Originally Posted by merdhead
I took two MacBooks into the Apple store a month or so and they replaced the cracked tops and offered to replace the cracked shell of another. One was out of warranty. Just take it up to the "Genius" bar.
I have to complement Apple's service in this respect.
Wish I'd had the same experience. I've always been careful to keep my mid-2007 white Macbook in a padded slip-case whenever I transport it, and it hasn't been dropped or abused, yet it's suffered a cracked "top case" (the assembly including the keyboard, wrist rest and trackpad) and has a crack along the lower shell too, near the vent. The Apple Store staff in Cambridge, UK, replaced the top case, but refused to repair the bottom case despite the fact that the Macbook's still under AppleCare. See my message here: http://discussions.apple.com/message...13058#11313058
As such, I have to wonder whether the AppleInsider story this thread's about is correct. I challenge Slash Lane to provide more verification for his story.
Originally Posted by bodypainter
i have just talked to apple austria and apple germany, and they say that there was NO bulletin to repair companies, and that they actually don't fix those problems if they are after guarantee-period.
seems like this info is spreading without confirmation from people who should know.
From my experience, it seems Apple UK isn't even fixing these problems (i.e. bottom case / shell cracks caused by defective plastics rather than by mishandling) for laptops that are still under warranty!
Originally Posted by doc4kids
as soon as i read this news i called apple about this problem as i have been noticing the cracks underneath my laptop near the vent and the hinges. What the lady told me there was that IM NOT ELIGIBLE since i have an EARLY 2008 white macbook and with those models, they have already "supposedly" fixed the problem. So that i can not claim to have a free repair ( i am still under 1 yr warranty plus i have applecare until 2011). Isnt that RIDICULOUS????? I told her that people are talking about having the same problems and got their macbooks fixed and what she told me was that maybe those macbooks were the EARLIER models... mine was the early 2008 model and apparently they said that they shipped with a white body material that shouldn't crack and if im noticing those hairline cracks then it WONT be repaired under warranty and will be filed under accidental causes and therefore i will be CHARGED.
Guys what can you say about this CRAP!!!
Either they're lying about the plastics having been fixed by early 2008 or you've been abusing your Macbook. Given the Macbook's track record, I'm inclined to favour the former conclusion.
Originally Posted by Quadra 610
I know there is a particular department or individual (I forget their actual title) that handles these things at Apple HQ. And boy do they ever handle it!
There's a thread over on Neowin.net (in the Apple forums) with exact instructions, but I'll have to hunt around for it and dig it up. I'll try to post it later on today. i think there's even a name of a contact . . .
If you can find that thread, I'd be very grateful. I've looked, but no joy so far.
Originally Posted by ajaya
Wow- I got a call from the Apple Store that initially refused to replace my cracking bottom case. They will replace it after all. The only downside is that it has to get shipped out for repairs, meaning upto seven days without my macbook.
Originally Posted by ajaya
Had an appointment at the Genius bar last night at the Westchester Mall in White Plains. Showed them my white (1st Gen-white) Macbook which was chipping on the palm rest and had the cracks as described in this article all over the bottom cover.
My Genius, Jentell (sp?), said he had read the reports on CNET and Apple Insider but said that the sites were 'mistaken'.
They replaced my palm rest cover (2nd time in 2 years) but won't replace the bottom cover. I just filled out the Apple Genius Bar (dis)Satisfaction survey- hope to hear back.
I hope others have better luck getting their cracked bottom cases replaced.
Well, maybe only the US Apple Stores will perform this replacement.
Does anybody know?
Originally Posted by mitboi
i have the first generation macbook which i bought on launch.
after finding out that they replace the casing due to the crack recently (last week), i went to the genius bar right away.
the genius basically told me i am out of luck since i had to get it fixed within 3 years from purchase date.
this i found quite unfair.
1. apple never release official info. regard this repair
2. it is a design flaw by apple
3. not everyone keeps up with apple news all the time - if i didn't google it recently, i would've never know about this!
4. upon reading numerous forums, some ppl are still able to get it replaced after the "3 year time limit" - why the discrepancy?
5. there shouldn't be a time limit for this repair period - i had to live with my macbook all taped up for years now.
6. apple announced this repair in APRIL 2009, and I purchased my macbook in MAY 2006. If they only allow the 3 year time frame, that gave me ONE MONTH to get it replaced. Now.. is this fair? Maybe If Apple emailed all the buyers regard this issue or at least post on their website...??
Is there ANYTHING I can do to get it fixed? Any help guys.. or am I really out of luck here, thanks.
btw. I went to the genius bar in Toronto, Canada. After being refused of the repair, I spoke to the floor manager regarding the issue. She kindly told me that she would get back to me via phone the next day, but it has been 4 days already.. she's not going to reply..
I agree that's unfair. I think if Apple's going to pluck a period like "3 years" out of the air to apply to free fixes for their faulty products, then they ought to apply those periods from the moment of announcement, not from the moment of sale. I.e. if they announced a repair programme in April 2009, it should continue until at least March 2012, regardless when the affected product was bought.