WHAT THE @$@%!! (@Home/Cox transition woes...)
What should be a really simple goddamn transition process has left me with no e-mail at my new post-conversion cable internet account.
I come home from work today, get my little conversion kit. I follow it and everything goes like clockwork.
Change a couple of TCP settings and so forth.
For the record, I can get online just fine. It's as fast and snappy as before, if not more so.
What I CAN'T do, however, is receive e-mail from my new account, which is simply [email protected] (as opposed to [email protected]).
I went to their site, logged in, made the change, it was accepted, I even got ONE confirmation e-mail from them.
Two hours ago. Now NOTHING. I've got buddies sending my "test e-mails" and I've yet to receive ANY.
Here's the rub: I can SEND e-mails just fine and everyone is getting them. I'm simply not able to RECEIVE any at my new address, which is pretty ****ing useless, isn't it?
I've QUADRUPLE-CHECKED my settings, AND I'm getting no sort of error message whatsoever. Nothing is coming through, that's all.
What's worst of all: NOWHERE in this little conversion kit OR their stupid ****ing website is a ****ing phone number where I can call and talk to a ****ing human being.
I look at these stupid-ass FAQs and they're for the most lame, boneheaded topics imagineable.
Oh, and get this: they have this big screaming "ONLINE Tech Support!" thing on their site, which sounds cool. So you type in your name, city and e-mail and it gives you a field to ask your question.
I state my situation (as above) and ask for help, push "submit" and guess what?
"Your platform is not supported...we currently support Windows, WindowsNT, Sun, Etch-A-Sketch, etc."
****ING Macintosh? Helloooooooooooooo?
Oh yeah, after MUCH digging and swearing, I find a toll free tech support number (in blazing 4-pt. type, no less).
Call it. Get help?
No.
"I'm sorry...we're not able to assist you right now. Please call again later."
M O T H E R F U C K E R S
All I want it to have a functioning e-mail that THEY act like is a piece of cake.
Anyone have any real, useful advice or tips, since the peckerheads at Cox are obviously going to be no help to me?
I come home from work today, get my little conversion kit. I follow it and everything goes like clockwork.
Change a couple of TCP settings and so forth.
For the record, I can get online just fine. It's as fast and snappy as before, if not more so.
What I CAN'T do, however, is receive e-mail from my new account, which is simply [email protected] (as opposed to [email protected]).
I went to their site, logged in, made the change, it was accepted, I even got ONE confirmation e-mail from them.
Two hours ago. Now NOTHING. I've got buddies sending my "test e-mails" and I've yet to receive ANY.
Here's the rub: I can SEND e-mails just fine and everyone is getting them. I'm simply not able to RECEIVE any at my new address, which is pretty ****ing useless, isn't it?
I've QUADRUPLE-CHECKED my settings, AND I'm getting no sort of error message whatsoever. Nothing is coming through, that's all.
What's worst of all: NOWHERE in this little conversion kit OR their stupid ****ing website is a ****ing phone number where I can call and talk to a ****ing human being.
I look at these stupid-ass FAQs and they're for the most lame, boneheaded topics imagineable.
Oh, and get this: they have this big screaming "ONLINE Tech Support!" thing on their site, which sounds cool. So you type in your name, city and e-mail and it gives you a field to ask your question.
I state my situation (as above) and ask for help, push "submit" and guess what?
"Your platform is not supported...we currently support Windows, WindowsNT, Sun, Etch-A-Sketch, etc."
****ING Macintosh? Helloooooooooooooo?
Oh yeah, after MUCH digging and swearing, I find a toll free tech support number (in blazing 4-pt. type, no less).
Call it. Get help?
No.
"I'm sorry...we're not able to assist you right now. Please call again later."
M O T H E R F U C K E R S
All I want it to have a functioning e-mail that THEY act like is a piece of cake.
Anyone have any real, useful advice or tips, since the peckerheads at Cox are obviously going to be no help to me?
Comments
Other than that... man, that sucks. Kick their asses.
Fück mac.com.
INSTEAD, how about functioning e-mail and live, human customer/technical support when I'm paying $40/month for something?
Guess that's asking a little too much, huh?
Do you realize how lame it is to have NOWHERE to turn to: can't use the online help thing, can't get anyone to answer their ****ing "for additional assistance, call toll free..." phone, no links or contact info on their site.
This is one of those annoying problems too that seems to make no sense or have any rhyme or reason: no error messages on my end. No obvious, weird reasons why. My settins are correct, people get what I send them. But nothing comes back. I don't even know where to begin looking, you know?
When everything is configured and set-up properly and STILL doesn't work, that really gets annoying.
I would LOVE to kick someone's ass there...if I could only find someone first.
<img src="graemlins/bugeye.gif" border="0" alt="[Skeptical]" />
Guess I'll take time out from my job today to sit on hold for God knows how long and try to speak to someone who probably won't tell me anything I don't already know: "is your modem plugged in?", "is your computer turned on?", etc.
The only advice I have, is if you decide to run around the house in a fit of rage....
put the stools away.
Good luck, and I hope you don't have to sit on hold for too long.
I have until Feb.4 to get ready doing any updating myself...
My cable company lost the @home a while ago, but I wasnt affected... now it hits home*....
my email is changing from mediaone.net to attbi.com.........
This really ticks me off
This really ticks me off!
I have soo many accounts and other memberships that require your email address to send you your passwords and other email subscriptions that are sent daily to my email address...
there are almost too many too change...
This would be a whole-day project
I am soo
I still havent started... to even update yet... I am too ticked off...
E PLURIBUS UNIX
------------------------------------
lol
suprised the rainbow colilition hadn't bought that one out yet.
<strong>What should be a really simple goddamn transition process has left me with no e-mail at my new post-conversion cable internet account.</strong><hr></blockquote>
I lost all internet service for over 2 weeks in my transition from @home to attbi.
I guess I should calm down a bit (last night I was just angry). In the light of day, I realize it's a major transition.
But still: not to have someone there to answer the phone AND to have an online tech support forum that supports every OS and computer set-up in the galaxy EXCEPT the Mac just kinda bugs me.
I mean...you got telco or cable people trying to solve your problems...eh...I think telco people are better suited.
I have never checked my [email protected] or the new one and do not intend to do so. I don't like having accounts tied to other companies. If they go down or switch, I don't like having my service interrupted. I've found it always to be easiest to do it myself (with my trusty 7300/180 I got for $106 on eBay and a copy of WebSTAR 4.4). God bless KeepItUp.
But I do share your agony with the whole tech support situation. The only tech support I've ever found useful has been Apple's and to a lesser extent, my recent experience with Vanns.com (my speakers died, needed replacement).
Good luck.
-Ender