Outlook 2011 Mac - Restore Identity Fails

fromogilfromogil
Posted:
in Genius Bar edited May 2014

Hi,

I have a copy of 'My Identity' folder from a backup i had few months ago.

When i copy it to the 'Office 2011 Identities' and run the Microsoft Database Utility, it erases all the messages and personal folders i had there (6GB of data).

I have tried all the various posts, including overriding "Database Headers" from a clean identity.

Each time, after running the conversion utility, outlook is opened (without my original exchange mail address) and without the various personal folders i had in the backup.

 

Is this pending on the outlook version that i use? 

Can someone help please? 

Thanks,

Gil 

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