newest iphone update

in Genius Bar edited January 2014

My iphone 4s is frozen with an image of a charger with an arrow pointing to iTunes icon since attempt to install update ios 7.04. Does not reset if I turn the phone off and back on.


  • Reply 1 of 2

    You need to plug it into a computer with iTunes (with internet connection)... any will do, it doesn't HAVE to be yours.


    No, you're not SUPPOSED to need a computer to update an iOS device, but when something goes wrong that will usually allow it to recover without going to an Apple Store.

  • Reply 2 of 2
    im super happy! I got a iTunes Card Code and it redeemed! If you want one go to
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