Originally Posted by MacAloy
For us, agreed.
For the company, I am sure they love it if it means more sales
These are very big companies. They can't treat customers as friends. It's simply profits and losses.
They do a calculation to see if you've paid off your"debts" from the phone. If so, then you're eligible, if not, then no.
They've decided to be more liberal for a while. It will cost them money, but so will too many people hearing of this, so they compromised.
They'll write off some losses. But they can't go too far.
So if someone is paying the minimum, it takes longer to pay that off. That's all. What's loyalty? People who want a product and service, and are thinking it's a good deal for them. That's not loyalty. That's people thinking they've got something good going.
Loyalty is when you think think things AREN'T going so well, but you stick with it anyway.
I don't see people willing to do that here when they complain. They just want what they want, whether it costs the company its profits or not. Apparently, even causing losses doesn't bother these people.
So, I'd like to know why the company should reward "loyalty" like that?