Originally Posted by DanaCameron
Whether I've run a business or not (and it's hardly relevant either way), your condescending tone isn't necessary.
It is, because if you had, you'd have a little more understanding of why a company wouldn't want it's customers to have such a clear idea of the hierarchy that the business puts them into. I certainly wouldn't want my clients knowing the thought process that goes through my head when the phone rings and I decide whether to (A) answer it right then, (B) check the voicemail asap and reply then, or (C) check the VM when I have the time and get back to them only then.
I also wouldn't want them looking over my shoulder when I was looking at my calendar and trying to schedule them in. It's just how the world works - and having been on the other side of the equation helps you understand why ATT might not want you to know how little you mean to them.
My issue isn't with the subsidized pricing; I understand that. My issue is with not knowing how AT&T categorizes its customers. There doesn't seem to be a clear-cut way of determining that (other than by what upgrade eligibility date we get) and, from the reports of some of the posters here, AT&T isn't very forthcoming about the criteria they use to determine who their "better" customers are.
I'll help you then. ATT uses the following criteria (in no particular order) to decide who is a more favored customer than whom:
Average monthly revenue generated (higher is better)
Average monthly profit generated (higher is better)
Reliability of monthly payments (higher is better)
Duration of history from which these figures are drawn (longer is better)
There you go!
There are of course some mistakes, and the beauty of it is, one can call ATT and bring the mistake to its attention. If it truly is a mistake, ATT can correct it. No amount of complaining on a message board is going to correct it, though.