ibook modem gets no dialtone

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Posted:
in Genius Bar edited January 2014
my friend's dual-usb icebook is the bane of my apple-support-wannabe existence. when she first got the computer, the modem would get a dialtone, then it would dial a number but still have a dialtone afterwards. as if the modem didn't dial at all.



well, that was fixed and it's been working fine. i upgraded her machine to jaguar and even did the .1 update and since then, her modem gets no dialtone at all when trying to dial into aol. i installed a new version of aol, but that's been no help at all. what's the deal with this modem? any help would be appreciated.
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