.mac crapshoot
I need to vent: what kind of email service *is* this? It was barely acceptable when i wasn't paying for it, and since iTools became .mac the email (which we all know was the most utilized feature) is never consistent. The servers are up, the servers are down. Webmail is up, webmail is down.
I paid my $50 because I needed a robust webmail client AND I had a lot of existing Homepages i wanted to keep AND, crazy me, I thought the service would improve if we were paying for it.
Well...there's no place to call, there's no way to effectively lodge complaints (that I've found) and there's almost no information.
It is sickening. Is anyone else in this boat? Any suggestions on what we can do to use our theoretical "leverage" as paying customers to get some service improvements, or do we just take it?
I paid my $50 because I needed a robust webmail client AND I had a lot of existing Homepages i wanted to keep AND, crazy me, I thought the service would improve if we were paying for it.
Well...there's no place to call, there's no way to effectively lodge complaints (that I've found) and there's almost no information.
It is sickening. Is anyone else in this boat? Any suggestions on what we can do to use our theoretical "leverage" as paying customers to get some service improvements, or do we just take it?
Comments
Speaking of my ISP, there have been a number of times when their email service was down, so it's the same all over.
Vent all you want. I'm sure you'll find many sympathetic ears. But I don't think .mac is a "crapshoot."
[ 10-07-2002: Message edited by: clonenode ]</p>
<a href="http://news.com.com/2100-1040-961055.html?tag=fd_top"; target="_blank">CNet article</a>
[quote]Dear .Mac Member,
We hope you haven't been greatly inconvenienced by the two .Mac network outages we've experienced in the past two weeks (including this morning) and we sincerely apologize for any problems you've experienced. The outages were the result of equipment failures, and since the equipment vendor has not been able to persuade us that the problem will not occur again, we've already begun installing new equipment from a different vendor.
We're completely back up and running now, and no data or mail was lost. We expect the equipment change over to be complete within the next several weeks, and we'll be working hard to ensure that there are no further issues during that time. In the meantime, we appreciate your patience while we make this transition, and if you do experience any difficulties, please go to <a href="http://www.apple.com/support"; target="_blank">www.apple.com/support</a> for up to the minute information and status.
The .Mac team<hr></blockquote>
I hope that they start working harder on notifying their users of what is going on, but this is an improvement over blank silence.
I don't even bother using HoTMaiL any more: even with the filters turned up to max, it's full of spam in two days flat... oh, and this is an email address I don't give to anyone!