Needing Help from Apple

in iPod + iTunes + AppleTV edited January 2014
I bought an Ipod touch in August. The other day I pulled out the charger and a black piece fell out. As I compared it to my wife's ipod, I noticed it was the seating case to the charger. Since then, I havent been able to sinc nor charge it. I contacted apple and they had me ship it to them. I got it back and they said they wont exchange it because of water damage. This device hasnt seen water ever except maybe for a little rain on it. I think this was their excuse for not exchanging it, or making me sign up for their care plan. I don't want to pay for the care plan when I dont have to. This is a design or mechanical issue, not a water issue. I feel helpless. I now have a 300 dollar product that I cant do anything with.

All this to say, who can I talk to? Im sure their is someone that works for Apple that cares about their customers and their product. I need help or advice on what to do. Thank you all for your advice ahead of time.
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