WHAT A 'COCK UP' - The latest iPhone software crash

Posted:
in General Discussion edited September 2015

Yesterday I had an iPhone plus, with all my contact numbers, messages and diary to go. Today, I have a piece of beautiful looking junk! I can't even turn it on! I contacted my service provider. Evidently they are inundated with calls from iPhone users unable to use their iPhones as well. They have no answer. I tried talking to Apple specialists. They said there was an answer involving 'Limbo Dancing', with a landline on one ear and holding both the round button and the 'off' button at the same time. Even when this proved successful,the only solution was to re-boot my iPhone and start again - from scratch - Wiping al my contacts and info out. Wow-wow eee!! Apple, what a total cock up. I am seething. All the softly spoken geek speak about wonderous new products is no good when the wheels fall off! All my kit is and has been Apple from the year dot, because it works. It is Not working now. So get out of your flash offices and FIX IT!

Roger

Comments

  • Reply 1 of 7

    <<<---   6 iPhones and 3 iPads all updated without any problems.  It just worked.

     

    I'm not saying you didn't have problems, but ... mine all worked as advertised.  So your poll has no useful answer/choice for me.

  • Reply 2 of 7

    Bully for you! I am in my late 70's. I depend on these technologies It is expensive but necessary for people of my age. It is obvious from all the majority of texts that all is not well for a sizeable group of users. Six iPhones and three iPads???? Well! As I said, Bully for you! How proud you must be.

  • Reply 3 of 7
    greatrix wrote: »
    Bully for you! I am in my late 70's. I depend on these technologies It is expensive but necessary for people of my age. It is obvious from all the majority of texts that all is not well for a sizeable group of users. Six iPhones and three iPads???? Well! As I said, Bully for you! How proud you must be.

    Do you not have a computer with a backup of all of your data? You do understand that's important to have...right?
  • Reply 4 of 7

    That sounded very patronising. Yes I do back up most of my work, that's not the issue. Given the high value that Apple gives to the quality of his products, this is an error that should not have happened. Wisecracks don't help. 

  • Reply 5 of 7
    MarvinMarvin Posts: 14,172moderator
    greatrix wrote: »
    They said there was an answer involving 'Limbo Dancing', with a landline on one ear and holding both the round button and the 'off' button at the same time. Even when this proved successful,the only solution was to re-boot my iPhone and start again - from scratch - Wiping al my contacts and info out. Wow-wow eee!!

    Holding the home button and power button until the phone boots does a hard reboot but when it's powered up, this would allow you to backup all your contacts and data by connecting it to iTunes, right-clicking the device and making a backup. If you still have something crashing the phone, you can check in the diagnostics settings on the phone to see any log files in Settings > General > About > Diagnostics & Usage.

    If you need to restore to factory settings, you can do that via iTunes and then restore your contacts and data by restoring the backup made in iTunes.
  • Reply 6 of 7

    For those who successfully upgraded, you are lucky.  I do not think Apple would have issued a fix if we were doing something wrong.   I, too, have the problem on my iPad Mini, original version.   I installed iOS9, successfully according the iPad screen.   But, I get the swipe to upgrade screen that remains locked.    powering off and back on does bring the system back up to the lock screen code.   It then tells me the system was successfully installed and "next" to continue.   However, it then goes back to the "swipe to upgrade" screen and is locked up.   Linking to iTunes via cable to my computer, does nothing.   The device does not show up on the iTunes dashboard.   It does not show up in the stage between on and lockup, nor does it show up after the lockup.   It is impossible to use the simple fix if the device is not on the dashboard.   Any thoughts?

  • Reply 7 of 7
    tarnette wrote: »
    For those who successfully upgraded, you are lucky.  I do not think Apple would have issued a fix if we were doing something wrong.   I, too, have the problem on my iPad Mini, original version.   I installed iOS9, successfully according the iPad screen.   But, I get the swipe to upgrade screen that remains locked.    powering off and back on does bring the system back up to the lock screen code.   It then tells me the system was successfully installed and "next" to continue.   However, it then goes back to the "swipe to upgrade" screen and is locked up.   Linking to iTunes via cable to my computer, does nothing.   The device does not show up on the iTunes dashboard.   It does not show up in the stage between on and lockup, nor does it show up after the lockup.   It is impossible to use the simple fix if the device is not on the dashboard.   <span style="line-height:1.4em;">Any thoughts?</span>

    1) Did you buy your device from Apple?

    2) Is your device "jailbroken"?
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