Safari will not open *macbook air*

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dominic1980dominic1980
Posted:
in Genius Bar edited January 2015
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So safari randomly stoped opening.. I tried the apple DL flashback malware no luck. Also tried looking for the genieo malware. Help would be appreciated

Comments

  • Reply 1 of 3
    Marvinmarvin Posts: 15,584moderator
    Scroll down that report to where it says thread 12 crashed and post what's there or just copy/paste the whole report into a post.
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  • Reply 2 of 3
    stannestanne Posts: 1member

    I have the same problem! 

    thread 12 is:

     

    Thread 12:


    0   libsystem_kernel.dylib            0x00007fff8844a946 __workq_kernreturn + 10


    1   libsystem_pthread.dylib           0x00007fff8d6654a1 start_wqthread + 13

     

    help!

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  • Reply 3 of 3
    Marvinmarvin Posts: 15,584moderator
    stanne wrote: »
    I have the same problem! 
    thread 12 is:

    Thread 12:
    0   libsystem_kernel.dylib            0x00007fff8844a946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib           0x00007fff8d6654a1 start_wqthread + 13

    help!

    Thread 12 didn't crash on your one, you'd need to post either the whole report or look for which thread crashed. Somewhere in the report, it will say e.g Thread 0 crashed so you'd look for the lines where it says Thread 0 and post the whole block of lines there. Sometimes it will have crashed due to a bug in the software, which only Apple can fix and you'd have to send them the report and wait for an update.
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