Originally Posted by teckstud
While I understand your pain , you still are not getting that AT&T is not
the company making the iPhone. They are not obligated to give you a break. Perhaps Apple is but not AT&T. AT&T has continually provided bad service and connectivity- why would you now expect them to give you a price break under 2 years? Apple knew this was going to happen. They should have either waited to release new iPhone or eaten the costs themselves for a new one- not AT&T.
I agree that AT&T service is continually a problem. I was laughingly waiting to hear something in the release announcement that the iPhone 3gs would work better as an actual phone. Admittedly, the 3G often drops calls and has less than stellar sound when it does actually connect. My 2G had much better sound quality and fewer dropped calls. I have never seen a definitive answer if it is the phone, AT&T's 3G service or the combination of the 2.
That being said, I still love my 3G iphone with all of it's infinite possibilities and wanted to do the same thing I did last year and be amoung the first to own the new offering.
I understand many other phones are subsidized; however, surely you will agree with me in recognizing the fact that this is a subsidized phone is played down and in fact rarely mentioned until time of purchase. If you walk into any cell phone store you see two clearly marked prices on most phones. They clearly show a full purchase price and the subsidized contract price.
Perhaps if they hadn't continually released information showing one price structure for the iPhone, this feeling of ill will and feeling like the loyal customers are all of all of sudden being penalized would have been softened.
This change in upgrade policy is not just on AT&T. After a series of phone calls to both companies this morning that included a lot of finger pointing, I finally had an upper tier supervisor with Apple (what ever that means) tell me that it is part of a mutual agreement made between AT&T and Apple.
I am not asking for something for free. I don't have a problem signing the new 2 year contract, but I was really taken aback yesterday when I found out I had to pay so much more that the advertised price.
I have to wonder who they think are the people that are the first in line each year? I wonder what would happen if all the 3G owners actually really waited out the 18months before buying one. Would there be the frenzy of new purchases they heartily enjoyed the last two years on the release date?