MBP stuck, kernel panic message!?

macuser64 · April 14, 2011 9:06AM

My brand new macbook pro 2010, stuck and got kernel panic message, must force shut down,what's wrong.This is 10th time today, something is wrong, but what?On apple hardware test is everything ok.

Here is log:

Thu Apr 14 15:34:26 2011

panic(cpu 0 caller 0x2aab59): Kernel trap at 0x00c6ea86, type 14=page fault, registers:

CR0: 0x80010033, CR2: 0xc63ad0de, CR3: 0x2c3e3000, CR4: 0x00000668

EAX: 0x00002000, EBX: 0x463ad000, ECX: 0x00000000, EDX: 0x000003c0

CR2: 0xc63ad0de, EBP: 0x55352998, ESI: 0x000003c0, EDI: 0x09f9b078

EFL: 0x00010283, EIP: 0x00c6ea86, CS: 0x00000008, DS: 0x08810010

Error code: 0x00000000

Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)

0x553527b8 : 0x21b510 (0x5d9514 0x553527ec 0x223978 0x0)

0x55352808 : 0x2aab59 (0x59aeec 0xc6ea86 0xe 0x59b0b6)

0x553528e8 : 0x2a09b8 (0x55352900 0x55352938 0x55352998 0xc6ea86)

0x553528f8 : 0xc6ea86 (0xe 0x91c0048 0x55350010 0xf00010)

0x55352998 : 0xc725c1 (0x4637b000 0x77f 0x3c0 0x0)

0x55352ba8 : 0xc72bb7 (0x4637b000 0xd 0x1 0x0)

0x55352be8 : 0x56a2f8 (0x4637b000 0xd 0x1 0x9f9b078)

0x55352c38 : 0x56af6e (0xcf0d58 0x4637b000 0x9f9b064 0x2)

0x55352c88 : 0x56b88b (0x4637b000 0x9 0x55352cd0 0x0)

0x55352da8 : 0x285be0 (0x4637b000 0x9 0x9f9b064 0x2)

0x55353e58 : 0x21d8be (0x9f9b03c 0x1421e5a0 0x1fd7c8 0xe207)

0x55353e98 : 0x210a3e (0x9f9b000 0x0 0x94e2b20 0x1420ef80)

0x55353ef8 : 0x216ca1 (0x9f9b000 0x0 0x0 0x0)

0x55353f78 : 0x295168 (0x8ceff48 0x0 0x0 0x0)

0x55353fc8 : 0x2a149d (0x8ceff44 0x1 0x10 0x8ceff44)

Kernel Extensions in backtrace (with dependencies):

com.apple.GeForce(6.2.6)@0xc55000->0xd0afff

dependency: com.apple.NVDAResman(6.2.6)@0x967000

dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000

dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000

dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000

BSD process name corresponding to current thread: WindowServer

Mac OS version:

10J869

Kernel version:

Darwin Kernel Version 10.7.0: Sat Jan 29 15:17:16 PST 2011; root:xnu-1504.9.37~1/RELEASE_I386

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 1036696823488

unloaded kexts:

com.apple.driver.AppleUSBUHCI4.1.5 (addr 0x147e000, size 0x65536) - last unloaded 298810616673

loaded kexts:

com.apple.driver.AppleHWSensor1.9.3d0 - last loaded 34521033034

com.apple.filesystems.autofs2.1.0

com.apple.filesystems.ntfs3.4

com.apple.driver.AppleMikeyHIDDriver1.2.0

com.apple.driver.AppleHDA1.9.9f12

com.apple.driver.AppleMikeyDriver1.9.9f12

com.apple.driver.AudioAUUC1.54

com.apple.driver.AppleIntelHDGraphics6.2.6

com.apple.driver.AGPM100.12.19

com.apple.driver.AppleUpstreamUserClient3.5.4

com.apple.driver.AppleMCCSControl1.0.17

com.apple.driver.SMCMotionSensor3.0.0d4

com.apple.driver.AppleIntelHDGraphicsFB6.2.6

com.apple.kext.AppleSMCLMU1.5.0d3

com.apple.Dont_Steal_Mac_OS_X7.0.0

com.apple.driver.AudioIPCDriver1.1.6

com.apple.driver.ACPI_SMC_PlatformPlugin4.5.0d5

com.apple.driver.AppleGraphicsControl2.8.68

com.apple.GeForce6.2.6

com.apple.driver.AppleLPC1.4.12

com.apple.driver.AppleUSBTCButtons200.3.2

com.apple.driver.AppleUSBCardReader2.5.8

com.apple.driver.AppleIRController303.8

com.apple.driver.AppleUSBTCKeyboard200.3.2

com.apple.iokit.SCSITaskUserClient2.6.5

com.apple.BootCache31

com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib1.0.0d1

com.apple.iokit.IOAHCIBlockStorage1.6.3

com.apple.driver.AppleUSBHub4.1.7

com.apple.driver.AppleFWOHCI4.7.1

com.apple.iokit.AppleBCM5701Ethernet2.3.9b6

com.apple.driver.AppleEFINVRAM1.4.0

com.apple.driver.AppleSmartBatteryManager160.0.0

com.apple.driver.AppleUSBEHCI4.1.8

com.apple.driver.AppleAHCIPort2.1.5

com.apple.driver.AppleACPIButtons1.3.5

com.apple.driver.AppleRTC1.3.1

com.apple.driver.AppleHPET1.5

com.apple.driver.AppleSMBIOS1.6

com.apple.driver.AppleACPIEC1.3.5

com.apple.driver.AppleAPIC1.4

com.apple.driver.AppleIntelCPUPowerManagementClien t105.13.0

com.apple.security.sandbox1

com.apple.security.quarantine0

com.apple.nke.applicationfirewall2.1.11

com.apple.driver.AppleIntelCPUPowerManagement105 .13.0

com.apple.driver.AppleProfileReadCounterAction17

com.apple.driver.AppleProfileTimestampAction10

com.apple.driver.AppleProfileThreadInfoAction14

com.apple.driver.DspFuncLib1.9.9f12

com.apple.driver.AppleProfileRegisterStateAction 10

com.apple.driver.AppleProfileKEventAction10

com.apple.driver.AppleProfileCallstackAction20

com.apple.driver.AppleSMBusController1.0.8d0

com.apple.iokit.IOFireWireIP2.0.3

com.apple.iokit.IOSurface74.2

com.apple.iokit.IOBluetoothSerialManager2.4.0f1

com.apple.iokit.IOSerialFamily10.0.3

com.apple.iokit.IOAudioFamily1.8.0fc1

com.apple.kext.OSvKernDSPLib1.3

com.apple.driver.AppleHDAController1.9.9f12

com.apple.iokit.IOHDAFamily1.9.9f12

com.apple.iokit.AppleProfileFamily41

com.apple.driver.AppleSMC3.1.0d3

com.apple.driver.IOPlatformPluginFamily4.5.0d5

com.apple.driver.AppleSMBusPCI1.0.8d0

com.apple.nvidia.nv50hal6.2.6

com.apple.NVDAResman6.2.6

com.apple.iokit.IONDRVSupport2.2

com.apple.iokit.IOGraphicsFamily2.2

com.apple.iokit.IOSCSIBlockCommandsDevice2.6.5

com.apple.iokit.IOUSBMassStorageClass2.6.5

com.apple.driver.AppleUSBMultitouch206.6

com.apple.iokit.IOUSBHIDDriver4.1.5

com.apple.driver.AppleUSBMergeNub4.1.8

com.apple.driver.AppleUSBComposite3.9.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice2. 6.5

com.apple.iokit.IOBDStorageFamily1.6

com.apple.iokit.IODVDStorageFamily1.6

com.apple.iokit.IOCDStorageFamily1.6

com.apple.driver.XsanFilter402.1

com.apple.iokit.IOAHCISerialATAPI1.2.5

com.apple.iokit.IOSCSIArchitectureModelFamily2.6 .5

com.apple.iokit.IOUSBUserClient4.1.5

com.apple.iokit.IOFireWireFamily4.2.6

com.apple.iokit.IONetworkingFamily1.10

com.apple.iokit.IOUSBFamily4.1.8

com.apple.iokit.IOAHCIFamily2.0.4

com.apple.driver.AppleEFIRuntime1.4.0

com.apple.iokit.IOHIDFamily1.6.5

com.apple.iokit.IOSMBusFamily1.1

com.apple.kext.AppleMatch1.0.0d1

com.apple.security.TMSafetyNet6

com.apple.driver.DiskImages289

com.apple.iokit.IOStorageFamily1.6.2

com.apple.driver.AppleACPIPlatform1.3.5

com.apple.iokit.IOPCIFamily2.6

com.apple.iokit.IOACPIFamily1.3.0

Thank you

Marvin · April 14, 2011 11:55AM

Quote:

Originally Posted by macuser64

My brand new macbook pro 2010

Do you mean 2011 or did you get an older model?

Quote:

Originally Posted by macuser64

Kernel Extensions in backtrace (with dependencies):

com.apple.GeForce(6.2.6)@0xc55000->0xd0afff

dependency: com.apple.NVDAResman(6.2.6)@0x967000

dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000

dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000

dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000

Looks like your graphics driver might have crashed. What were you doing when it crashed?

macuser64 · April 14, 2011 12:52PM

Older model,mid-2010, but is old 2 months.

no rules, that can happen when listening music,when I'm on the internet, no rules, sometimes right after start mbp!

Marvin · April 14, 2011 4:09PM

Quote:

Originally Posted by macuser64

Older model,mid-2010, but is old 2 months.

no rules, that can happen when listening music,when I'm on the internet, no rules, sometimes right after start mbp!

Try booting up in safe mode by holding the shift key at startup. Try using it for a while in safe mode and see if you get a kernel panic. Rebooting out of safe mode will rebuild your kernel extensions cache and may sort driver problems.

madronemedia · April 14, 2011 8:30PM

Quote:

Originally Posted by Marvin

Try booting up in safe mode by holding the shift key at startup. Try using it for a while in safe mode and see if you get a kernel panic. Rebooting out of safe mode will rebuild your kernel extensions cache and may sort driver problems.

Safe mode is good start. If no no kernel panics in safe boot, then it's most likely some third party software issue. Look in account prefs, for login items. Look in macintosh HD/library/launchagents and launchdaemons.

If kernel panics continue, you can reinstall the OS from your system discs that came with the MBP. Also, make sure you've run software update to install the latest fixes from Apple.

macuser64 · April 15, 2011 11:40AM

When using in safe mode everything is working normally, no kernel panic, but when restart in normal mode again kernel panic, what that could be?

madronemedia · April 15, 2011 11:46AM

Quote:

Originally Posted by macuser64

When using in safe mode everything is working normally, no kernel panic, but when restart in normal mode again kernel panic, what that could be?

See my previous post about looking for launchagents and launchdaemons. If any, move them to your desktop and restart.

macuser64 · April 15, 2011 11:51AM

launchagents is empty, in lauchdaemons I have two files,com.apple.aelwriter.plist and com.apple.remotepairtool.plist,what to do with them?

madronemedia · April 15, 2011 12:05PM

Dude, look at my post. move them to your desktop and restart.

macuser64 · April 15, 2011 12:27PM

moved to desktop, and kernel panic again???

Marvin · April 15, 2011 2:44PM

Next step would be to create a new user account and login to that and see if the kernel panics continue. If not, it's likely a software issue at the user-level.

If they do continue, try reinstalling the operating system using an archive install from the disc that came with the machine.

If they still continue at that point, you may well have faulty hardware. When did you start experiencing the problems?

macuser64 · April 16, 2011 6:24AM

I tried to reinstall the system, and I tried to create a new user account, and nothing worked.

problem has started since I bought the computer, but the problem is that no guarantee,

so I am interested in that piece of hardware causing the problem, can it be concluded from these logs?

Marvin · April 16, 2011 9:03AM

Quote:

Originally Posted by macuser64

I tried to reinstall the system, and I tried to create a new user account, and nothing worked. problem has started since I bought the computer, but the problem is that no guarantee, so I am interested in that piece of hardware causing the problem, can it be concluded from these logs?

The NVDA/Geforce kernel extension is your NVidia 330M graphics card driver. You actually have two graphics chips in the machine, one inside the CPU and the other is the dedicated NVidia GPU.

You should be able to disable the dedicated graphics card to make absolutely sure that's the issue but unfortunately if it is the issue, your only fix to use that GPU again would be to get a new motherboard but you can run it on integrated graphics.

The kernel panic could be happening during a graphics switch - the machine switches between the Intel and NVidia dynamically when it needs to e.g for gaming or hardware-accelerated video as the NVidia is higher performance. If you change your energy saver preference to high performance mode, it will remain on the dedicated GPU.

If the problem isn't happening just at the switchover point but trying to run the dedicated card at all, you'd have to ensure it couldn't even try to start using the NVidia GPU. I don't think Apple gives you an option to only use integrated so you'd probably have to move the kernel extensions out of the system folder.

Before you do this, install the program gfxcardstatus:

http://codykrieger.com/gfxCardStatus

It lets you see which GPU is active and has the option to switch between them.

Install the gfxcardstatus and check the active GPU. Switch to high performance mode in the energy saver prefs and check to make sure it's on the NVidia card. If it keeps crashing after you do this, go into safe mode and change the energy saver back and try moving the kernel extensions that start with NVDA out of the system folder.

MBP stuck, kernel panic message!?

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