Apple Techs stumped

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operator erroroperator error
Posted:
in Genius Bar edited January 2014
After several days of waiting on Apple to solve (case has been escalated by tech all the way to engineering) ... decided that there must be better minds here.



Attempting to install FCP 3 upgrade (from FCP 1.2.5) on brand new dual 1 gig with 10.2 but I keep getting a message saying that the installer can't find anything to upgrade.



Have already completely "clean" reinstalled 10.2 and 9.2, started classic and installed FCP 3.01 upgrade before the 3.0 upgrade attempted as instructed by Apple Tech.



FCP will install and run in 9, so we know the 1.2.5 and 3.0 serial #'s are correct.



Long time mac user, but I can't solve this one.

Comments

  • Reply 1 of 11
    andersanders Posts: 6,523member
    Really stupid question: Is FCP in he app folder?
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  • Reply 2 of 11
    operator erroroperator error Posts: 5member
    Yep...the FCP 1.2.5 version is in the os9 app folder and the 3.0.1 downloaded upgrade is in the osx app folder.
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  • Reply 3 of 11
    alcimedesalcimedes Posts: 5,486member
    have you tried putting both the app. and the patch in the same folder?



    (both in the OS9 applications folder)
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  • Reply 4 of 11
    operator erroroperator error Posts: 5member
    Just tried it...no workeee!!
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  • Reply 5 of 11
    nebagakidnebagakid Posts: 2,692member
    Well, i think there might be a problem, because i tried installing the update with my upgrade from 1, and it says "wrong serial number"



    so, try putting them in the Mac OS X folder?



    sorry, this is the best i got <img src="graemlins/smokin.gif" border="0" alt="[Chilling]" />
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  • Reply 6 of 11
    jambojambo Posts: 3,036member
    Are you running the updater in OS X or in OS 9?



    I'd do it in 9 and not in Classic.



    J :cool:
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  • Reply 7 of 11
    jambojambo Posts: 3,036member
    Have you read through this <a href="http://docs.info.apple.com/article.html?artnum=61001"; target="_blank">AppleCare</a> doc?



    J :cool:
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  • Reply 8 of 11
    operator erroroperator error Posts: 5member
    I, with the apple techs on the phone, went through all the applecare doc stuff, and then even "clean" reinstalled 10.2 and 9.2. That's when they escalated the case to engineering cause they ran out of stuff to try.
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  • Reply 9 of 11
    jambojambo Posts: 3,036member
    When you reinstalled OS 9 did you then update to 9.2.2?



    J :cool:
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  • Reply 10 of 11
    operator erroroperator error Posts: 5member
    Yep!
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  • Reply 11 of 11
    addisonaddison Posts: 1,185member
    What is the next step are Apple going to call you back?
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