Dead pixel by the dozen on my NEW Ti667!
I just got a new Ti667 and unfortunately out of the box I have a bright red dead pixel :0(
I could have lived with one dead pixel but that was until I runned a little test, I created a black gif 1280x854 with PS7 and after scanning the all screen i found there is 12 dead pixel !!!
there are not as bright or as "big" as the red one but I still can see them clearly some are blue the other are red...Are these also dead pixel or some thing else?
Thanks
Alex
I could have lived with one dead pixel but that was until I runned a little test, I created a black gif 1280x854 with PS7 and after scanning the all screen i found there is 12 dead pixel !!!
there are not as bright or as "big" as the red one but I still can see them clearly some are blue the other are red...Are these also dead pixel or some thing else?
Thanks
Alex
Comments
If you have that many stuck pixels, I think that is grounds for a replacement, but you'd have to call Apple.
Most of the one I have in my unit are kind of faint looking fairly dim.
Alex
Accept nothing less than a replacement!
<strong> You did not buy a refurbished machine, if they repair it, they are in essence giving you a refurbished machine.
Accept nothing less than a replacement!</strong><hr></blockquote>
That's stupid. What's the difference between replacing the screen and replacing the unit? Either way he ends up with a new screen, no dead pixels, and still has a valid warranty. That kind of attitude doesn't win you any loyalty from your supplier. Having worked for an Apple authorized service center, I can tell you that this attitude will only hurt you in the long run. We often did favors for valued customers whose warranties had recently expired. Were able to convince Apple that they should repair the clients' machine without charge because they were a good client, the machine was exhibiting the problems before the warranty expired, etc. But there's no way we'd do this for a customer with that kind of attitude!
and get
AppleCare on this thing...
you do not want three years down the road,pay 500+ for a screen replacement when it could cost you 300 dollars now for three years and save your tail! <img src="graemlins/smokin.gif" border="0" alt="[Chilling]" />
That's the typical retail line. I know of a few big retailers with an 'nnofficial' policy to never under any circumstance accept a returned system.
There are laws to protect against this sort of BS. When I put down $4000 Canadian on a computer and it is clearly defective out of the box, I want it replaced. Sorry, but that's only fair. If I wanted to sve some money I could have bought a refurbed unit for 500-600 less (which is what such a major repair would make of my supposedly new machine.
You don't pay 4000 dollars for a machine so that it can sit in repair for a few days (at best) but possibly up to a few weeks (I know, I've seen it happen) at worst. NO MAJOR PURCHASE DEPRECIATES FASTER THAN A COMPUTER. Every second I don't have it, I'm losing money. If it's a retail outlet, then fvck'em, demand a full refund, in Canada you are entitled by law (with 3 days of purchase) and not subject to any penalty (re-stocking). Retailers and Manufacturers try to institute policies, but when the unit is defective there is no 'policy' except an unequivocal right to a full refund without penalty.
What should the retailer care? This is Apple's problem, not the retailer's. Exchange the machine and send the faulty unit back to Apple. People don't pay money so that they can use their machines later, I want it the day I pay for it, in proper working condition.
<strong>Pasta,
That's the typical retail line. I know of a few big retailers with an 'nnofficial' policy to never under any circumstance accept a returned system.
There are laws to protect against this sort of BS. When I put down $4000 Canadian on a computer and it is clearly defective out of the box, I want it replaced. Sorry, but that's only fair. If I wanted to sve some money I could have bought a refurbed unit for 500-600 less (which is what such a major repair would make of my supposedly new machine.
You don't pay 4000 dollars for a machine so that it can sit in repair for a few days (at best) but possibly up to a few weeks (I know, I've seen it happen) at worst. NO MAJOR PURCHASE DEPRECIATES FASTER THAN A COMPUTER. Every second I don't have it, I'm losing money. If it's a retail outlet, then fvck'em, demand a full refund, in Canada you are entitled by law (with 3 days of purchase) and not subject to any penalty (re-stocking). Retailers and Manufacturers try to institute policies, but when the unit is defective there is no 'policy' except an unequivocal right to a full refund without penalty.
What should the retailer care? This is Apple's problem, not the retailer's. Exchange the machine and send the faulty unit back to Apple. People don't pay money so that they can use their machines later, I want it the day I pay for it, in proper working condition.</strong><hr></blockquote>
I'm not talking about official or unofficial policies. I'm talking about mutually beneficial relationships. If you're going to bitch and whine and make demands, you may get your way, but you're not going to make any friends. So when a situation arises where you're technically shit out of luck (ie your warranty expired four days ago), your supplier isn't going to go out of his way to help you. But if you're reasonable and friendly, and you're willing to work with your dealer, you'll be surprised what they'll do for you. Nobody wants a pain in the ass customer.
As far as why the retailer should care, it's pretty simple. In order for them to replace the unit straight up, they have to take a new one out of their inventory and ship the defective one back to Apple. Most shops are running tight inventories, and it may mean they end up not having a unit to sell when they need it. In addition, if you allow them to replace the defective part instead, then Apple pays them to perform the work. Apple parts ship overnight, so you shouldn't be without your unit for too long. As well, the part shipped will be brand new, so there's really no difference between that and a new unit.
You're right that it's fully within your rights to request a new unit, but your attitude is not going to make you any friends. That's my whole point. It's fine if that's how you want to deal with your retailer, but don't suggest others carry that attitude around as well. It may even work out that the retailer suggests an exchange for a new unit anyway, but at least be reasonable and willing to work with your retailer. Remember, you have your rights as a customer, but the retailer also has a right to refuse to do business with you. And if you make doing business with you an unpleasant experience, you may just find them telling you your business isn't welcome there.
how many stuck pixels are there actually? ones where it's a specific color that's stuck?
that's how many they're gonna care about. as for "dim" pixels? are you sure that you aren't just seeing things that aren't actually there? a pixel either works or doesn't, i've never heard or seen a dim one before.
could be that after you found two stuck ones you started seeing problems that didn't exist.
-alcimedes
My TiBook 667 had no dead pixels or anything, but the fuking paint on the frame started flaking after owning it for roughly three months. I called MacMall, from which I had bought the unit brand new.
They said they couldn't do anything, that they don't accept returns, and more than 15 days had passed since the purchase... I said bullshit, of course more than 15 days passed, this problem was not immediate. They told me to call Apple.
I called Apple, long distance, costing me big $ for each minute on the phone. They told me to take it up with MacMall.
Called back MacMall. They reiterated that they couldn't do anything as it was just cosmetic, and that they were just the retailer not the producer.
Called back Apple. Finally got a nicer guy on the phone who was sympathetic, acknowledged and apologized for the paint problems on the G4 PowerBooks, and told me to write down his extension, use the computer for a while longer, then call him back when I wanted the part replaced and he would see to it.
I called him back about 2 months later, Airborne Express dropped off a box, I placed my TiBook in the box, AE picked it up on Thursday morning.
The computer was back, completely repaired, on Saturday morning!
I was very impressed by the quality of service I received once I started BEING a pain in the ass.
It's not about a mutually beneficial relationship, that's bullshit. For the money we pay for these computers Apple should replace the computer or at the least replace the screen.
stjobs