to get it replaced...

Quote:
MacBook is a million times easier to get into than the iBooks were.

you aint lying on that point

Quote:
Coincidentally, a few friends/clients who took their MacBooks to the Genius Bar to get their dead hard drives replaced also ended up getting their mildly cracked top-cases and shells replaced without even asking for it. I think Apple's been proactive about making those replacements for some time, but they have not exactly splashed out the news on the front page of www.apple.com.

when I first got my Macbook it was from a seller on ebay that happened to be near by so he cancelled his auction and sold it to me for $400 cash...it had issues with the power not charging or running the laptop...if the battery had juice already it worked fine...so I took it to the genius bar and for $300 they replaced the logic board...and when I got it back it had a brand new handrest case and new hard drive too...all free of charge...but it's been just about a year and the replaced top case has been chipping away and I don't take my macbook anywhere...been out of work for 8 months so it has stayed on my desk or on my table by my bed...and doesnt get carried around let alone abused...not to mention I found many places where the white part is cracked too...and the bezel around the display has a hairline crack in it too...

it's nice to hear I can take it to the Genius Bar and they will have it fixed...just don't know if I can go without my baby for that long...may have to pull out the iBook G4 and use the iMac G4 while it is getting fixed...

and another thing has anyone noticed that the cursor will move to where the mouse is at if you rest your hands on the hand rest while typing...it's been doing that for a short while now...I have to be careful not to lean on the rests too hard or I will be typing in one place and it will end up where I don't want to be
post #95 of 107
Count me among those with a cracked white MacBook case. A thin piece broke off near the touchpad. My MacBook is only 18 months old, and has never been dropped and always carried in double-padded cases. Now I have a charming piece of duct tape over the crack. Not very good advertising for Apple...
post #96 of 107
Quote:
Originally Posted by doc4kids View Post

as soon as i read this news i called apple about this problem as i have been noticing the cracks underneath my laptop near the vent and the hinges. What the lady told me there was that IM NOT ELIGIBLE since i have an EARLY 2008 white macbook and with those models, they have already "supposedly" fixed the problem. So that i can not claim to have a free repair ( i am still under 1 yr warranty plus i have applecare until 2011). Isnt that RIDICULOUS????? I told her that people are talking about having the same problems and got their macbooks fixed and what she told me was that maybe those macbooks were the EARLIER models... mine was the early 2008 model and apparently they said that they shipped with a white body material that shouldn't crack and if im noticing those hairline cracks then it WONT be repaired under warranty and will be filed under accidental causes and therefore i will be CHARGED.


Guys what can you say about this CRAP!!!

Well I would suggest you take it to the nearest Apple Store and if they wont fix it...throw a bitch fit and I would bet they will fix it
post #97 of 107
Hi guys,

will the below crack cover under this?

post #98 of 107
Quote:
Originally Posted by AppleInsider View Post

Apple is privately acknowledging an issue with the enclosure on some of its white 13-inch MacBooks, which in some cases have seen the formation of hairline cracks during normal usage patterns.

The Cupertino-based Mac maker is said to have issued a bulletin to its authorized service providers in March that essentially reverses its stance on replacing the bottom casing of notebooks that may be experiencing these symptoms.

It was reported in November that Apple was refusing to cover repairs for the bottom casing of the notebooks despite its willingness on occasion to address identical problems with the top portion of the casings containing the keyboard and palmrests.

The bulletin to providers reportedly identified four key areas of the case prone to hairline cracking, including the front portion of the case below the palmrests and trackpad, the areas around the I/O ports, the back rear corners, and the back rear ventilation area.

Apple added, however, that other portions of the case could be affected by the cracking issue. For all instances, providers were reportedly asked to inspect the MacBook carefully to determine whether the cracks could be the result of the notebook haven been dropped or other accidental damage caused by the owner.

In the event that providers are unable to identify signs that the user is at fault for the cracks, they're advise to escalate the notebook for coverage by Apple, regardless of whether its 1-year limited warranty has expired.

A collage of cracked white 13-inch MacBook enclosures.

The exception also applies to the black plastic 13-inch MacBook that was discontinued last year, but does not extend to any other member of the MacBook family, according to those familiar with the matter.

Last October, Apple transitioned its entire notebook line to arguably the most durable aluminum unibody enclosures on the market. It has, however, continued to sell a single version of its legacy 13-inch white MacBook for $999.

Had an appointment at the Genius bar last night at the Westchester Mall in White Plains. Showed them my white (1st Gen-white) Macbook which was chipping on the palm rest and had the cracks as described in this article all over the bottom cover.
My Genius, Jentell (sp?), said he had read the reports on CNET and Apple Insider but said that the sites were 'mistaken'.
They replaced my palm rest cover (2nd time in 2 years) but won't replace the bottom cover. I just filled out the Apple Genius Bar (dis)Satisfaction survey- hope to hear back.
I hope others have better luck getting their cracked bottom cases replaced.
post #99 of 107
Quote:
Originally Posted by merdhead View Post

I took two MacBooks into the Apple store a month or so and they replaced the cracked tops and offered to replace the cracked shell of another. One was out of warranty. Just take it up to the "Genius" bar.

I have to complement Apple's service in this respect.


I wonder if this applies if you're not in the U.S.?
post #100 of 107
Wow- I got a call from the Apple Store that initially refused to replace my cracking bottom case. They will replace it after all. The only downside is that it has to get shipped out for repairs, meaning upto seven days without my macbook.


Quote:
Originally Posted by ajaya View Post

Had an appointment at the Genius bar last night at the Westchester Mall in White Plains. Showed them my white (1st Gen-white) Macbook which was chipping on the palm rest and had the cracks as described in this article all over the bottom cover.
My Genius, Jentell (sp?), said he had read the reports on CNET and Apple Insider but said that the sites were 'mistaken'.
They replaced my palm rest cover (2nd time in 2 years) but won't replace the bottom cover. I just filled out the Apple Genius Bar (dis)Satisfaction survey- hope to hear back.
I hope others have better luck getting their cracked bottom cases replaced.
post #101 of 107
Need to revisit this. Overall, my experience has been calling the 800 SOS APPL number bearing much better service fruit (no pun intended) than the "Geniuses" at the Apple Stores.

Anyone weigh in on getting this fixed in-store vs. AppleCare (old school phone call)?
post #102 of 107
sorry to bring this thread back up, but this is the problem I'm facing...


i have the first generation macbook which i bought on launch.

after finding out that they replace the casing due to the crack recently (last week), i went to the genius bar right away.

the genius basically told me i am out of luck since i had to get it fixed within 3 years from purchase date.

this i found quite unfair.
1. apple never release official info. regard this repair
2. it is a design flaw by apple
3. not everyone keeps up with apple news all the time - if i didn't google it recently, i would've never know about this!
4. upon reading numerous forums, some ppl are still able to get it replaced after the "3 year time limit" - why the discrepancy?
5. there shouldn't be a time limit for this repair period - i had to live with my macbook all taped up for years now.
6. apple announced this repair in APRIL 2009, and I purchased my macbook in MAY 2006. If they only allow the 3 year time frame, that gave me ONE MONTH to get it replaced. Now.. is this fair? Maybe If Apple emailed all the buyers regard this issue or at least post on their website...??

Is there ANYTHING I can do to get it fixed? Any help guys.. or am I really out of luck here, thanks.

btw. I went to the genius bar in Toronto, Canada. After being refused of the repair, I spoke to the floor manager regarding the issue. She kindly told me that she would get back to me via phone the next day, but it has been 4 days already.. she's not going to reply..
post #103 of 107
Quote:
Originally Posted by mitboi View Post

sorry to bring this thread back up, but this is the problem I'm facing...


i have the first generation macbook which i bought on launch.

after finding out that they replace the casing due to the crack recently (last week), i went to the genius bar right away.

the genius basically told me i am out of luck since i had to get it fixed within 3 years from purchase date.

this i found quite unfair.
1. apple never release official info. regard this repair
2. it is a design flaw by apple
3. not everyone keeps up with apple news all the time - if i didn't google it recently, i would've never know about this!
4. upon reading numerous forums, some ppl are still able to get it replaced after the "3 year time limit" - why the discrepancy?
5. there shouldn't be a time limit for this repair period - i had to live with my macbook all taped up for years now.
6. apple announced this repair in APRIL 2009, and I purchased my macbook in MAY 2006. If they only allow the 3 year time frame, that gave me ONE MONTH to get it replaced. Now.. is this fair? Maybe If Apple emailed all the buyers regard this issue or at least post on their website...??

Is there ANYTHING I can do to get it fixed? Any help guys.. or am I really out of luck here, thanks.

btw. I went to the genius bar in Toronto, Canada. After being refused of the repair, I spoke to the floor manager regarding the issue. She kindly told me that she would get back to me via phone the next day, but it has been 4 days already.. she's not going to reply..

I think there's nothing you can do to get it fixed for free. You can buy new case parts though, for about $150 each for upper (palmrest) and lower case. In my case, I replaced my cracked (and dirty, with bulged out battery and screen damaged by a poor quality screen protector) white MacBook a new aluminum MBP, under the expectation that five years later it will still look brand new.
post #104 of 107
My mac has multiple hairline cracks on the bottom case.. specifically near the front upper part.. apple in India completely refusing to acknowledge this as a fault. The mac is just about 3 months old.. but they said the outer case is not covered under warranty.. they are replacing the upper inside part which has similar cracks (they said this is a known issue due to strong magnets).. very frustating.. the other cracks are identical but they just insisting its cosmetic..

think ive bought a glass laptop.. was damn happy when i had finally got an apple.. now just regret the decision... they are service centre people also agreed that multiple laptops are reporting the hairline cracks but apple is refusing to accept it as a defect...

had a dell earlier.. their service was soo much better..
post #105 of 107
Quote:
Originally Posted by merdhead View Post

I took two MacBooks into the Apple store a month or so and they replaced the cracked tops and offered to replace the cracked shell of another. One was out of warranty. Just take it up to the "Genius" bar.

I have to complement Apple's service in this respect.

Wish I'd had the same experience. I've always been careful to keep my mid-2007 white Macbook in a padded slip-case whenever I transport it, and it hasn't been dropped or abused, yet it's suffered a cracked "top case" (the assembly including the keyboard, wrist rest and trackpad) and has a crack along the lower shell too, near the vent. The Apple Store staff in Cambridge, UK, replaced the top case, but refused to repair the bottom case despite the fact that the Macbook's still under AppleCare. See my message here: http://discussions.apple.com/message...13058#11313058

As such, I have to wonder whether the AppleInsider story this thread's about is correct. I challenge Slash Lane to provide more verification for his story.

Quote:
Originally Posted by bodypainter View Post

i have just talked to apple austria and apple germany, and they say that there was NO bulletin to repair companies, and that they actually don't fix those problems if they are after guarantee-period.

seems like this info is spreading without confirmation from people who should know.

From my experience, it seems Apple UK isn't even fixing these problems (i.e. bottom case / shell cracks caused by defective plastics rather than by mishandling) for laptops that are still under warranty!

Quote:
Originally Posted by doc4kids View Post

as soon as i read this news i called apple about this problem as i have been noticing the cracks underneath my laptop near the vent and the hinges. What the lady told me there was that IM NOT ELIGIBLE since i have an EARLY 2008 white macbook and with those models, they have already "supposedly" fixed the problem. So that i can not claim to have a free repair ( i am still under 1 yr warranty plus i have applecare until 2011). Isnt that RIDICULOUS????? I told her that people are talking about having the same problems and got their macbooks fixed and what she told me was that maybe those macbooks were the EARLIER models... mine was the early 2008 model and apparently they said that they shipped with a white body material that shouldn't crack and if im noticing those hairline cracks then it WONT be repaired under warranty and will be filed under accidental causes and therefore i will be CHARGED.

Guys what can you say about this CRAP!!!

Either they're lying about the plastics having been fixed by early 2008 or you've been abusing your Macbook. Given the Macbook's track record, I'm inclined to favour the former conclusion.

Quote:
Originally Posted by Quadra 610 View Post

I know there is a particular department or individual (I forget their actual title) that handles these things at Apple HQ. And boy do they ever handle it!

There's a thread over on Neowin.net (in the Apple forums) with exact instructions, but I'll have to hunt around for it and dig it up. I'll try to post it later on today. i think there's even a name of a contact . . .

If you can find that thread, I'd be very grateful. I've looked, but no joy so far.

Quote:
Originally Posted by ajaya View Post

Wow- I got a call from the Apple Store that initially refused to replace my cracking bottom case. They will replace it after all. The only downside is that it has to get shipped out for repairs, meaning upto seven days without my macbook.

Quote:
Originally Posted by ajaya View Post

Had an appointment at the Genius bar last night at the Westchester Mall in White Plains. Showed them my white (1st Gen-white) Macbook which was chipping on the palm rest and had the cracks as described in this article all over the bottom cover.
My Genius, Jentell (sp?), said he had read the reports on CNET and Apple Insider but said that the sites were 'mistaken'.
They replaced my palm rest cover (2nd time in 2 years) but won't replace the bottom cover. I just filled out the Apple Genius Bar (dis)Satisfaction survey- hope to hear back.
I hope others have better luck getting their cracked bottom cases replaced.

Well, maybe only the US Apple Stores will perform this replacement. Does anybody know?

Quote:
Originally Posted by mitboi View Post

i have the first generation macbook which i bought on launch.

after finding out that they replace the casing due to the crack recently (last week), i went to the genius bar right away.

the genius basically told me i am out of luck since i had to get it fixed within 3 years from purchase date.

this i found quite unfair.
1. apple never release official info. regard this repair
2. it is a design flaw by apple
3. not everyone keeps up with apple news all the time - if i didn't google it recently, i would've never know about this!
4. upon reading numerous forums, some ppl are still able to get it replaced after the "3 year time limit" - why the discrepancy?
5. there shouldn't be a time limit for this repair period - i had to live with my macbook all taped up for years now.
6. apple announced this repair in APRIL 2009, and I purchased my macbook in MAY 2006. If they only allow the 3 year time frame, that gave me ONE MONTH to get it replaced. Now.. is this fair? Maybe If Apple emailed all the buyers regard this issue or at least post on their website...??

Is there ANYTHING I can do to get it fixed? Any help guys.. or am I really out of luck here, thanks.

btw. I went to the genius bar in Toronto, Canada. After being refused of the repair, I spoke to the floor manager regarding the issue. She kindly told me that she would get back to me via phone the next day, but it has been 4 days already.. she's not going to reply..

I agree that's unfair. I think if Apple's going to pluck a period like "3 years" out of the air to apply to free fixes for their faulty products, then they ought to apply those periods from the moment of announcement, not from the moment of sale. I.e. if they announced a repair programme in April 2009, it should continue until at least March 2012, regardless when the affected product was bought.
post #106 of 107
Did anyone still manage to get this problem fixed during the last couple of months? I got my Macbook in the US and I am in India now. Will be going back to US in August... So will Apple still replace the parts?

Pics of the cracks on my Macbook: http://forums.appleinsider.com/showp...7&postcount=22
post #107 of 107
Hi there. I am writing to you from Italy where in July 2008 I baught a white 13" macbook. After a year the bottom case showed craks all over. a couple of months later a crack developed on the top case near the FN key. More recently the charger has stopped working. I have had more hardware problems with this laptop than I have had with 15 years worth of other computers put together.

I attach the photo of the top case crack. My question is if in the US Apple are changing the top cases, under an extended guarantee, which have the problem you see below? Also, I have never had a charger stop working on me. Are they changing the charger?
I ask these questions as in Europe they seem to be reluctant in doing so. they call the crack "accidental damage", which means that I broke it, and "cosmetic" which means that it is not important and therefore worthy of their attention.
I would appreciate some feed back. I will be going to Canada for a couple of weeks at the end of the month and was considering bringing the Macbook with me to see if the Apple centres take a differnt view on the matter.
thanks and ciao!!
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