Apple recalls Beats Pill XL speaker due to fire hazard, offers refunds

Posted:
in General Discussion edited June 2015
Apple on Wednesday announced a voluntary recall of its Beats Pill XL speaker, warning that in some cases the battery in the speaker can overheat and cause a risk of fire.




The company has launched a support page for the recall, and asked that people stop using the Pill XL immediately. In compensation the company is offering a refund, whether in the form of Apple Store credit or an electronic transfer of $325.

Affected people must submit a return request via a Web form, after which the company will mail a prepaid shipping box. Only once the defective speaker is received will Apple issue the refund, which it promises within three weeks.

Owners cannot take a speaker into an Apple Store or any other retailer that sells or supports Beats products.

The Pill XL first went on sale in January 2014. Apple would only buy Beats in May of that year for $3 billion, inheriting both Beats' headphone and speaker lineup and Beats Music, an online streaming service.
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Comments

  • Reply 1 of 28
    mac_128mac_128 Posts: 3,452member
    [COLOR=blue][/COLOR]I hope the purchase of Beats turns out to be worth it. Seems like Cook may not have quite absorbed Beats manufacturing fully into the Apple way of doing things just yet. I wonder who makes the battery, and just where the problem occurs ...?
  • Reply 2 of 28
    anantksundaramanantksundaram Posts: 19,407member

    Cue the anti-Beats drumbeats.....

  • Reply 3 of 28
    I don't think the idea is to "absorb Beats manufacturing". I don't think Apple has any interest whatsoever in manufacturing silly, substandard hardware for rap fans.

    Apple was going after the streaming service and the customers Beats can bring.
  • Reply 4 of 28
    darendinodarendino Posts: 126member
    BeatGate
  • Reply 5 of 28
    mac_128mac_128 Posts: 3,452member
    I don't think the idea is to "absorb Beats manufacturing". I don't think Apple has any interest whatsoever in manufacturing silly, substandard hardware for rap fans.

    Apple was going after the streaming service and the customers Beats can bring.
    That's what all the analysts say too. However, how can Apple have a subsidiary that produces substandard products? It taints the brand, especially when they are putting out headphones that clearly match the Apple product line.

    Apple got out of the audio product line twice. Hard to say if this is an attempt to get back in or not, but if they aren't planning on absorbing the beats product brand fully, then they should spin it off sooner rather than later, and just keep the streaming service. Isn't the rumor that they will eventually fold Beats into iTunes once they get around to fixing iTunes? If so, maybe they will divest the entire Beats brand at that point once they've stripped everything they wanted from it, which was essentially the streaming customer base, and sell the manufacturing business, but not the streaming service rights. In the meantime they hold on to everything for better or worse?
  • Reply 6 of 28
    mike1mike1 Posts: 1,939member

    222,000 units in the field (according to WSJ). If only 80% of those were returned for a cash refund of $325, that would wind up costing Apple about $57MM. Even for Apple, that's not pocket change. Considering these only went on sale a little over a year ago, there's little chance these will have found there way to the trash can yet.

  • Reply 7 of 28
    Quote:

    Originally Posted by Mac_128 View Post



    I hope the purchase of Beats turns out to be worth it. Seems like Cook may not have quite absorbed Beats manufacturing fully into the Apple way of doing things just yet. I wonder who makes the battery, and just where the problem occurs ...?

     

     

    went on sale Jan 2014

    apple bought beats May 2014.

     

    apple didn't have anything to do with it.

  • Reply 8 of 28
    calicali Posts: 3,495member
    In before people say the Beats deal became more trouble than it's worth.

    Even though they've made about 1/3 of the price back already.
  • Reply 9 of 28
    konqerrorkonqerror Posts: 685member
    Quote:
    Originally Posted by Mac_128 View Post



    Apple got out of the audio product line twice. 

     

    Apple never got out of the headphone market. And they were never in the portable speaker market. And they never got out of the interface to hifi system market.

     

     

    Quote:
    Originally Posted by Mac_128 View Post



    Seems like Cook may not have quite absorbed Beats manufacturing

     

    This was definitely not "manufactured" by Beats. Beats probably did the acoustics and styling, but I bet that the electronics were done by a Taiwanese ODM, then manufactured by an EMS in China like Foxconn. Nothing to "absorb", it's the model every consumer electronics company, including Apple, does.

  • Reply 10 of 28
    zroger73zroger73 Posts: 730member
    Quote:

    Originally Posted by konqerror View Post

     

     

    And they were never in the portable speaker market.


    Apple iPod Hi-Fi from February 2007 to September 2008.

  • Reply 11 of 28
    MacProMacPro Posts: 18,408member
    Cue the anti-Beats drumbeats.....

    BeatGate
  • Reply 12 of 28
    SpamSandwichSpamSandwich Posts: 31,486member
    Take the losses out of Iovine and Dre's compensation.
  • Reply 13 of 28
    Wow - the serial # is really tough to read. It is in extremely small type reversed out of the rubber tab on the control panel. ...on to shop for a wireless headset I guess.
  • Reply 14 of 28
    wizard69wizard69 Posts: 12,891member

    went on sale Jan 2014
    apple bought beats May 2014.

    apple didn't have anything to do with it.
    Beyond that Apple has had plenty of problems with batteries all on its own.
  • Reply 15 of 28
    konqerrorkonqerror Posts: 685member
    Quote:



    Originally Posted by zroger73 View Post

     

    Apple iPod Hi-Fi from February 2007 to September 2008.


     

    That was a home dock/boombox. You couldn't carry it in your pocket or even backpack. Completely different product than this thing or the Jawbone Jambox.

  • Reply 16 of 28
    zroger73zroger73 Posts: 730member
    Quote:



    Originally Posted by konqerror View Post

     

     

    That was a home dock/boombox. You couldn't carry it in your pocket or even backpack. Completely different product than this thing or the Jawbone Jambox.


     

    The word "portable" is an adjective that is defined as "capable of being transported or conveyed". The iPod Hi-Fi was not a permanently-installed device and could be unplugged and moved to a different location; therefore, it is considered portable. 

     

    http://dictionary.reference.com/browse/portable?s=t

     

    The word "speaker" is a noun that is defined as "an electroacoustic device, often housed in a cabinet, that is connected as a component in an audio system, its function being to make speech or music audible".

     

    http://dictionary.reference.com/browse/speaker?s=t

     

    Based on these definitions, the Apple iPod Hi-Fi was indeed a portable speaker.

  • Reply 17 of 28
    apple ][apple ][ Posts: 8,738member

    I still feel that Apple should have avoided buying this company for the amount that they paid.

     

    Beats Music hasn't exactly taken off yet. How many subscribers do they have again? 37? There were some lawsuits a while back weren't there, have those been settled yet? There will probably be more lawsuits in the future too.

     

    And now a complete recall of a particular product?

     

    I've always felt that the Apple brand carries far more weight than the "Beats" brand, and I believe that it was uneccessary for Apple to bring that brand into the Apple family.

     

    I also feel that Iovine and Dre have yet to prove their worth at Apple, because what have they accomplished or done, since being at Apple? And yes, I expect a lot, because they got paid billions.

  • Reply 18 of 28
    mac_128mac_128 Posts: 3,452member
    Quote:
    Originally Posted by Vera Comment View Post

     

    went on sale Jan 2014

    apple bought beats May 2014.

     

    apple didn't have anything to do with it.




    I never said they did. However, the buck stops with Apple. Their company, their responsibility. And as I stated, clearly they haven't streamlined Beats manufacturing to the level they have their own products.

     

    Quote:
    Originally Posted by konqerror View Post

     

     

    Apple never got out of the headphone market. And they were never in the portable speaker market. And they never got out of the interface to hifi system market. This was definitely not "manufactured" by Beats. Beats probably did the acoustics and styling, but I bet that the electronics were done by a Taiwanese ODM, then manufactured by an EMS in China like Foxconn. Nothing to "absorb", it's the model every consumer electronics company, including Apple, does.


    Whether or not their business model is just like Apple's once the designs leave the country ... Apple has much tighter control of both the supply chain and manufacturing standards. Just because Beat's sources their manufacturing to Taiwan and China, doesn't mean it's controlled the same way Apple does.

     

    As for what audio products Apple still manufactures ... I don't consider their earbuds on the same level as even Beats headphones. They've never made "real" headphones. And Apple absolutely made portable speakers, both in the 90s (the AppleDesign Powered Speakers) and again in the 2000s, or have you forgotten the iPod HiFi? And I'm not following the "interface to hifi system", do you mean the ?TV and Airport Express? Not sure how that's relevant since there's no sound reproducing components in them.

  • Reply 19 of 28
    hungoverhungover Posts: 603member
    Apple are only offering UK customers £215 when they sell them at £269.95.

    Why only a partial refund?
  • Reply 20 of 28
    I just found out that my child's Beats Pill XL is dangerous to have. Also just finding out I can get a refund to replace the product. Am I still able to return the speaker following the return guild lines I have followed under Apple return?
    i think it's very nice for Apple to offer a full refund to the customers. Any information regarding this matter would be appreciated thank you...
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