Extended downtime for Apple's iTunes, App Store and more lingers for hours [ux2]

Posted:
in iPod + iTunes + AppleTV edited March 2015
Apple's online services, including the iTunes Store and App Store, experienced an extended outage Wednesday morning, stretching for hours, even though Apple's official system status page suggested all services were online.




Update: Apple has now acknowledged the outage on its system status dashboard, saying that the iTunes Store, iBooks Store, App Store, and Mac App Store are "unavailable for all users."

Update 2: iTunes returned to full functionality at around 5:45 p.m. Eastern.

The outage began early Wednesday, with both users and developers noticing they were unable to access their accounts. The outage also affected the Mac App Store, iTunes Connect, iBooks, and even Apple ID Web login.

Users looking for evidence of the outage on Apple's system status page found nothing, as Apple continued to show throughout Wednesday morning that all of its services were operational. In the detailed timeline view, the site read that "There are no reported issues at this time."

Readers from around the world reached out to AppleInsider to report the issue as it dragged on throughout the morning, suggesting that the outage has been global.

But privately, Apple was reportedly saying otherwise. Developers who spoke with The Next Web said they were informed by Apple that the issue would be fixed Wednesday morning within a few hours. As of 5:40 am. Pacific, the issue remained.

Apple's Web and cloud services do experience occasional outages, and the system status page has a history of not reflecting actual issues. However, it's unusual for such issues to be so widespread, affecting so many services for an extended period of time.
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Comments

  • Reply 1 of 29
    technotechno Posts: 661member
    While trying to authenticate to update iMovie, I received this error: STATUS_CODE_ERROR
  • Reply 2 of 29
    iTunes/App is down for me also...
  • Reply 3 of 29
    kamiltonkamilton Posts: 255member
    Ditto
  • Reply 4 of 29
    Maybe they recovered my invoices finally.
  • Reply 5 of 29

    iTunes (desktop) seems to be up for me: I successfully performed a unique search that could not have been cached.  The Mac App Store seems fine, now, too.

     

    But earlier today, yes, it did seem to hiccup briefly.  An album image in another search result didn't load, and I got exactly one "unable to connect" message when I clicked on it.  But the anomaly was gone within a minute.

  • Reply 6 of 29
    That system status page is a joke and an insult.
  • Reply 7 of 29
    mauszmausz Posts: 242member

    Is Apple Pay still working for users who experience this problem (it should...)

  • Reply 8 of 29
    SpamSandwichSpamSandwich Posts: 29,058member
    Well, it's either Chinese, Russian, CIA or NSA hackers obviously.
  • Reply 9 of 29
    finniefinnie Posts: 1member
    14:47 GMT still down
  • Reply 10 of 29
    konqerrorkonqerror Posts: 685member
    Quote:

    Originally Posted by PScooter63 View Post

     

    iTunes (desktop) seems to be up for me: I successfully performed a unique search that could not have been cached.  The Mac App Store seems fine, now, too.


     

    It's broken when you do something that needs authentication, like download an app, update apps, or redeem codes.

  • Reply 11 of 29
    Still noticing problems with App Store. Unable to download an iPad app this morning
  • Reply 12 of 29
    rcfarcfa Posts: 682member
    Haha, maybe they are switching to Photos.app...
    ...just as useless for Aperture users.
  • Reply 13 of 29
    mpantonempantone Posts: 1,337member

    I just tried to download the Google Calendar app via iTunes and it wouldn't let me.

     

    Perhaps this outage is intentional? ;)

  • Reply 14 of 29
    Shipped an update to our app on March 10. App Store initially posted latest version then reverted to an older version and then back again. So this problem may not be authentication. It may actually be server based.
  • Reply 15 of 29
    Not to mention if you movies or tv shows stored on a drive, guess what. To view them, they need to be authenticated via iTunes soooooooooooo there is no way to view purchased content. Real smart Apple. A bunch of geniuses working there.
  • Reply 16 of 29
    markbyrnmarkbyrn Posts: 587member
    Time to roll out an Apple Trope. How about this wouldn't happen under Steve Jobs.
  • Reply 17 of 29
    Quote:

    Originally Posted by markbyrn View Post



    Time to roll out an Apple Trope. How about this wouldn't happen under Steve Jobs.



    Ahem. Ever hear of MobileMe?

  • Reply 18 of 29
    Quote:

    Originally Posted by AppleinsiderFrm View Post



    That system status page is a joke and an insult.

    :err: Can you make up your mind which it is?  Or maybe different parts of the page are stirring up different feelings.

  • Reply 19 of 29

    iTunes prompted me to update to iOS8.2 yesterday afternoon [2:35pm PST]; updating process seemed to take much longer than i recall — was still in update status 6hrs later; then iTunes crashed numerous times during update/content transfer. now my iPad air2 is useless [like bricked]; called appleCare, they say it's ONLY because their iTunes store servers are down — my luck.

  • Reply 20 of 29
    mnbob1mnbob1 Posts: 257member
    markbyrn wrote: »
    Time to roll out an Apple Trope. How about this wouldn't happen under Steve Jobs.

    Shit happens whether Steve is in command or not. These things could be from human error or device failure. It might be from bringing another data center online. You can be sure that Apple has as many experts working on it as possible.
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