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Apple hit with class action suit over fire-prone MagSafe adapters - Page 3

post #81 of 107
Quote:
Originally Posted by Quadra 610 View Post

Bingo!

Unless they can substantiate such wild claims, they are. Unfortunately in this case it's guilty until proven innocent, in my book. Too many trolls running wild with this fire/explosion idea that started as one or two isolated incidents long ago (misuse and abuse being just as likely causes as anything else), and then multiplied a hundredfold by the usual suspects. I don't buy it and I'm being up-front about it.

We need to be very careful when it comes to these wild negative claims abourt Apple products, especially since they are hardly widesperead. But when you get every second or third person (or troll) saying "me too!", then something is definitely fishy.

But that's just my persepective on the issue, and I'm certainly allowed to have it. Others have their own, obviously, etc.

The problem is that it looks like you got unhinged on the wrong person because that person didn't say what you think they said. You're reading in so much that you're more or less reading into it what you wanted to see. Or it was as if you were unloading all of your baggage on the wrong person. I will quote the post that you responded to:

Quote:
Originally Posted by Julio View Post

We smelled it and looked around the house for 20 minutes before we figured out what was burning. It looked exactly like a picture. She kept it plugged in all the time, and only used it as her home adapter.

Julio

I think all your accusations against Julio look to be false, assumed or trumped up and really make you look like the jerk here, not Julio.
post #82 of 107
Somebody I know who has a MBP has warned me that this would happen to my MBP's PS, as it has happened to him a couple of times already. It does look to me as if the plastic sheath is suffering stress fatigue from repeated flexing of a small-radius bend around the wire. As has been mentioned, this is likely due to excessively tight wrapping of the cord around the PS when it is put away. A couple of solutions would be to:

a) start the cable wrap loosely around the PS
b) spiral wrap some white(for appearance sake) adhesive tape around the first 1" to 1 1/2"of the cable as it
exits from the PS.

The tape solution would relieve the stress from being concentrated in the area near the PS by widening the radius of curvature of the cable's bend. I would do the tape wrap at both ends, where the cable is attached to either the PS body or the connector end. It would seem to me that the simplest solution for Apple would be to have either a spring or rubber stress-relieving sheath applied at both ends of the cable, especially given that this cable is subject to quite a lot of flexing in normal daily use.
post #83 of 107
Quote:
Originally Posted by JeffDM View Post

The problem is that it looks like you got unhinged on the wrong person because that person didn't say what you think they said. You're reading in so much that you're more or less reading into it what you wanted to see. Or it was as if you were unloading all of your baggage on the wrong person. I will quote the post that you responded to:



I think all your accusations against Julio look to be false, assumed or trumped up and really make you look like the jerk here, not Julio.

Ok. Fair enough.
post #84 of 107
Quote:
Originally Posted by Zaphodsplanet View Post

I think apple should do this.....

Say..... would you please back up your computer and send it to us.

Then... give them a full refund and keep the computer.... give them a check and a letter that says they have proved that they are entirely TOO STUPID to own a COMPUTER.

LOL! That sounds like a plan.

I'm sure Apple's Legal Department has been busy over the past few months. Apple is constantly either being sued or suing someone. I guess what goes around comes around.
post #85 of 107
Quote:
Originally Posted by JeffDM View Post

I think all your accusations against Julio look to be false, assumed or trumped up and really make you look like the jerk here, not Julio.

A Mod calling someone a jerk? Hmmm. I guess that's why there are so many other ad-hominem attacks here, because even the Mods are doing it. I wish this was better moderated, the name-calling contributes nothing but animosity and just generates more personal attacks.

Are ad-hominem attacks against the rules here or not??
post #86 of 107
Quote:
Originally Posted by Trajectory View Post

A Mod calling someone a jerk? Hmmm. I guess that's why there are so many other ad-hominem attacks here, because even the Mods are doing it. I wish this was better moderated, the name-calling contributes nothing but animosity and just generates more personal attacks.

Are ad-hominem attacks against the rules here or not??

Personal attacks is the only rule that AI enforces, outside of spam and such, but pedantically speaking JeffDM's post didn't state that Quadro was a jerk, only that his post made him look like a jerk. Seriously though, in 2009 calling someone a jerk on an internet forum is about as un-insulting as one can get.

PS: You're a jerk!
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post #87 of 107
Quote:
Originally Posted by solipsism View Post

Personal attacks are the only rule that AI enforces, outside of spam and such, but pedantically speaking JeffDM's post didn't sat that Quadro as a jerk, but that it makes him look like a jerk. But in 2009 calling someone a jerk on an internet forum is about as un-insulting as one can get.

PS: You're a jerk!

Thanks, I was trying to be very careful about how I worded it.
post #88 of 107
Quote:
Originally Posted by roehlstation View Post

This then is a problem with ALL cables. Any cord that is bent TOO far by definition exceeds it's design intent.

If bending a cable through normal use detroys it, that's bad design.
post #89 of 107
Quote:
Originally Posted by solipsism View Post

Personal attacks are the only rule that AI enforces, outside of spam and such, but pedantically speaking JeffDM's post didn't state that Quadro was a jerk, only that his post made him look like a jerk. Seriously though, in 2009 calling someone a jerk on an internet forum is about as un-insulting as one can get.

PS: You're a jerk!

We're all bozos (jerks) on this bus (forum).
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post #90 of 107
Quote:
Originally Posted by AppleInsider View Post

A new lawsuit seeking class action status has accused Apple of neglecting a flaw in the MagSafe power connector for MacBooks that might not only cause a break but could trigger sparks, forcing customers to buy replacements and even creating a potential fire hazard.

makes me wonder if they ever looked on apple's site or went in with a genius bar appointment to have the adapter examined. because there are conditions in which they will replace the adapter even out of warranty if you actually have it looked at.
post #91 of 107
Quote:
Originally Posted by JeffDM View Post

Thanks, I was trying to be very careful about how I worded it.

careful wording is nice but what's even nicer is to dress down parties in private so the rest of us don't have to play witness to it.

just a thought.
post #92 of 107
Quote:
Originally Posted by charlituna View Post

careful wording is nice but what's even nicer is to dress down parties in private so the rest of us don't have to play witness to it.

just a thought.

What... and leave me out of the fun?

I'm hear to learn as much I'm here for the blood sport. Unfortunately JeffDM is the most objective regular poster on these boards so you'll be hard pressed to even find him using a hyperbolic absolute in a comment, much less taking jabs at other posters.
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post #93 of 107
I am an Apple fan from the original Mac 128K, and a stock holder. As such I get pretty rankled by a lot of the frivolous law suits.

But here I say "GO FOR IT!" Apple has had ample opportunity to fix this, and they have ignored it.

I have the original MB Pro, one of the first in the country in March 2006, and I have been hearing about this problem since then. It is a crying shame that Apple has not fixed this, as I am sure it has led to a lot of bad will on the part of many customers. The only reason I have not had t replace my charger is that as soon as I heard of the problem I wrapped the mag-safe plug with duct tape as a precaution. Still, it is not going to last much longer.

Two things bother me about this. Not only is there the rather expensive cost of replacing the charger, but if you have to throw out a perfectly good charge simply because the cord has broken, then it is a dreadful waste, just when Apple is trying to set an example for E-consciousness.

Dave - the solution to this planned obsolescence is really VERY simple:

1- take the existing reinforcement section at the plug and make it 30% thicker and twice as long, and
2- instead of having a unified, permanent attachment at the charger, have the mag-safe cord plug into it. This will allow the user to replace only the cord if necessary. No one will be upset at that.

I do not expect this to last as long as my cast iron skillets and dutch oven (going on 35 years now), but when the solution is so easy.

Quote:
Originally Posted by wizard69 View Post

At least that is what I understood, that is the power supplies would be either repaired or replaced no questions asked.

As to things wearing out, well if Apple can solve that problem they could very well own the world. There isn't a know way to make anything last forever. The closest we have come is the cast iron frying pan, everything else has limited durability.

...

As a side note if Apple focuses to much on making the environmentalist happy you can expect even more durability problems in the future. Not that I support pollution just that sometimes the environmentalist have ill advised policies.

Dave
post #94 of 107
Just for the sake of clarification:

Like I said, my cord started fraying at the plug after about a year of use. I used the machine daily but seldom took it out of the house when not traveling (maybe 80 days of of the year). In all, since I used an external keyboard, the unit went for weeks on end without being moved an inch. I tried to avoid pulling on the cord when I did need to remove it, tho it was tempting since the plug is kind of small. It became a more serious problem when my daughter started using it as she would use it on her lap most of the time. This means that the cord would be moved a lot as she moved.

All in all, this is what I would call normal usage of the computer.

The fact is hillstones, you have absolutely no way of knowing how people used their computers and whether they ever pulled on the cord or not. To make such vehement, categorical statements as you do and then insult people on your own concocted evidence is the hight of stupidity. I would suggest sir, that it is YOU who are the idiot!

I maintain my OPINION that there is a real design flaw here that could be easily fixed.


Quote:
Originally Posted by hillstones View Post

This problem with the MagSafe adapters is caused by idiots that are pulling on the cord instead of the connector. Any power cord is a hazard when you damage it from abuse. All power cords for any product have the same warning: Do not pull on the cord to unplug it.
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post #95 of 107
Well, I guess I'll submit that the average user shouldn't have to know that cords can be fragile and handled carefully. Perhaps Apple should account for their cords being put through as much abuse as any other cords. Sometimes they do get yanked, dropped, tangled, and the worst of all: wound too tightly. I mean, notebooks are for travelling and mobile use in general. It might not be easy to strike a balalnce between slim/thin form factor of cords and their durability but I'd imagine that wear-amd-tear should be accounted for in any case.

Then again, this issue is hardly widespread, So I'm not sure what these cords are going through, exactly. They seem to be "special cases" for some reason. It's unsettling, I'll admit, that even with lhome use a certain number od these cords apparently go bad. It doesn't make sense but there you have it.
post #96 of 107
ugh i hope the class wins/settles this lawsuit, my magsafe adapter is deteriorating fast and i don't know why apple can't make an adapter that lasts longer than a year and a half like the rest of the pc industry.

I DON'T CARE if it looks cool the plastic they are using is GARBAGE! the cables are way too thin and flimsy! why doesn't apple have a line of products for people who don't give a crap about prettiness? yes i know it would be a pretty bad idea but it's in my apple dreamland.
post #97 of 107
Both mine and my partners power cables started pulling out of the MagSafe connector head. We've had one replaced free already (whilst we were still under guarantee), and now the other one is held together tentatively with electrical tape.

They are, pure and simple, incredibly flimsy as a direct result of their diminutive design and have both failed within about 1 year as a result of ordinary wear and tear. We don't yank them out by the cable, but do use the laptops like "lap" "tops".

On the flip side, I've got Laptop cables that are in excess of 10 years old that are still as good as new. A good example, that which came with the VAIO PictureBook (http://ecx.images-amazon.com/images/...ZL._AA160_.jpg) has lasted fine.

Back on the Apple side of things, my iPhone 3g USB cable has failed at the iPhone end in a way very similar to MagSafe adaptors, unsurprising considering their slight similarities and shared almost complete lack of any cable security. By contrast, my old iPod cable, which has a flexible and durable plastic sheath around the point where it joins with the connector, is still fine.

Interestingly, both of these cables also share an incredibly small connector that does not lend itself well to being grasped when pulled out. Although the MagSafe, in its defence, can very easily be removed by tilting it, rather than pulling it straight out.

Old style: http://www.macblogz.com/Media/2008/11/ipodconn.jpg
New style: https://www.krcs.co.uk/images/librar...pple_ma591.jpg

Are you seeing the difference?
post #98 of 107
Quote:
Originally Posted by Gadgetoid View Post

Interestingly, both of these cables also share an incredibly small connector that does not lend itself well to being grasped when pulled out. Although the MagSafe, in its defence, can very easily be removed by tilting it, rather than pulling it straight out.

It is aesthetically pleasing that they went smaller but it does pretty much force me to use the cable to unplug it. The rubber is frayed on both ends is ripped on both ends on my cord, but it still works.
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post #99 of 107
Quote:
Originally Posted by charlituna View Post

careful wording is nice but what's even nicer is to dress down parties in private so the rest of us don't have to play witness to it.

just a thought.

Sorry, it escalated to more than I thought it would be, it didn't occur to me to do it by PM.
post #100 of 107
Quote:
Originally Posted by Dr. Slump View Post

If bending a cable through normal use detroys it, that's bad design.

I was responding to the person that said this happens if you bend it "too far", by definition, bending something "too far" exceeds the design specification.

What I find interesting in every case where I've seen pictures of this incident the cable was obviously not very well taken care of. I'll always see nicks in the cable and chips in the MagSafe plug. In each of those pictures the cable looked worn enough that it would have happened to pretty much any cable out there. When this happens to a brand new cable out of the box, let us know.

Just so everyone is aware...LiteON is the maker of these AC Adapters
post #101 of 107
Why not make just a bit more graduated strain-relief? i.e. thicker and then gradually thinner, and extend it a bit...
post #102 of 107
this problem isn't from strain on the cord, its from something made wrong inside... i had one do this that was taken very good care of, and hadn't even been unplugged or moved in weeks, then it burnt like this from the inside out. Its NOT from someone damaging the cord, or ripping it open, they actually burn from the inside out. This was a few years ago, on my Rev A MBP, and Apple had no problem replacing it when they looked at it... the replacement has worked fine for a few years now, never happening again.... and my other 2 adapters i have for another one and a spare have also been fine. The one that burnt was an at home use only one, the one i drug around all over the place and was rougher on still is going fine 3 years later. It is a defect in some of them, but i think its a problem fixed long ago, and i doubt many people were denied a warranty replacement.
post #103 of 107
I was extremely careful with my MacBook and adapter, purchased on the first day the intel MacBooks came out.

However, a few months ago (nearly 3 years after purchase, close to the end of AppleCare) I had the exact same issue with my MagSafe connector.
post #104 of 107
Hello everyone. It's been almost three years now since my MagSafe "event". I spent some time then posting on the Apple forum, looking for help and answers.
It became clear that some topics weren't to be discussed, quickly marked as closed. Using the "search topics" tool on the Apple forum invariably gives results precluded from my search request.
Researching your topic could be a lot easier. Especially considering the name.
Why is it so difficult to find information at Apple? The Developer pages tell a lot, but they don't explain how or why in a practical manner. Like how to secure your computer from remote access. WTF is a smart card anyway?
"Google it" a moderator replied to my question regarding my MacBook. I found what I wanted at the Apple Developer site later. All of these questions about how to use my computer should be easily available and clearly explained, without Google.
post #105 of 107
Class Action? I posted those words three years ago.
About the MagSafe now. The problem is not with the magnetic plug on the computer end of the wire, its where it leaves the white cube voltage adaptor thingy. The cube has a removable cord on it's other side which plugs into the power outlet of your room. Got it?

Why is the design poor? And what's worse?
The flimsy 14 gauge wire unplugs easily from the computer, but it's hard wired into the MagSafe. All this would've never happened if the wire unpluged from both ends. Like my Dell for instance. These MagSafe cubes can become very hot, to hot to touch. Heat from the cube gradually comprimises the insulation of the wire, because the wire is not rated for these conditions. Over time, whith NORMAL USE, the bending of the wire where it's HARD WIRED to the cube causes a short. Sparks can happen but a fire is not likely. The power adaptor is fried.
What's worse? My "event" happened with the power adaptor wire failing, but worse still it sent grounded power into my laptop, and because of this the battery will not charge or power the computer after being charged in another one. Only 14 months of use, 2 months past my warranty. Fixing the computer requires a new mother board, $500. Ouch.

Poor design? Oh yeah. A fuse is supposed to be in there Apple. To protect the motherboard. That's what Intel warns about. Read that again. The Intel site pages warn specifically about this, that the board should be protected by a fuse. All this stuff about power supply gets a bit technical, but the basic idea with faster processor speed is that more voltage helps. By using two equal currents of DC power and combining them into an OP=AMP circuit yields more voltage then the simple addition of 1+1, whatever your two batterries are. The op-amp yields an overage which is a small number exponential in value. A unity gain. This type of circuit doesn't work with a fuse. Intel says put a fuse in front so you won't fry your board.
Count me in.
post #106 of 107
Quote:
Originally Posted by Master Cheech View Post

These cables are damaged because they are removed by pulling on the cable instead of pulling on the connector.

Because the stupid connector is tiny.

The solution is simple. They need to make the connector bigger so you can grab on to it instead of having to yank the cord. they did NOT fix this with the new connector. In fact it's even HARDER to grab.

Sometimes I wonder how a company which half the time produces sometimes brilliant industrial engineering just as often produced terrible product design! (Hockey puck mouse...sharp front edge wrist rest on current laptops, Magsafe connector, case that's too thin and thus overheats ie all MBPs, the cracking white Macbook cases, changing the shape of the port from FW400 to 800, etc etc. bad choices).Then they have such good design, like the way the cord wraps up, the handles on towers, etc. Oh well.
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post #107 of 107
This happened to my Magsafe 85W MBP charger a few days ago, so I did a search in the forums and found this interesting but old thread. Obviously, I wasn't the only one this seemingly freakish incident had happened to.

I don't care one bit about the class action lawsuit but was interested in seeing if people got replacement free of charge before I contacted Apple. And so it seems.

I was a bit surprised to find so many posts with accusations of victims' allegedly reduced mental capacities. A bit like someone driving around town shouting out the window and calling anyone with a limp for an idiot for not taking care of their bodies. "You shouldn't have yanked your leg in the first place, stupid!"

Says more about the accuser than the victim. But then there are idiots, and there are idiots...

Because, I have never yanked and pulled at the cord but always gripped the magnetic plug. And besides, the wire burnt through at the other end, near the white charger unit!

A-ha! So I wound the lead tightly around the charger and the wires started breaking!! I was stupid after all! Well, possibly - it certainly looks like the wires broke where the first bend of the lead would be. But my MBP has almost all the time been our desktop computer, and the charger has only been on 34 travels a year. So, my theory is that the lead was weak or of a bad construction in the first place.

I do look after my things. Maybe that's why the same MBP is humming along nicely after nearly five years of good usage, together with any other peripheral I have. It seems like certain Apple products tend to break down before I manage to break anything myself (crap cd-dvd superdrives, badly constructed mighty mice...).

Anyway, I phoned the local Apple store: "The charger is too old, it is out of warranty - buy a new one."
I thought, this is a safety issue, so I phoned Apple support.

They took the issue very seriously, asked a lot of questions, I sent them some photos, and without any quibbles they are now sending me a replacement. It didn't matter that it was way beyond warranty period - it was a safety issue (just as I thought). They also said that the new Magsafe charger has an improved design of the two end-points of the ac lead and it was very unlikely that it would happen again. But it has obviously been an issue with the old ones.

So, I'm happy with the outcome. Apple support was friendly, helpful and quick to solve it. (Now I just hope the courier doesn't lose it!)
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